Solved.
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Norton 360 opens by itself every day

Envoyé le: 2023-02-16 | 11:04 · 6 Replies · · Traduction:

Since updating itself to version 22.23.1.21, the Norton 360 application opens by itself every day.

I would like to know how to fix this.

Maybe related, I do have task notification turned on in settings. I would expect that to add a notification to Windows 10 notification center after running any task other than the continuous real time scan. I never see any notifications of task having run.

Thématiques: Alerts/Notifications, Customer Support Feedback, Pop-up, Windows 10
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Re: Norton 360 opens by itself every day

Envoyé le: 2023-02-20 | 03:37 · Permalien

Hi,

Thank you for reporting this behaviour. It has now been fixed. Thanks.

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Re: Norton 360 opens by itself every day

Envoyé le: 2023-02-16 | 13:43 · Permalien

Hello Julie777. There isn't a "fix" for this issue that is known presently. There are other users, myself included, who are seeing this. Here are some of the other threads that have been posted.

 https://community.norton.com/en/comment/8540351#comment-8540351

Another customer has also reported this and an Admin has acknowledged: 

https://community.norton.com/en/forums/frustrations-being-loyal-norton-c...

What I have found which may be related to the common issue is on my side, I see a "quick scan" as having been performed and logged into Norton history most times when the main UI is found open on my desktop. In every case I find the UI opened on its own when I have locked out the computer and later returned. And upon using the computer at first login in the morning. Its affecting ALL my machines with Norton running on them. I use Norton 360 Deluxe on my Windows 11 machine and Norton Security Ultra on all the others. They are all running the latest version 22.23.1.21 as well so this is a common issue across more than just one Norton product. Please follow through with these threads as I hope we have an answer for all affected soon.

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.2792 / Windows 10 Pro x 64 version 22H2 / build 19045.3758 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
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Re: Norton 360 opens by itself every day

Envoyé le: 2023-02-17 | 10:40 · Permalien

Thanks SA.

Based on your comment, I just checked history. I have an entry for today

6:59am quick scan

8:57am live update

10:48 firewall rules updated.

I am not positive when the app opened today. I'm sure it was well after the first two, but it might have been before or after the firewall rules were updates.

It is possible that this has nothing to do with the latest Norton 360 update and has to do with my fiddling with settings.

I had been wondering why the only notification I ever saw (other than downloaded file scans) was a "Norton has completed performance tasks" just after I login each morning. I wanted to see if I could get Norton 360 to add a notification to Windows Notification panel every time it performed any background operation. I struggle at times with my system becoming unresponsive and when I look at the processes in task manager sometimes there is a Norton process using CPU. Sadly, that process always has a generic name so I don't know if it is performing a scan, running live update, or who knows what else.

I would welcome an help on how to monitor what Norton is doing at any given time.

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Re: Norton 360 opens by itself every day

Envoyé le: 2023-02-20 | 03:37 · Permalien

Hi,

Thank you for reporting this behaviour. It has now been fixed. Thanks.

Gayathri R | Norton Forums Global Community Administrator | Gen Digital
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Re: Norton 360 opens by itself every day

Envoyé le: 2023-02-20 | 05:06 · Permalien

This appears to be also corrected on my end. Thanks for the quick action @Gayathri_R

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.2792 / Windows 10 Pro x 64 version 22H2 / build 19045.3758 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
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Re: Norton 360 opens by itself every day

Envoyé le: 2023-02-20 | 10:00 · Permalien

It appears to be fixed for me also.

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Re: Norton 360 opens by itself every day

Envoyé le: 2023-02-20 | 10:55 · Permalien

Awesome!! Thanks for the post-back.

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.2792 / Windows 10 Pro x 64 version 22H2 / build 19045.3758 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1

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