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Norton Anti-spam - domain vs email

Envoyé le: 2023-02-07 | 14:42 · 5 Replies · · Traduction:

I'm very frustrated with the Norton Anti-spam. I have had two conversations with their support and get no usable help.  Here is what is happening:

1) I went into my Outlook email and clicked on Norton, then Open Norton Anti spam.

2) I went to the blocked list and clicked configure.

3) I added a type Domain and typed in (clunky you can't easily have norton pick this up) internationallnews.com .  (I know there are two ll's but that is the domain I'm trying to block). Printscreen attached.

4) About 2 hours later I received an email from - you guessed it - internationalnews@internationallnews.com . Printscreen attached.

5) Norton support seems to be telling me that a domain is the same thing as an email address.  I looked it up on google and it says "Simply put, a domain name (or just 'domain') is the name of a website. It's what comes after “@” in an email address".  Printscreen attached.

So why am I getting emails from this blocked domain? 

BTW, support just clicked on "unsubscribe" from the email footer and said it is fixed now!?

Does Norton antispam not work, am I misunderstanding a domain, what am I paying for?

Thanks for any help/suggestions. 

Steve Sz.

Pièce Jointe: 
Image icon NortonAntiSpamBlockedlist1.png
Image icon NortonAntiSpamEmail1.png
Image icon NortonAntiSpamDefinitionOfDomain1.png

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Re: Norton Anti-spam - domain vs email

Envoyé le: 2023-02-07 | 19:28 · Permalien

Stephen. When you add the domain see if it will allow *@internationallnews.com/ as the address, or, https://internationallnews.com/ .

FYI!! Only POP and SMTP are supported email types. If you are using any email account that is NOT a POP/SMTP account or POP that uses SSL Norton doesn't support it in Anti-Spam. We cannot add ports in the settings as well. They're not allowed.

https://support.norton.com/sp/en/us/home/current/solutions/v115546062

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions
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Re: Norton Anti-spam - domain vs email

Envoyé le: 2023-02-08 | 12:07 · Édité: 2023-02-08 | 12:07 · Permalien

Thanks for the guidance. Hate to sound dumb but how can I check if my account is POP or STMP or POP using SSL – using Outlook on Office 365?

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Re: Norton Anti-spam - domain vs email

Envoyé le: 2023-02-08 | 16:16 · Édité: 2023-02-08 | 16:18 · Permalien

Following this guides you can see if SMTP or other protocol is being used.

https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchang...

https://support.microsoft.com/en-us/office/pop-imap-and-smtp-settings-83...

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions
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Re: Norton Anti-spam - domain vs email

Envoyé le: 2023-02-09 | 07:40 · Permalien

Yes. It's POP but apparently SSL.  Makes Norton Anti-spam worthless. Guess I will stick with MS blocking.

Thanks for your guidance.

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Re: Norton Anti-spam - domain vs email

Envoyé le: 2023-02-09 | 08:42 · Permalien

You're most welcome as always. Glad to help.

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions

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