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Message: ''There was an error while starting chat. Please contact your administrator''. What administrator?

I'm trying to download a free 60 day trial for Norton Utilities Ultimate but I keep getting the following message:  ''There was an error while starting chat. Please contact your administrator''. Which administrator are they talking about?

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Re: Message: ''There was an error while starting chat. Please contact your administrator''. What administrator?

Are you the Admin (administrator) on your PC?

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