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Norton warning that a secure wifi network has no password protection

Envoyé le: 2023-01-11 | 08:45 · Édité: 2023-01-11 | 08:46 · 9 Replies · · Traduction:

I've started getting a warning from Norton on my chromebook that my wifi network isn't secure because it isn't password protected.  In fact it is, and the four other devices on which I've got Norton 360 all say that the network is secure and password protected.  Has anyone got any ideas as to why I'm getting this message?  I know Norton doesn't officially cover chromebooks, but mine is one of those on which you can download Android apps and I've been using Norton for Android on it for a couple of years without any problems.

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Re: Norton warning that a secure wifi network has no password protection

Envoyé le: 2023-01-11 | 12:13 · Permalien

I'm not familiar with Chromebook. Does your Chromebook have the Google Play Store app on it? That is the only official way to get the Norton App.

As it is only the Chromebook having the issue, I'll give you the same suggestion used on 'regular' Android devices. 

Try going into Android Settings - Apps. Scroll to the 360 app and clear the app cache and app Data. Restart the device. This will reset your 360 to a trial version. To get the full version back, open the 360 app, then tap Sign In to log into your Norton Account. Enter your Norton Account information and you should have the full version again.

Then test to see if things work properly.

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Re: Norton warning that a secure wifi network has no password protection

Envoyé le: 2023-01-12 | 08:26 · Permalien

Yes Norton was downloaded from Google Play Store.  I've uninstalled and re-installed the Norton 360 app but I still get the apparently erroneous warning about my wifi not being password protected.  Very odd.

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Re: Norton warning that a secure wifi network has no password protection

Envoyé le: 2023-01-12 | 13:30 · Permalien

Just to confirm that you restarted the device between uninstalling and reinstalling 360? This ensures that all data for the app has been removed.

Although this could be related to being on a Chromebook, it might be worth sending logs to Norton for diagnosis.  

Open the 360 app and tap the three bars at the top left. Tap on Settings > General, and scroll down to the Logging section. Turn on Enable Debug Log. Then continue using your device until your issue happens again. After the issue has happened, go back to the Debug Log settings and then tap on Send Error Report with log files. In your submission please include "forum 'your username' " in the Case ID section of the report. Also include a link to this thread. You can turn off logging when you have sent the logs.

If you do send logs, please let me know and I'll notify my contacts to look for them.

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Re: Norton warning that a secure wifi network has no password protection

Envoyé le: 2023-01-13 | 06:43 · Permalien

Hi Peter, I've tried to do as you suggested, though not sure if the logs have actually gone through.  The top line asked for some sort of case ID - don't know what to put there.

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Re: Norton warning that a secure wifi network has no password protection

Envoyé le: 2023-01-13 | 09:28 · Édité: 2023-01-13 | 09:29 · Permalien

From my post above....

 In your submission please include "forum 'your username' " in the Case ID section of the report.

So if you did not enter that, please go through the process again, and include your forum username in the Case ID line. That makes it possible for my contacts to key in on your specific issue's logs.

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Re: Norton warning that a secure wifi network has no password protection

Envoyé le: 2023-01-14 | 04:05 · Permalien

I've now submitted the logs with my username as requested.

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Re: Norton warning that a secure wifi network has no password protection

Envoyé le: 2023-01-14 | 06:53 · Édité: 2023-01-14 | 07:09 · Permalien

Good. I'll let my Norton contacts know. I'll let you know if I hear anything back.

Just for additional information, can you list the other 4 devices that are not flagging this network? ie Windows or Android or iOS, with their OS versions.

Edit:

Are you sure you are connecting to the same SSID for your network on all the devices? Maybe the Chromebook is connecting to a guest network in the router that may not have been set up correctly.

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Re: Norton warning that a secure wifi network has no password protection

Envoyé le: 2023-01-14 | 08:30 · Permalien

I have a desktop running Windows 10 and 3 android devices running 8, 9 and 13.  I wonder if this problem has something to do with how Chromebooks store wifi passwords.  I don't know how Norton identifies whether or not a network is password protected.  If it does so by checking the places where wifi passwords are usually stored in Windows and android that may explain it.  I have read that in order to see the wifi password on a Chromebook you have to go into developer mode.  If Norton does identify wifi password protection in the way I've suggested it may be that it doesn't have access to the place where the password is stored on a chromebook and so thinks there isn't one.  But if that is the case then this would be a problem on all chromebooks and not just mine.  Has anyone else who has downloaded Norton onto a chromebook had the same problem?

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Re: Norton warning that a secure wifi network has no password protection

Envoyé le: 2023-01-14 | 11:48 · Permalien

You may have identified what is causing your issue. As you noted in your first post, Norton does not support the Chromebooks because they use a proprietary version of the Android OS, Chrome OS. As you have found, you may be able to install it but there is no guarantee it will run as expected. 

I have notified my contact, so we will have to wait to see if there is any more they can add, other than the non-support for that device.

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