I'm a new user of Norton Online Backup and have a couple of questions.
I've done a couple of small backups to gain an understanding of the operation and have verified that I can retrieve my files. Now I've started a major backup of 15GB and accept that the time to complete may be days given the modest upload speeds of 0.9 Mbps. My question pertains to the percent (%) indicators on the backup home page. After running for 20 hours it indicated 48% and now it seems to have changed to 12% transferring. I don't recall if the 48% had been labeled "transferring" or something else. The backup had not been cancelled and in fact the "log" indicates that the backup I started is still in progress. Are there different "stages" of the backup process, each with it's own %(percent) indicator? I'd appreciate some clarification.
Next question: When I purchased this backup package for 25GB of storage I was unable to download the software. An online Norton tech had me download the 30 day trial version and then convert to the paid version with my key. My account now indicates that I have 30GB of storage. Will this revert to 25GB after 30days have expired?