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Has Norton asked you to wait 48 to 72 hours for a call back?

Where to begin. I dutifully ran an update to my Norton Subscription.  After the update, several problems popped up to include the audio to my laptop being wiped out.  I had to call Norton four times and spend hours on the phone before they eventually "escalated" the problem.  I was advised that it would take 48 to 72 hours before they would call me back to resolve.  Unfortunately, they called me once approx. 48 hours later when I was at a doctor's appointment.  I contacted them back within 10 minutes but was eventually told it would be another 48 hours before they would try me back.  I cannot conduct video teleconference calls while waiting on Norton, I am unable to work without a fully functional laptop.  It is incredibly arrogant and irresponsible to make customers wait for days for a resolution. Norton360 is terrible and evidently, really doesn't care.  I have recorded eight conversations spanning many hours of conversations with customer support that never accomplishes anything.  They escalate and then tell you to wait days.  I have not been able to work for days.

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Re: Has Norton asked you to wait 48 to 72 hours for a call back?

File Attachment:  NORTON 360 is a terrible product with horrific customer support.pdf

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Re: Has Norton asked you to wait 48 to 72 hours for a call back?

EK Poole:

I dutifully ran an update to my Norton Subscription.  After the update, several problems popped up to include the audio to my laptop being wiped out.  [...]

Please explain: ran an update to my Norton Subscription.
Do you mean you ran Norton 360 LiveUpdate? 
Do you mean you renewed your Norton Subscription?
Please share what Norton product/s?  Norton 360?  Norton Driver Updater?  

For Norton technical issues please include details for faster assistance from our forum Gurus and contributors:

  • Norton product or service name and version
  • Operating system - version / build 
  • Norton error message / error code / screen shot (mask personal info)
  • Steps to reproduce issue

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Re: Has Norton asked you to wait 48 to 72 hours for a call back?

Hello EK Poole. If I may ask, do you have Software Updater and/or Driver Updater installed within your Norton product? And, did you run either of these add-on programs, the results were, audio being disabled? My reasoning for asking is, in all the years I have used Norton products I haven't ever experienced hardware not working as the result of running a live update on the product. Nor Norton doing updates automatically. Thanks in advance.

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
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Re: Has Norton asked you to wait 48 to 72 hours for a call back?

Sounds like a driver update.... Have you tried reverting the driver?

https://support.norton.com/sp/en/us/home/current/solutions/v202307251545...

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Re: Has Norton asked you to wait 48 to 72 hours for a call back?

not sure why 2 copy and paste stated nothing

sounds like a driver as nathan peeters stated

i have never witnessed or read about any antivirus product causing a audio issue

i would suggest checking that your drivers and bios are all up todate

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Re: Has Norton asked you to wait 48 to 72 hours for a call back?

@EK Poole
Please explain: ran an update to my Norton Subscription.
Do you mean you ran Norton 360 LiveUpdate? 
Do you mean you renewed your Norton Subscription?
Do you mean you ran Norton Software Updater?
Do you mean you ran Norton Driver Updater?
Please share what Norton product/s?  Norton 360?  Norton Driver Updater?  

For Norton technical issues please include details for faster assistance from our forum Gurus and contributors:

  • Norton product or service name and version
  • Operating system - version / build 
  • Norton error message / error code / screen shot (mask personal info)
  • Steps to reproduce issue

Norton Community is primarily user-to-user product help. 

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