Hello, I have an issue with infected files on my laptop. I've been receiving junk mail from a bot daily, with an email address ending in .co.uk., in my inbox. I have an up-to-date laptop. I scanned my laptop using Windows Defender, Malicious Software Removal Tool, & Safety Scanner before I decided on purchasing Norton 360 Standard Plus. The Microsoft Safety Scanner found infected files, but did not remove them, and at the end of the scan it stated, "0 files infected". I scanned my laptop with the Norton Smart scan which found nothing, then I rescanned using the Microsoft Safety Scanner, which showed the same results, up to 13 files infected while scanning, but at the end of the scan it showed "0 files infected" once again. Is there another scanner I can use to clean my laptop of infected files, viruses and malware? I though my issues would be resolved after scanning using Norton, but I'm still having issues. I'm no expert, or my issues would be resolved. Thank you in advance.