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Problem using Norton 360's Safe Web feature on Android smartphone

Envoyé le: 2023-07-10 | 11:06 · 4 Replies · · Traduction:

Hello,

I have installed the Norton 360 app on my Samsung Galaxy A34 5G (Android): I enabled the Safe Web feature on Chrome and on the Internet app on the phone settings: when the results of a Google search show up on screen, each site should have, next to its address, a sign in green (safe), orange (attention), or red (unsafe), according to the safety of the site, but nothing shows up. The settings seem to be all Ok. Any thoughs on why it is not working properly?

Thank you.

Kind regards.

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Re: Problem using Norton 360's Safe Web feature on Android smartphone

Envoyé le: 2023-07-10 | 11:53 · Permalien

The Safe Web feature of the Mobile Norton 360 products does not have all the features of the PC versions. It does not have the search notifications in Chrome on the mobile versions. So there is nothing wrong with your installation. Safe Web will still pop up a warning if you tap on a result that is deemed dangerous, so you still have the same protection against malicious web sites. 

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Re: Problem using Norton 360's Safe Web feature on Android smartphone

Envoyé le: 2023-07-18 | 02:20 · Édité: 2023-07-18 | 02:22 · Permalien

On my Chrome browser in Android I use the search engine 'search.norton.com' and (as described by OP) the results should have a sign next to it (green/orange/red). Since this morning these signs haven't been showing up anymore.

The only thing that changed on my phones (it happens on all my phones) is that a new version of Google Play System updates was installed this morning.

Addition: on my iOS/iPadOS devices it still works flawlessly.

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Re: Problem using Norton 360's Safe Web feature on Android smartphone

Envoyé le: 2023-07-18 | 18:37 · Permalien

On my Chrome browser in Android I use the search engine 'search.norton.com' and (as described by OP) 

The OP is not using, or did not mention using the Norton Safe Search web site for searches. They are using Google searches. They do not get the green check marks  on mobile devices.

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Re: Problem using Norton 360's Safe Web feature on Android smartphone

Envoyé le: 2023-07-18 | 20:26 · Permalien

Hi Peter. The sentence 'as described by OP' sees on the part after that 'getting the checkmarks/signs'.

But maybe indeed my reply was misplaced, will open a thread of my own.

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