Ce sujet a besoin d'une solution.
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Cancel and Refund

I am trying to cancel and receive a refund for my subscription.  I keep getting a loop back to the customer support page.  I tried a link from this forum and I get a message that it doesn't recognize my order number. Fake Chat assistant says it's connecting me with a 'chat specialist' saying it's a 29 minute wait,then I get cut off with a message 'it was a pleasure to speak with me even though we didn't!!! and loops me back again. The phone numbers 1800-565-857 and 1-888-681-1964 are not connected or incorrect.  It's impossible to talk with a real, live physical person.  Terrible, terrible customer service. PLEASE, PLEASE HELP, I HAVE BEEN ON THIS ISSUE ALL MORNING.

Réponses

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Re: Cancel and Refund

Users may message Facebook/Norton, Xtwitter/Norton for cancellation and refund.
Users may submit Cancellation & Refund Request online. 
Users may generate a Norton Chat session or call Norton support, as well, through Norton Official Support website 'support.norton.com'

Norton Community does not have access to your Norton account, subscription nor payment details. 

Norton annual and monthly subscription refunds
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Request a refund for an annual renewal fee
https://support.norton.com/sp/en/us/home/current/solutions/v58152553


Cancellation & Refund Request online 
https://support.norton.com/sp/en/us/home/current/autorenew

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Re: Cancel and Refund

Norton Community does not have access to your Norton account, subscription nor payment details. 

Norton Official Support is via Chat or Phone.  No Email support. 
Support request generates case number/identity verification code.
Chat Support offers save & print transcript. 

  ~ Contact Norton Official Support ~

Please review How To Contact Norton Official Support

Norton Official Support via social media. 

Norton Official Support via social media.

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Re: Cancel and Refund

Norton Community does not have access to your Norton account, subscription nor payment details. 

Do you want to stop your Norton subscription from automatically renewing?

=> Please review your Norton account to manage licenses/subscriptions
https://my.norton.com/extspa/account/subscriptions

=> Please review your Norton account to confirm ... automatic renewal is off ... and no billing information. 

MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with automatic renewal off.  


BILLING INFORMATION reports:  There is no billing profile saved in your account...with no billing information.

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Re: Cancel and Refund

Frustratedoverandover:

I am trying to cancel and receive a refund for my subscription.  I keep getting a loop back to the customer support page.  I tried a link from this forum and I get a message that it doesn't recognize my order number. Fake Chat assistant says it's connecting me with a 'chat specialist' saying it's a 29 minute wait,then I get cut off with a message 'it was a pleasure to speak with me even though we didn't!!! and loops me back again. The phone numbers 1800-565-857 and 1-888-681-1964 are not connected or incorrect.  It's impossible to talk with a real, live physical person.  Terrible, terrible customer service. PLEASE, PLEASE HELP, I HAVE BEEN ON THIS ISSUE ALL MORNING.

Maybe, share your geo-location. 
Maybe, I can post Norton Official Support phone number - your location, if you want. 

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Re: Cancel and Refund

This is bullshit. The first link is always saturated by a high volume of calls. Second link it is not my problem.

The last one is my case , when you select why you need a refound and press button nothing happen. Button has not CODE!!!!! When viewing the code of page, there is no action!!!!!.

I need a button with cancel option that works of a phone of spain to call. 

STOP OF SCAM PEOPLE - BY LAW YOU NEED TO HAVE A REFUND POLICY THAT WORKS

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Re: Cancel and Refund

Please if you could give a phone to call in spain , will be great. Hope they pickup the phone.

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Re: Cancel and Refund

When I could reach the button to chat with someone, about my problem. Surprise!!! also don't work. That button has not code too. So, all in this company is fake????

Facebook last update 2020, twtitter 2022, instagram yesterday. Hope they don't delete my message. 

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Re: Cancel and Refund

juanmanuel luzuriaga:

Please if you could give a phone to call in spain , will be great. Hope they pickup the phone.

Please review: How To - Contact Norton Official Support 

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Re: Cancel and Refund

juanmanuel luzuriaga:
This is bullshit. The first link is always saturated by a high volume of calls. Second link it is not my problem.
The last one is my case , when you select why you need a refound and press button nothing happen. Button has not CODE!!!!! When viewing the code of page, there is no action!!!!!.
I need a button with cancel option that works of a phone of spain to call. 
STOP OF SCAM PEOPLE - BY LAW YOU NEED TO HAVE A REFUND POLICY THAT WORKS

When I could reach the button to chat with someone, about my problem. Surprise!!! also don't work. That button has not code too. So, all in this company is fake????
Facebook last update 2020, twtitter 2022, instagram yesterday. Hope they don't delete my message. 

Respectfully, fwiw ~

  • from my machine, my location.  posted links work, buttons works, Chat works, twitter/Norton & facebook/Norton works.  
  • verification code is also sent to my Norton account email address.  
  • I am sincerely sorry that my posted help does not help. 

Please review: How To - Contact Norton Official Support 

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Re: Cancel and Refund

@Frustratedoverandover

Please post progress
Thank you

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Re: Cancel and Refund

Nothing has been solved, none of your responses help. You clearly do not listen to the issues and I'm not the only one.
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Re: Cancel and Refund

Frustratedoverandover:
Nothing has been solved, none of your responses help. You clearly do not listen to the issues and I'm not the only one.

bjm_:
Maybe, share your geo-location. 
Maybe, I can post Norton Official Support phone number - your location, if you want. `

posted earlier [here

Are you Australia?  Please try:

Note: from my location: View phone number renders various Australia phone numbers.  Sorry
Please try View phone number from your location.  Thanks

Community recently learned Australian phone number shut down

Note: from my location, from my machine.  I can reach Norton Official Support via Chat/Phone/social media.  
Norton Community is primarily user-to-user product help. 

Frustratedoverandover:

  1. I am trying to cancel and receive a refund for my subscription. 
  2. I keep getting a loop back to the customer support page. 
  3. I tried a link from this forum and I get a message that it doesn't recognize my order number. 

1) I offered every way possible (that I'm aware of) to Cancel and Request Refund [here].
2) I'm able reach Norton Official Support from my location, from my machine.  I offered what I know from my location, from my machine...that works, my side. 
3) Norton Community does not have access to your Norton account, subscription nor payment details.   I do not have access to your Norton account, subscription nor payment details. 
Norton order number typically starts with AP or NP followed by 10 digits.

I hear you.  I hear your frustration. 
I run Norton. I'm not Norton.  
I know Norton documentation runs users around a revolving door.  
I know Norton creates problems for Users for example: [here].
I try to help users, as best I can.  I cannot "fix" Norton.  

Regards w Respect. 
Best wishes for successful Cancellation & Refund Request.

Users may cancel automatic renewal service anytime after setup.   I do.  

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Re: Cancel and Refund

Frustratedoverandover:
Nothing has been solved, none of your responses help. You clearly do not listen to the issues and I'm not the only one.

@Frustratedoverandover
re-posting "the issue"

Frustratedoverandover:
I am trying to cancel and receive a refund for my subscription.  I keep getting a loop back to the customer support page.  I tried a link from this forum and I get a message that it doesn't recognize my order number. Fake Chat assistant says it's connecting me with a 'chat specialist' saying it's a 29 minute wait,then I get cut off with a message 'it was a pleasure to speak with me even though we didn't!!! and loops me back again. The phone numbers 1800-565-857 and 1-888-681-1964 are not connected or incorrect.  It's impossible to talk with a real, live physical person.  Terrible, terrible customer service. PLEASE, PLEASE HELP, I HAVE BEEN ON THIS ISSUE ALL MORNING.

Please share your geo-location/country. 
I'll try to post Norton Official Support phone number - your location, if you want. 

Users may submit Cancellation & Refund Request online. 
Users may message Facebook/Norton, Xtwitter/Norton for cancellation and refund.
Users may generate a Norton Chat session or call Norton support via Norton Official Support website 'support.norton.com'

Norton Community does not have access to your Norton account, subscription nor payment details. 

Norton annual and monthly subscription refunds
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Request a refund for an annual renewal fee
https://support.norton.com/sp/en/us/home/current/solutions/v58152553


Cancellation & Refund Request online 
https://support.norton.com/sp/en/us/home/current/autorenew


Please review: How To - Contact Norton Official Support via chat/phone

Please review: How To - Contact Norton Official Support via social media

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Re: Cancel and Refund

It has solved nothing, you have only resent the links yet again that DO NOT WORK and keep looping back to the same support page. It also doesn't recognise my order number and returns me, yet again, to the pretend support page. I know what it looks like and triple checked I entered it correctly. I just keep repeating myself, going around and around just like the Norton so called support page. I am in Australia if that helps. I am not the only one with issues and customers end up on here because nothing else works!
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Re: Cancel and Refund

Frustratedoverandover:
 I am in Australia if that helps. 

Please advise - Does this phone number work for you?  Yes? No?

 Frustratedoverandover:
It also doesn't recognize my order number

Sorry, Norton Community does not know your order number.  As far as I know.  AP/NP order numbers start with AP or NP and have 10 digits. 

Frustratedoverandover:
It has solved nothing, you have only resent the links yet again that DO NOT WORK and keep looping back to the same support page.

Sorry, from my location...from my machine.  I can reach Norton Official Support via chat/phone/social media. 
I repost the same links with the same information because the posted information within the links works for me...from my location...from my machine.
I can only hope the posted information works for others.  Sorry.  

Norton Community is primarily user-to-user product help. 
Norton Community does not have access to your Norton account, subscriptions, order numbers nor payment details. 

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Re: Cancel and Refund

fwiw ~ just looked up Australia phone number, again

Norton Support Phone Numbers
1800 680 026
Business Hours 24x7, Monday - Sunday
Select your country: Australia


Sorry, if 1800 680 026 does not work...your side.  Please try via chat &or social media.  Sorry.

Please try via social media.  No Bots.  Just send Message.  

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Re: Cancel and Refund

OK I will try the number. Not everyone is on social media, this shouldn't be assumed. Chat only disconnects me, I tried it many times and like I said it loops back. They probably work for you because you're not a customer with an issue.
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Re: Cancel and Refund

Well, from my computer and other computers I use the page with the boton and recive the code for chat and the other button to ask refund. No one works. Also use VPN, because said that was problem of country.

The only solution I think, because money it is not in my bank yet. Was use twitter, instagram and facebook. I started to claim there and after a week, a person respond my claim. Last wendsday she said that in 7 days i will got my money in the bank.

When I get money I will told you.  

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Re: Cancel and Refund

Frustratedoverandover:
OK I will try the number. Not everyone is on social media, this shouldn't be assumed. Chat only disconnects me, I tried it many times and like I said it loops back. They probably work for you because you're not a customer with an issue.

Who assumed? 
I offer Norton Official Support via social media, to all users, with my best wishes for satisfactory resolutions. 
Norton Community hears complaints regarding reaching Norton Official Support - Australia.  Not just you. 

Maybe, localizing link au helps.  
Contact Norton Support - Australia
https://support.norton.com/sp/en/au/home/current/solutions/v71088540 

Request a refund for an annual renewal fee - Australia
https://support.norton.com/sp/en/au/home/current/solutions/v58152553

Cancellation & Refund Request online - Australia
https://support.norton.com/sp/en/au/home/current/autorenew

with my best wishes for satisfactory resolutions.  

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Re: Cancel and Refund

juanmanuel luzuriaga:

Well, from my computer and other computers I use the page with the boton and recive the code for chat and the other button to ask refund. No one works. Also use VPN, because said that was problem of country.

The only solution I think, because money it is not in my bank yet. Was use twitter, instagram and facebook. I started to claim there and after a week, a person respond my claim. Last wendsday she said that in 7 days i will got my money in the bank.

When I get money I will told you.  

Use of VPN or ad blocker browser extensions can interfere with Norton pages loading correctly.

You should not need to change your country location to access Norton pages. Your product and Account are tied to the country you live in.

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Re: Cancel and Refund

Frustratedoverandover:
OK I will try the number. 

@Frustratedoverandover
Please post progress 

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Re: Cancel and Refund

juanmanuel luzuriaga:

The only solution I think, because money it is not in my bank yet. Was use twitter, instagram and facebook. I started to claim there and after a week, a person respond my claim. Last wendsday she said that in 7 days i will got my money in the bank.

When I get money I will told you.  

We're hoping for satisfactory resolution.  

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Re: Cancel and Refund

Yes, I got my refund. After a month going and back from web pages, social media, forum. I could found a way to solve it. That is not the way to do a refund. 

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Re: Cancel and Refund

juanmanuel luzuriaga:

Yes, I got my refund. After a month going and back from web pages, social media, forum. I could found a way to solve it. That is not the way to do a refund. 

So, what way solved it?

Users may submit Cancellation & Refund Request online. 
Users may message Facebook/Norton, Xtwitter/Norton for cancellation and refund.
Users may generate a Norton Chat session or call Norton support via Norton Official Support website 'support.norton.com' 


We'd love your feedback!
How satisfied are you with our products and services?

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Re: Cancel and Refund

The first reply from bjm_ at November 27 1:23AM had the information I needed.

I successfully submitted a Refund Request at https://support.norton.com/sp/en/us/home/current/autorenew

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Re: Cancel and Refund

Christopher R Brink:

The first reply from bjm_ at November 27 1:23AM had the information I needed.
I successfully submitted a Refund Request at https://support.norton.com/sp/en/us/home/current/autorenew

Thanks 

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Re: Cancel and Refund

I appreciate you sharing and how wonderful it worked for you, at least it does for someone! Clearly you didn't experience the 'revolving' door. However, it doesn't work for me and many others. 

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Re: Cancel and Refund

Frustratedoverandover:
OK I will try the number. 

 Did 1800 680 026 work for you?  

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Re: Cancel and Refund

Tried to cancel subscriptions and keep getting a run around, i can never get anybody on a phone and have sent multiple messages. Please cancel asap and refund. order #AP1490294231 $429.94 & AP1500135302 $239.98, I will be contacting my CC company to dispute since I cannot get a response or reach anyone at Norton. Thanks

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Re: Cancel and Refund

Anthony Egert:

Tried to cancel subscriptions and keep getting a run around, i can never get anybody on a phone and have sent multiple messages. Please cancel asap and refund. order #AP1490294231 $429.94 & AP1500135302 $239.98, I will be contacting my CC company to dispute since I cannot get a response or reach anyone at Norton. Thanks

Sorry, I've no notion why you're not able to reach Norton Official Support. 
I talked to Norton Official Support via social media Xtwitter, yesterday.  

Please allow all Norton pages content in order to provide the best experience possible.

  • Please turn ad/content-blocker & VPN off.  
  • Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
  • Please allow all Norton pages content that may be blocked by browser extension &or built-in browser function. 
  • Please whitelist-allow 'support.norton.com', 'my.norton.com', 'login.norton.com', 'buy.norton.com', 'renew.norton.com'

Users may submit Cancellation & Refund Request online. 
Users may message Facebook/Norton, Xtwitter/Norton for cancellation and refund.
Users may generate a Norton Chat session or call Norton support via Norton Official Support website 'support.norton.com'

Norton Community does not have access to your Norton account, subscription nor payment details. 

Norton annual and monthly subscription refunds
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Request a refund for an annual renewal fee
https://support.norton.com/sp/en/us/home/current/solutions/v58152553


Cancellation & Refund Request online 
https://support.norton.com/sp/en/us/home/current/autorenew


Please review: How To - Contact Norton Official Support via chat/phone

Please review: How To - Contact Norton Official Support via social media

Remerciements0

Re: Cancel and Refund

Anthony Egert:
Tried to cancel subscriptions and keep getting a run around, i can never get anybody on a phone and have sent multiple messages.

Sorry, I've no notion why you're not able to cancel recurring subscription service. 
I cancelled recurring subscription service & deleted billing information, December.  


Do you want to stop/cancel recurring subscription service & delete billing information?
Users may stop/cancel recurring subscription service & delete billing information anytime.

Are you ~30 days from term expiry? 
Users report that ~30 days before subscription term expiry date. 
They're not able/allowed to change recurring subscription service status.  

Please allow all Norton pages content in order to provide the best experience possible.

  • Please turn ad/content-blocker & VPN off.  
  • Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
  • Please allow all Norton pages content that may be blocked by browser extension &or built-in browser function. 
  • Please whitelist-allow 'support.norton.com', 'my.norton.com', 'login.norton.com', 'buy.norton.com', 'renew.norton.com'

=> Please review your Norton account to manage licenses/subscriptions
https://my.norton.com/extspa/account/subscriptions

Manage Renewal 

Manage Renewal =>

Next =>Next =>

Next =>

View My Subscriptions =>


=> Please review your Norton account billing information
https://my.norton.com/extspa/account/billinginfo


Please review: How To - Contact Norton Official Support via chat/phone

Please review: How To - Contact Norton Official Support via social media

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Re: Cancel and Refund

Me too, over a few days, all my messages to "contact us" received no replies. Chat assistant assigned me many times to chat specialists but the chat box just disappeared even before the waiting time was over. My attempts therefore to cancel my automatically renewed subscription failed repeatedly. There is supposed to be an easy "Cancel" link for subscription in my Norton account but it is absent now.

It feels like Norton is not helping at all to let me cancel. I am upset with this poor aftersales service.

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Re: Cancel and Refund

I managed to unsubscribe just now by clicking" manage your licences", but there is no offer of refund which should have been automatically given as my renewed (automatically) subscription was well within the 60 days activity from the date of payment. This is frustrating; can anyone help?

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Re: Cancel and Refund

btcalvin:

[...] but there is no offer of refund which should have been automatically given as my renewed (automatically) subscription was well within the 60 days activity from the date of payment. This is frustrating; can anyone help?

Please allow all Norton pages content in order to provide the best experience possible.

  • Please turn ad/content-blocker & VPN off.  
  • Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
  • Please allow all Norton pages content that may be blocked by browser extension &or built-in browser function. 
  • Please whitelist-allow 'support.norton.com', 'my.norton.com', 'login.norton.com', 'buy.norton.com', 'renew.norton.com'

Users may submit Cancellation & Refund Request online. 
Users may message Facebook/Norton, Xtwitter/Norton for cancellation and refund.
Users may generate a Norton Chat session or call Norton support via Norton Official Support website 'support.norton.com'

Norton Community does not have access to your Norton account, subscription nor payment details. 

Norton annual and monthly subscription refunds
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Request a refund for an annual renewal fee
https://support.norton.com/sp/en/us/home/current/solutions/v58152553


Cancellation & Refund Request online 
https://support.norton.com/sp/en/us/home/current/autorenew


Please review: How To - Contact Norton Official Support via chat/phone

Please review: How To - Contact Norton Official Support via social media

Remerciements0

Re: Cancel and Refund

btcalvin:

[...] My attempts therefore to cancel my automatically renewed subscription failed repeatedly. There is supposed to be an easy "Cancel" link for subscription in my Norton account but it is absent now.

Do you want to stop/cancel recurring subscription service & delete billing information?
Users may stop/cancel recurring subscription service & delete billing information anytime.

Are you ~30 days from term expiry? 
Users report that ~30 days before subscription term expiry date. 
Users are not able/allowed to change recurring subscription service status.  

Please allow all Norton pages content in order to provide the best experience possible.

  • Please turn ad/content-blocker & VPN off.  
  • Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
  • Please allow all Norton pages content that may be blocked by browser extension &or built-in browser function. 
  • Please whitelist-allow 'support.norton.com', 'my.norton.com', 'login.norton.com', 'buy.norton.com', 'renew.norton.com'

=> Please review your Norton account to manage licenses/subscriptions
https://my.norton.com/extspa/account/subscriptions

Manage Renewal 

Manage Renewal =>

Next =>Next =>

Next =>

View My Subscriptions =>


=> Please review your Norton account billing information
https://my.norton.com/extspa/account/billinginfo


Please review: How To - Contact Norton Official Support via chat/phone

Please review: How To - Contact Norton Official Support via social media