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not working

i cannot get into my acc, it automaticly signs out, also message says needs renewed, it was renewed, cannot get through to help desk.

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Remerciements0

Re: not working

How are you trying to access your Account? From a browser or from the 360 app?

Where are you seeing the message about needing renewal? Is this in the app or is it a popup in your browser? 

 You can contact Norton Support here.   www.norton.com/contactcs   If using the chat function, as soon as you can enter any information, enter "agent please". That will get you out of the chat bot and connected to a human.

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