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Files in quarantine

Envoyé le: 2023-05-05 | 09:59 · 5 Replies · · Traduction:

Two questions: 

1) How to inspect the files in quarantine? (to avoid loosing false positive files, like my own programs). I can't find the way to do it.

   I'm running Norton360 version 22.23.3.8 under Windows11

2) How to do the same in my old computer?. I mean: I changed my computer, but I keep the old one untouched. But I'm using my license in the new one. Now I realize that I didn't the inspection mentioned in the first question, and If I open Norton in the old one, I can do nothing. The old computer is under Windows 7 and I can't even know the Norton360 version.

I found the folders under  Program data\Norton\...\quarantine , but I have no rights, and can't change it...

I just received a report from norton by email telling me that there are 20 elements in quarantine, but I don't know if they are in the old one or in the new one.

Thématiques: False Positive, Quarantine

Réponses

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Re: Files in quarantine

Envoyé le: 2023-05-05 | 11:10 · Édité: 2023-05-05 | 11:17 · Permalien

Have you looked at Security History -> Quarantine

Review recent Norton device security scan results or other protection updates on your PC
https://support.norton.com/sp/en/us/norton-360-deluxe/current/solutions/v12687512

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Re: Files in quarantine

Envoyé le: 2023-05-05 | 11:28 · Permalien

Thanks, the spanish version's captions are not so clear, but thanks to you my first answer is solved and I have no files in quarantine in the new computer.

¿any idea about the second question?, now I know there are at least 20 files to check there...

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Re: Files in quarantine

Envoyé le: 2023-05-05 | 12:25 · Édité: 2023-05-05 | 12:30 · Permalien

EDUARDO BARREIRO:

, now I know there are at least 20 files to check there...


Since, you cannot access W7 box Norton Security History -> Quarantine.  No way to know. 
Maybe, you did a Clear List or Clear Entries .. at some time.

Program data\Norton\...\quarantine ... is not intended for user inspection/info/restore.  

Quarantine items are encrypted and moved to a protected secure folder, preventing further execution and potential harm to the user's system.

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Re: Files in quarantine

Envoyé le: 2023-05-05 | 12:49 · Permalien

But the files are still there, there should be way to get access, under my responsability of course...

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Re: Files in quarantine

Envoyé le: 2023-05-05 | 14:34 · Édité: 2023-05-05 | 15:00 · Permalien

EDUARDO BARREIRO:

But the files are still there, there should be way to get access, under my responsibility of course...

Review recent Norton device security scan results or other protection updates on your PC
https://support.norton.com/sp/en/us/norton-360-deluxe/current/solutions/v12687512

Act on quarantined risks or threats
https://support.norton.com/sp/en/us/norton-360-deluxe/current/solutions/v6200305

Quarantine items are encrypted and moved to a protected secure folder, preventing further execution and potential harm to the user's system.  Quarantine items Details/Restore/Submit/Export is accessible for recent events via Norton Security History -> Quarantine

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