Image in Moderation
Figure 1. The sign-up window for Norton Utilities and chat error message.
Device name **** (hidden for privacy)
Processor AMD Athlon Silver 3050U with Radeon Graphics 2.30 GHz
Installed RAM 12.0 GB (9.95 GB usable)
Device ID **** (hidden for privacy)
Product ID **** (hidden for privacy)
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
At approximately 09:07 hours MDT on 07/17/2023, I attempted to go through the flow to sign up for a trial of Norton Utilities. However, upon finishing entering my payment information, I landed at what I assumed was the final screen to say "Agree" or "Confirm."
However, the Chat window appeared in the corner, and then gave an error: There was an error while starting the chat. Please contact your administrator.
I confirm that I have Internet access currently online; I mean, I was able to go through the sign-up flow just fine. Therefore, I speculate that the issue has nothing to do with my not being connected to the Internet.
Another issue I am having, that is related, is that when I click on the 'X' button in the chat window to make it go away (as it is useless to me with the message, "There was an error while starting the chat," the Chat window pops right back up. It gets in my face and pushes me to chat! Meaning, every time that I click the 'X' button, then the Chat window pops up right away again and still says the error message.
Not only is the behavior annoying and erroneous, but also gets in the way of my trying to sign up for more Norton products.
Thank you in advance for any solutions.