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Identity Safe list no longer scrolls

FOr some reason version 2011 no longer allows me to scroll through my identity safe lists using my middle mouse wheel. My old version 2010 did! I have a lot of logins so having to press those cheesy black up and down arrows takes too much time. Why did you remove this 'feature'.

So just to clarify:

When I click on "Identity Safe" icon and my list of logins appear, I can no longer scroll that list using a mousewheel like v2010.

Why?? Please bring it back in a future update, unless I'm doing something wrong and someone can tell me how to get it to work again.

Réponses

Remerciements0

Re: Identity Safe list no longer scrolls

Hello geewcee

Welcome to the Norton Community Forum

Since you have installed a new program, have you checked your mouse driver and properties to make sure nothing has changed with that? What version of NIS 2011 are you running?

Happy Holidays.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.8.65 Core Firmware 288 Chrome latest version.
Remerciements0

Re: Identity Safe list no longer scrolls

Hi geewcee,

Welcome to the Norton Community.

What version of Windows do you have and is it 32 or 64 bit?

Did you run live update and reboot after upgrading to NIS 2011?

You are referring to the ID safe icon in the browser's Norton toolbar, is this correct? I have noted that this does not scroll using the mousewheel as well. I had not really used it that way with NIS 2010 so I don't even recall if I could do this with 2010. From Settings > Web Settings > Identity Safe > Manage Logins, the mousewheel works to scroll through the list.

Curious, do you have NIS ID safe set to automatically input your login information when you navigate to a website in which you have an account? Or do you do this by hand or what? Just curious because I rarely found it necessary to scroll through the list manually since the auto-fill has always worked so well.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Remerciements0

Re: Identity Safe list no longer scrolls

Allen,

I can't try this since I don't ue trhe Identity Safe but I've encountered some situations where the mouse wheel scroll only worked if you held the pointer over the vertical scroll bar and not if you held it over the text ....

Hugh
Remerciements0

Re: Identity Safe list no longer scrolls

Hi Hugh,

Actually on the browser ID safe toolbar, there is no vertical scroll bar no matter how many logins are stored. In the NIS web settings page, there is a vertical scrollbar as you would expect to see.

All you get on the toolbar is a little up and down arrow key which you have to keep clicking repeatedly. The list does not scroll even if you hover the mouse directly over the arrow key. Sometimes you can get it to keep scrolling if you place the mouse in just the right spot (not even directly over the arrow key!) but it only scrolls a few lines and then you have to keep moving the mouse to get it to scroll again.

I can see it is very cumbersome and not user friendly. My main question is whether the OP uses auto-fill or chooses to manually select a login from the list.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Remerciements0

Re: Identity Safe list no longer scrolls

Thanks for explaining ....

Hugh
Remerciements0

Re: Identity Safe list no longer scrolls

Hi Ho geewcee


geewcee wrote:

Please bring it back in a future update...

Norton Product Ideas

Welcome to the Community


Remerciements0

Re: Identity Safe list no longer scrolls


bjm_ wrote:

Hi Ho geewcee


geewcee wrote:

Please bring it back in a future update...

Norton Product Ideas

Welcome to the Community



Hi bjm,

If this scroll was available in NIS 2010 and now it is not working in 2011 I would be inclined to think it is a bug as I don't think Symantec would have removed something this basic on purpose.

I can't personally attest to whether it worked in 2010 since I very rarely need to "scroll" through my list of logins.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Remerciements0

Re: Identity Safe list no longer scrolls

Hi AllenM

re > 

If this scroll was available in NIS 2010 and now it is not working in 2011 I would be inclined to think it is a bug as I don't think Symantec would have removed something this basic on purpose. 

Well, as I slept since my 2011 install...to the best of my feeble recollection.  Upon 2011 install. I do recall thinking this drop down long list thingy is new.  I recall thinking Norton has made some changes to Identity Safe w 2011.  I recall thinking I don't like this drop down long list thingy.  I naively accepted the changes as a design update, not bug.  May be a bug.  If a bug.  Seems odd that it took this long to be reported.  Granted, I did accept 2011 Identity Safe as is.  I have a slew of Logins.  So, my list spans two drop downs.  I just clic till I get the one I want.  If this is a bug.  Where is the scroll bar.  I'm thinking design change.  Hope, I'm wrong.  Scrolling would be easier.   I can not stipulate that 2010 scrolled (I slept since 2010).  I will assertively suggest that 2011 IdenSafe is definitely different.  I am happy and grateful that IdentSafe is part of NIS.  The one bug I had w IdentSafe 2010 (reported to Symantec) is fixed w 2011. 

I can't personally attest to whether it worked in 2010 since I very rarely need to "scroll" through my list of logins

Remerciements0

Re: Identity Safe list no longer scrolls

Hi bjm_

I'll tell you what..... Ssh....don't tell anyone! I'll report it as a bug and if they come back and say it is not then we can add to Norton Ideas.

Seriously though, I would consider this pretty basic functionality. That little arrow thingy is just too cumbersome.

Best wishes my friend.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Remerciements0

Re: Identity Safe list no longer scrolls


AllenM wrote:

Hi bjm_

I'll tell you what..... Ssh....don't tell anyone! I'll report it as a bug and if they come back and say it is not then we can add to Norton Ideas.  Sounds like a plan.  Mums the word.  Loose lips sinks ships.

Seriously though, I would consider this pretty basic functionality. That little arrow thingy is just too cumbersome.

Your preaching to the choir.  Let em' fix it.  If we all say it's a bug....they'll never know. 

Best wishes my friend.

Allen


Remerciements0

Re: Identity Safe list no longer scrolls

Well, there's only one way to confirm this.

I'll re-image and install NIS 2010.

Back in a bit!

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Remerciements0

Re: Identity Safe list no longer scrolls

Hi Phil,

Thanks. I've been reimaging so much over the last two weekends on my test laptop I was a bit reluctant to do it again so soon.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Remerciements0

Re: Identity Safe list no longer scrolls

No argument there!

It's my turn!

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Remerciements3 Stats

Re: Identity Safe list no longer scrolls

After re-imaging and reverting back to NIS 2010, I can confirm geewcee’s recollection.

In NIS 2010, I am able to scroll through the drop down list of ID Safe Logins with the mouse wheel.  There is also a vertical slider on the right side of the drop down login list.

It seems more convenient than the current top / bottom arrows in NIS 2011.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Remerciements1 Stats

Re: Identity Safe list no longer scrolls

HI Phil,

Thanks, I thought this would be the result. Plus it is pretty standard to have both a vertical scroll bar and be able to use a mouse wheel to scroll.

Let's report it shall we?

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Remerciements1 Stats

Re: Identity Safe list no longer scrolls


AllenM wrote:

Let's report it shall we?


It's probably best to suggest it in the Norton Product Ideas board as opposed to reporting it as a bug....

Spoiler (Highlight to read)

In 360v5 Beta, the login list is configured the same as NIS 2011.

In 360v5 Beta, the login list is configured the same as NIS 2011.
"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Remerciements0

Re: Identity Safe list no longer scrolls

Hi guys, I didnt expect this many replies so soon!

Ok so I use my Identity safe toolbar as a shortcut to my favourites, hence why I have so many. I use a 30 inch monitor at 2560x1600 res and still need to scroll through my ID toolbar list for a site I want.

It definately does scroll with the mouse wheel in 2010 as I have another machine next to me with it still on.

So I guess if it isnt part of 2011 (although lord knows why they got rid of the function) then it needs to be a feature request. Do I need to re-post in there?

Remerciements1 Stats

Re: Identity Safe list no longer scrolls


geewcee wrote:
Do I need to re-post in there?

That would be the best idea.  And, good catch!

I certainly missed that during beta testing.

Thanks!

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Remerciements2 Stats

Re: Identity Safe list no longer scrolls

Hi Folks,

The link to the Norton Idea post suggesting that the standard scroll bar be put back is at the following.

http://community.norton.com/t5/Norton-Product-Ideas/Identitiy-safe-list-to-scroll-with-middle-mouse-wheel/idc-p/349328#M1323

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Remerciements0

Re: Identity Safe list no longer scrolls

@ Topic

Please see this Topic and these messages here and here.

If this helps please post back.

Thank you

bjm_

Remerciements0

Re: Identity Safe list no longer scrolls

No, and those posts have nothing to do with my problem. I dont want to scroll with those black arrows. My point is 2010 didnt even have the arrows, you scrolled using your MIDDLE mouse button!

Therefore I'd like to be able to do that within 2011 please.

Remerciements0

Re: Identity Safe list no longer scrolls

Hi geewcee,

Bjm was only suggesting a possible workaround to at least be able to scroll in some fashion even if it is not ideal.

I agree with you that the vertical scrollbar should be put back and the ability to scroll with the mousewheel.

Did you check out my previous post here?

I would highly recommend that you add your voice of support to the suggestion of putting things back the way it was in 2010 with the scrollbar, etc.

The more users who voice their support of that suggestion, the more likely Symantec will add it back.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Remerciements0

Re: Identity Safe list no longer scrolls


geewcee wrote:

No, and those posts have nothing to do with my problem. I dont want to scroll with those black arrows. My point is 2010 didnt even have the arrows, you scrolled using your MIDDLE mouse button!

Therefore I'd like to be able to do that within 2011 please.


Hello geewcee

Thank you for your continued dialog and interest.

I agree with you and support your point that 2011 should be as 2010 with full functional scroll.

Respectfully, if your up/down arrows were problematic / sticky.   I simply tried to offer a possible work around until issue is resolved to your satisfaction.

In no way, was my intent to dismiss or minimize your Topic.

Thank you

Regards

bjm_

Remerciements0

Re: Identity Safe list no longer scrolls

bjm, sorry if my post seemed to come across badly, thats the problem with the internet - people cant always tell in what tone you wrote a post. I know you are only trying to help and it is much appreciated.

Allen, I alread started a thread here about it, I think its in the right place if not let me know please.

Remerciements0

Re: Identity Safe list no longer scrolls


geewcee wrote:

Allen, I alread started a thread here about it, I think its in the right place if not let me know please.


Hi geewcee,

Yes that is the correct place and is where I suggsted you adding your voice of support but LOL you are the one who started the topic in the first place.

I try to refer people to Norton suggestions like this if they are affected by a problem which the suggestion would address and in this case I recommended that you the thread starter in the first place add your voice of support.

Silly me! Does that make sense?

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32

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