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VPN will not allow connection with online teaching program "Canvas"

Envoyé le: 2023-08-15 | 12:38 · 3 Replies · · Traduction:

Anytime I try to connect to "Canvas" as an online teacher I receive the following screen

This is the screenshot of the page that comes up when I click on Canvas in the colleges portal whether on my computer or yours or my phone when the VPN is on.

The screenshot is a smiley face with an outlined computer beneath it. My wife has tried two laptops, a desktop and two Iphones with no success. She can only access if she turns off the VPN. She has also tried 3 different browsers with the same result.

Does Norton VPN have a known issue with the online teaching program "Canvas?" We have used Norton for years with no problems in the past.

Pièce Jointe: 
Image icon Screenshot when not connecting

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Re: VPN will not allow connection with online teaching program "Canvas"

Envoyé le: 2023-08-15 | 14:08 · Permalien

Many web sites do not allow access from known VPN IP addresses. They do this for copyright, legal, security, and political reasons. There is nothing a VPN provider can or should do to circumvent these legal protections. See this How to Geeks article.   https://www.howtogeek.com/403771/why-do-some-websites-block-vpns/

You need to contact the support for the Canvas web site to see if they block VPN's and if they have any workarounds.

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Re: VPN will not allow connection with online teaching program "Canvas"

Envoyé le: 2023-08-21 | 12:47 · Permalien

Related: https://www.instructure.com/contact-us

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions
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Re: VPN will not allow connection with online teaching program "Canvas"

Envoyé le: 2023-08-22 | 06:51 · Permalien

Looking at the image again, what happens if you click on Skip to content at the top left?

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