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I Cannot download Norton 360
I'm using a desktop that runs WIN7. When I started it back up I was getting a Norton 8504, 100 error. The solution was to download and run Norton Power Eraser. If that didn't work, I was to download and run Norton Removal Tool. I downloaded and ran Norton Power Eraser which did a root scan and found an executable on my desktop that was the problem and then removed and sent it to Norton. Since the bad file was found I didn't have to run the Norton Removal Tool.
When I then restarted my PC I got a Norton 8506, 421 error. This time the solution was to run the Norton Removal Tool - which I did. All my Norton apps were removed and upon startup was supposed to tell me instruction on how to re-install Norton 360.
Nothing happened after I restarted. I went to the Symantec website and was not able to re-download 360 because all of the available downloads had been used up! Of course, this is an insane situation... ..Norton tells me to remove my software but won't let me download a replacement because I supposedly used up all my available downloads. It seems that the Removal Tool never communicated with the server to update my situation.
Of course, if I want to speak with someone it'll cost me about $100. Therefore, am turning to the Community.
By the way, "Yes" I purchased 360 with 3 uses. 1 - on my #1 son's laptop, 1 - on my desktop, now removed, and 1 - on my #2 son's laptop which he removed! Shouldn't I have at least 1 download available since 360 was removed from #2 son's laptop?
So here I sit with no protection. Until I hear back from the Community, I'll use maleware-bytes and/or the free one from MicroSoft (I forget its name)