This company is a nightmare. I purchased Norton360 in good faith. Then could not install it. Contacted their people on a chatline. an hour and a half after stating what the problem was, they still hadn't solved the issue; I had been disconnected 4 times and had to go through a circuitous route to reestablish the chatline with a different person.
Then I was told that someone would call me in an hour. In 1 1/2 later someone called me and told me that I had to upload a new browser as I couldn't use Safari. WTF. This was three and a half hours after I started to try and solve the problem. A complete nightmare.
Do yourself a favour and have nothing to do with this company. Go to literally anyone else. It almost has to be less frustrating.