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Links for Norton 360 renewal don't work

I am trying to renew my Norton 360 Deluxe subscription. I have tried the links in my 360 Dashboard, in my account and in reminder emails. None work. I get a blank window. Do you/they want my business?

I also tried through the app on my Android phone. After pressing renew I come to a screen that says 'Purchase Options' and a yellow button 'Retrieve your purchase'. The result... 'You have no available subscriptions in your account'. 

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Re: Links for Norton 360 renewal don't work

Please allow all Norton pages content.
Please turn ad/content-blocker & VPN off. 
Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
Please allow all Norton pages content that may be blocked by browser extension &or built-in browser protection. 
Please allow all Norton pages content in order to provide the best experience possible.

fwiw ~ Renew Now from Norton 360 => Subscription Status...calls Buy Now page.  


Buy Now calls >

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Re: Links for Norton 360 renewal don't work

Thanks for the advice. Where will these setting be found?

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Re: Links for Norton 360 renewal don't work

I just tried using the Ecosia browser on my phone by logging into my account and trying to renew from there too. So that's 4 methods on 2 devices have all failed!

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Re: Links for Norton 360 renewal don't work

JohnUttley99:
Where will these setting be found?

Norton 360 => Help => Help Center => Subscription Status 

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Re: Links for Norton 360 renewal don't work

My product doesn't look like that at all

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Re: Links for Norton 360 renewal don't work

JohnUttley99:

My product doesn't look like that at all

JohnUttley99:
I am trying to renew my Norton 360 Deluxe subscription. 

Maybe, you're looking at My Norton view.

Please switch to Norton 360 Classic view. 
from Norton 360 systray button => Open Norton 360 

Open My Norton for My Norton view 
Open Norton 360 for Classic view


Note:
Settings from systray button opens My Norton Settings
Settings from Classic view opens Norton 360 Settings

Switch between the My Norton window and Classic view
https://support.norton.com/sp/en/us/home/current/solutions/v135516915

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Re: Links for Norton 360 renewal don't work

You are very patient! When I follow your latest instructions...Classic view... Help... Subscription status  I just get the option to 'Renew now' which takes me to same blank page as before.

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Re: Links for Norton 360 renewal don't work

JohnUttley99:

You are very patient! When I follow your latest instructions...Classic view... Help... Subscription status  I just get the option to 'Renew now' which takes me to same blank page as before.

Ahh...Wow!?

With users reporting blank white page.  The issue in the past has been...not allowing all Norton pages content. 
I've reproduced "blank white page" in the past by blocking Norton pages content. 
So, I post my boiler plate.

Please allow all Norton pages content.
Please turn ad/content-blocker & VPN off. 
Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
Please allow all Norton pages content that may be blocked by browser extension &or built-in browser protection. 
Please allow all Norton pages content in order to provide the best experience possible. 

Since, you've allowed all Norton pages content and tried 4 methods on 2 devices.  
And Norton Services Status page reports All components are Operational
https://status.norton.com/

Maybe, contact Norton Official Support.
What's your geo-location. 
Maybe, I can post Norton Official Support phone number...your location...if you want.

fwiw ~ another boiler plate.
Please confirm Windows Fast Startup is off - W10 [here] W11 [here]. 
Please run Norton LiveUpdate + machine Restart (not Shut down).  Repeat.

btw ~  similar from my android phone.
'Renew' button calls 'Purchase Options' with yellow button 'Retrieve your purchase'. The results... 'You have no available subscriptions in your account'. 

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Re: Links for Norton 360 renewal don't work

Many thanks

I eventually renewed through the support chat

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Re: Links for Norton 360 renewal don't work

JohnUttley99:

I eventually renewed through the support chat

Wow!?...you were able to reach Chat Support okay...but, were unable to reach 'buy.norton.com'.

~ head scratch ~ 

If you figure out how to reach 'buy.norton.com.  
Please let us know your fix.
Thanks for posting back.
Regards w Respect
 

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Re: Links for Norton 360 renewal don't work

Hi, I have the same 'blank screen' problem. I tried multiple browsers (Edge, Chrome, Norton Secure browser) all have the same blank screen. 

Is there a solution?

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Re: Links for Norton 360 renewal don't work

Hi Le Roux,

As BJM_ posted above, make sure VPN is off and all Norton content is allowed etc.

Also check your extensions, personally I would disable all extensions to see if the problem is there.

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Re: Links for Norton 360 renewal don't work

I eventually got through to a real person on chat support who renewed me at the reduced rate offered by email. He said that all the links had expired.
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Re: Links for Norton 360 renewal don't work

fwiw fast start has nothing zero to do with the issue thread topic

on norton.com sign in and top right your logo thing for account should see a box ( kinda like signed in here to sign out) my account

that should take you to your page to view account status and should see under device i believe ( should have your keycode thing and days left or when it expires ) think is a option in that part to renew , would think credit card etc.. for payment options

what i recall on mine

also as shown on norton program the help top right and subcription there ( classic mode), would also try the my profile

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