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N360 on Android mobile says VPN off because SECURE. SecureVPN app says Your Data Unprotected, Your Device Visible. Help?

Envoyé le: 2023-05-10 | 04:39 · 3 Replies · · Traduction:

Norton chat dropped out mid cobversation and cannot reconnect. Should I delete the Norton SECURE VPN app?

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Re: N360 on Android mobile says VPN off because SECURE. SecureVPN app says Your Data Unprotected, Your Device Visible. Help?

Envoyé le: 2023-05-10 | 08:51 · Permalien

Did you have the VPN active when you contacted support? Or did you turn it on during the session? If so that would explain the dropped conversation. The chat function does not work well with VPNs.

If you have 360 on your device, you should uninstall the standalone Secure VPN app and just use the VPN feature in 360.

FYI.  The message from 360 is saying that your network connection is Secure, and that is why the Automatic VPN activation is not needed. The Standalone Secure VPN message is just noting that your device is not being protected by the VPN. There is no difference in the condition of your device's security, just different messages being given.

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Re: N360 on Android mobile says VPN off because SECURE. SecureVPN app says Your Data Unprotected, Your Device Visible. Help?

Envoyé le: 2023-05-10 | 18:15 · Édité: 2023-05-10 | 18:50 · Permalien

Thank you. I have not activated the standalone Secure VPN app as yet,sl so I can delete it. I ihad never installed security on my mobile before (but had just purchased a Norton 360 Premium (3) device, and thoughy good idea. The responder thought it was not necessary too, but the call just dropped out then. I am not familiar with internet security, so any help is appreciated. Few concerns after being notified I was caught up in Medibank release to dark web. It doesn't appear anything too sensitive was released; mobile, email, name etc. Most incoming calls and sms are ignored / blocked and many emails are just sent to spam or forwarded to fraud departments esp PayPal ones etc. I am actually not fully utilising Norton identity that came with N360 Premium though, as wary of revealing any information anywhere these days. Your thoughts on that?

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Re: N360 on Android mobile says VPN off because SECURE. SecureVPN app says Your Data Unprotected, Your Device Visible. Help?

Envoyé le: 2023-05-11 | 09:21 · Permalien

Identity theft and hacking online accounts is on the rise. Norton 360 is not going to protect you from that. The best thing you can do is ensure that all online passwords are long and complex and different for each site. That way if one site is hacked, the password cannot be used on other sites.

Be aware of anything coming into your device and do not click on any links in emails or on web sites you do not trust.

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