I have Norton™ 360 with LifeLock™ Ultimate Plus.
I have a support case that has been open since March of 2023 that has been transferred to Level 3. When I have been able to contact support, I get Level 1 and they cannot help me. They tell me that Level 3 will call but they do not. This has happened repeatedly, and I am very frustrated.
Today, I cannot even get transferred to an agent when I call support. I enter my open case number and the system hangs up on me.
How do I get hold of a supervisor that can help me get this case resolved?