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Antivirus installation on Mac can't continue after restart

Envoyé le: 2023-04-23 | 01:50 · 3 Replies · · Traduction:

I just ordered antivirus plus yesterday. When I installed it on my Mac , I found that the installation windows didn't pop up for the rest of installation steps when  I restarted Mac after finishing downloading  and installing software.

There was no step 5 and further as the instruction showed below.

https://support.norton.com/sp/zh/cn/norton-download-install/current/solu...

My Mac OS is Catalina 10.15.2. 

Thématiques: Cannot Start/Open Norton, Installation, Install/Setup

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Re: Antivirus installation on Mac can't continue after restart

Envoyé le: 2023-04-23 | 14:10 · Permalien

I've asked this thread be moved to the Mac forum board for better exposure to Mac users.

I take it you had clicked on the instructions for installation on Mac OS 10.15 and up. Instruction 5 in that section refers to a preferences option in the installation after the restart. The instructions from #6 on seem to deal with issues with OS security settings that might cause issues with the installation. Have you followed those suggestions?

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Re: Antivirus installation on Mac can't continue after restart

Envoyé le: 2023-04-23 | 17:30 · Permalien

Thanks for the reply, my issue is there is no Norton setup window pop up after  I restart Mac. So I can't do any setting up such as step 6 and the following as instruction mentioned. Norton antivirus will be auto stopped when I try to start it by click its app icon. One word, Norton can't run on my Mac.

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Re: Antivirus installation on Mac can't continue after restart

Envoyé le: 2023-05-10 | 18:56 · Permalien

Hello. Are you downloading your product from your Norton account? The link there should get you the version that will properly install.

SA

MS Certified Professional Windows 11 Home/Pro 22H2 x 64 build 22621.2361 - Windows 10 Pro x 64 version 22H2 / build 19045.3516 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.8.4 / Opera GX LVL5 (core:101.0.4843.85) 64 bit-Early Access w/Norton Chrome Extensions

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