Norton Driver Updater failed to update drivers

Peterweb, if that is the case with regards the fast restart feature then it is APPALLING that no warning is given by Norton about this. In my case I had to reinstall Windows after running this wretched program, it is clearly a BETA product and it is wrong to charge for a product with so many problems, and of course they didn't acknowledge any responsibility.

Hi,

I am really sorry for all troubles associated with our product. This is not intentional behavior.

In order to be able to help all of you I would like to ask you to send us your log files executing our Support Tool utility.

The support tool is available under c:\Program Files\Norton\Driver Updater\

Please run the “SupportTool.exe” and follow the instructions. Once it is done, please send me the "ticket number" here via private message - so we can analyze the logs with your report on our server.

Thank you.

-Uli

Hi, I am really sorry to hear that. Unfortunately I am not able to help you then - without details what exactly has happened. I can't see from your screenshots wich driver you have installed either. And if it was even our software that installed the problematic driver. 

This is clearly a beta version product.

Norton Driver updater should have handled the "error" and the appropriate action should be reverted or the appropriate "SupportTool.exe" should have automatically been executed. That is very hard to do when you have a "blue screen", and don't have a "spare" computer with access to the "broken" computer. Norton Support knows this, and won't do anything to alleviate the issue.

This sort of thing is unfortunate for the person it affects, and should be handled by Norton Support promptly.

It is not like this is a "free beta trial software" this is a full version expensive software and more is expected at this price!

The "You can't prove it was our software" approach is downright unacceptable!

Very unprofessional in my humble opinion.

update one my drivers keep saying one out date drivers

pci express root complex

Hey peterweb, thanks for trying to help, but surely a company as experienced at product releases as Norton should have given a clear warning at the damage having Faststart on (which is recommended by Windows btw) could cause. This is very poor management. 

Hi Stephen,

I am really sorry for all troubles associated with usage of our product. This is not intentional behavior.

In order to be able to help you I would like to ask you to send us your log files executing our Support Tool utility.

The support tool is available under c:\Program Files\Norton\Driver Updater\

Please run the “SupportTool.exe” and follow the instructions. Once it is done, please send me the "ticket number" here via private message - so we can analyze the logs with your report on our server.

Thank you.

-Uli

Welcome to the long list of dissatisfied Norton Customers. You will get no joy out then them as they deny any responsibility for their mistake in sending out a defective update.

Bennettgrower is right, there is an ever growing number of us very unhappy with this dodgy programme, it bricked my desktop and gave me problems with my laptop, my advice is to uninstall the thing before it does any more damage.  

Me too BennetB Grower, they're using us as a beta testing group only we didn't get a warning that issues may occur because the product is still full of bugs. Worst product Norton have ever released. I see they're flogging Norton Genie at the moment - ah, no thanks, no new products from Norton, let some other bunny do the beta testing, I won't be doing it again. 

Hi, as I wrote already in an other thread:

"The Driver Updater is not a beta product. The offered drivers are collected, analyzed and tested internally since years. We have millions of drivers in our database! Of course there can be issues within this amount of drivers. However, we are constantly trying to eliminate these problems. There are a handful of people here on the forum with problems which we take very seriously. But this does not mean that the product causes problems in the big mass. And I try to solve all problems here!"

Thanks, Uli 

Hey Uli, as I've also said before, if this is not a beta product I'd hate to see a Norton beta, God help those poor bastards !!

As you know the number of people represented on the forum are just a fraction of the people who are having problems with this wretched programme. Lots of people just couldn't be bothered posting about it, some don't know how etc etc

And I would also like to know what's happening with our request for compensation. I know you said you've asked them but we'd like an answer please.

Pedroski, I know that the number of people represented on the forum always represents only a fraction of the people. But I also see the number of our other support requests - and all these numbers in proportion to the number of all users. 

On behalf of compensation I will notify you on Monday or Tuesday and until then I ask for your patience. Thank you! :) 

I really hope that we will release an update of the software this week.

I definitely agree with you!!! I am furious cuz just like urs my pc was running great until i got possessed to try their driver update and i cannot get it back to where it was, it is lagging, sites dont open and I know for a fact it was the ethernt drive which they suggested to update. I paid lots of money for my alienware for this S!@# product to ruin my love. I am not even reaching out to them cuz i no they wont fix or even take responsibility or even own up to their f!@# up and just like you i have been a loyal customer for years using their ultimate package and as you know its not cheap! I am at the point or reinstalling and pray that will fix my issue. And as for their driver update i already uninstalled and wont ever use again.