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Unable to open the vault with my fingerprint, forgot the password

Envoyé le: 2022-11-29 | 17:41 · 3 Replies · · Traduction:

I was able to open the vault with my fingerprint, now is just asking for the password that I forgot, is there a way to reset the password or to re-enable the fingerprint in an iPhone 8

Thanks,

Thématiques: Change Vault Password, Fingerprint, Logins, Norton Password Manager, Open Vault, Sign in

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Re: Unable to open the vault with my fingerprint, forgot the password

Envoyé le: 2022-11-30 | 02:10 · Permalien

I would recommend you to contact Norton support regarding this as they might have a solution and if not they might escalate your case (in case if your biometric authentication was working previous but not now)
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Re: Unable to open the vault with my fingerprint, forgot the password

Envoyé le: 2022-11-30 | 13:17 · Permalien

nope forgot the password you need to set it all up from start

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Re: Unable to open the vault with my fingerprint, forgot the password

Envoyé le: 2022-11-30 | 19:02 · Permalien

Hello Tools. Follow the directions in this article:

https://support.norton.com/sp/en/us/home/current/solutions/v135002142

Norton Password Manager lets you reset your vault password from your mobile device only. You cannot reset your vault password from your Windows device. To reset the vault password from your mobile device, ensure that the Norton Password Manager app is installed and configured to open vault using biometric authentication.

SA

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