Where to begin. I dutifully ran an update to my Norton Subscription. After the update, several problems popped up to include the audio to my laptop being wiped out. I had to call Norton four times and spend hours on the phone before they eventually "escalated" the problem. I was advised that it would take 48 to 72 hours before they would call me back to resolve. Unfortunately, they called me once approx. 48 hours later when I was at a doctor's appointment. I contacted them back within 10 minutes but was eventually told it would be another 48 hours before they would try me back. I cannot conduct video teleconference calls while waiting on Norton, I am unable to work without a fully functional laptop. It is incredibly arrogant and irresponsible to make customers wait for days for a resolution. Norton360 is terrible and evidently, really doesn't care. I have recorded eight conversations spanning many hours of conversations with customer support that never accomplishes anything. They escalate and then tell you to wait days. I have not been able to work for days.