I spent time with Norton support yesterday trying to determine why Norton Utilities Premium (NUP) was disabled on my account. Norton provided NUP free of charge on 6/1/2020 as a gift while being actively enrolled in an automatically billed subscription. Here is a link to that info on the Norton Website https://secure.norton.com/pub/sf/FormLink?_ri_=X0Gzc2X%3DAQpglLjHJlTQGtezg8av8qB2afLktEgzczbNwdJ75YT0gLsmzgG2bzeREu7A3TsLwjgmgVXMtX%3DAQpglLjHJlTQGh0CANHvoeOyl4yzawcPsbXXH7buAzchUu3vEAzgdzaWzc5zfGJAIjzftmza&_ei_=Et5S065P6dxbOH4m38vSgfe4IvBHsdGyBKy1s5hSLoxmZMD_p00z0QM08nwXH9L9pbVAzP9kjLtb8LFTCPxEq2_hh0DBPXwiPC9nB3d5VVf9yFV8epVabiWtqv2xnrlKrv3mvi4huRFcNeo4GpePY1lm8g3X-YxZrTTWY9jFApTpdbxbpGLwqPmTNr34GoacNW7hezWDBMv8AfgHy4TFIiaJRPifpggcK9np-oS5J03UqC6ojYnvLsfqt6wU8wa1k21pL4n9m1e6VpQpEcFbcRV9xw4kwlLHNUD48iv-Fds5PuQ.&_di_=15j2psmuk7e6s1dsqf9bo7lb0uh45lsccd1ule132d46nm6q0bfg
What support confirmed is Norton disabled NUP without notification to it's clients and or customers, effectively breaching their agreement as I am still in an automatically billed subscription. This action certainly breaches any trust customers have with Norton If they can breach this agreement, how are customers supposed to have any confidence that Norton Lifelock will live up to their commitments on any of their other products including Lifelock! Answer is, they can't and nor should they.
I am starting this post so the Norton community understands the actions taken by Norton Management and Executives without any forethought on what it means and how it affects the trust customers should or should not have in Norton. I will now turn off auto renew billing in response to Norton actions.