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Can't access vault from new phone

I installed identity safe on my new phone, and it will not open my vault and is asking me to create a new vault. >>>>> APK Info >>>>> Package Name: com.symantec.mobile.idsafe Version Code: 883 Version Name: 5.0.0 Files Path: ...
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Envoyé le:
2017-10-30 | 10:46
Commentaires:
9
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All Login accounts come up as black screen's

Just recently my login's come up as black screen's through my identity safe on my LG 5 android I need a solution. ...
Forum Thread
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Envoyé le:
2017-09-20 | 09:10
Commentaires:
3
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0
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Norton Identity Safe for Android Crashes

Hello. I am using Norton Identity Safe on a Samsung Galaxy S8. All the software is completely up to date: Android = 7.0 Samsung Experience = 8.1 Identity Safe = 3.8.0.805 Every time I go into "My Vault" and select "Logins" the app cras ...
Forum Thread
Envoyé le:
2017-08-15 | 23:12
Commentaires:
4
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0
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NIS service disabled regularly

NIS 5 on Xiaomi MI6 and Android 7.1.1. Accessibility service gets disabled at least daily, trigger unclear. Disabled power mgmt for Identity Safe, didn't help. I need a solution. ...
Forum Thread
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Envoyé le:
2018-01-21 | 11:20
Commentaires:
3
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0
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0

Norton Identity Safe directed to create a cloud based vault.

I have a Samsung. Norton changed my software and I am being directed to create a cloud based vault. Support says I will lose my stand alone vault. Does anyone know how to roll back my phone app? I need a solution. ...
Forum Thread
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Envoyé le:
2018-01-09 | 06:05
Commentaires:
1
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0
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Problem with Norton Vault on LG G6 phone

I have been using Norton Identity Safe (Norton Vault) on my PC for quite some time.  I like it and want to install it on my new LG G6 smartphone. I have made several attempts and after installation, I am always missing the APP MENU button that should be a ...
Forum Thread
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Envoyé le:
2017-12-28 | 15:56
Commentaires:
3
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0
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0
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Norton Identity Safe (Android app) Vault won't Sync

Hello, for the past 24 hours (at least), I have been unable to Sync my Android phone's Norton Identity Safe Vault.  I have tried Syncing via both wi-fi and 4G LTE wireless, as well as signing out of my Norton account completely (to completely exit th ...
Forum Thread
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Envoyé le:
2017-02-24 | 11:52
Commentaires:
12
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0
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Identity Safe for Android- log-in via account?

Hi there, I used to be able to log into the Identity Safe (IS) on my Android phone with my IS password. For the past few months I always have to go through my Norton account, which is a bit of a nuisance and also means an additional security risk, as I ha ...
Forum Thread
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Envoyé le:
2017-10-09 | 03:59
Commentaires:
1
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0
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0

Android ID Safe ignores some apps

I have the Norton Identity Safe 5.0.0.883 on my Android phone, and it doesn't seem to recognize some apps. For example, I have the Bank of America app; when I get to the sign-in screen, the radio-head icon appears and I can fetch my password. I also ...
Forum Thread
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Envoyé le:
2017-10-08 | 11:08
Commentaires:
3
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0
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0

Norton Identity Safe for Android phone

First time user,hope I'm doing this right.Here goes,I can get into and use my vault on my computer (win 10)but would also like to use the vault to open sites on my Samsung J 3 cell phone. hoping I can get some help thanks [Admin Edit: Post Subject li ...
Forum Thread
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2017-01-02 | 14:34
Commentaires:
1
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0
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0
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TouchWiz Home or TouchWiz Easy Home

Can anybody tell me why when I open Identity Safe and try and close it I get a prompt to "Select a home app", which is either TouchWiz Home or TouchWiz Easy Home?  I never needed this before and I don't want it now. ID Safe is living danger ...
Forum Thread
Auteur:
Krusty13 Guru
Envoyé le:
2016-07-11 | 17:44
Commentaires:
14
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0
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0
Résolu

Norton ID Safe Password 3.6 Always Stops Working

Since the recent upgrade to version 3.6, the app terminates after the vault password is entered and before any product features can be used. I can only access the vault once or twice after uninstalling and re-installing or by going into Manage Application ...
Forum Thread
Auteur:
Envoyé le:
2016-05-15 | 16:30
Commentaires:
17
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0
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0

Cannot Login into Norton Identity Safe online vault

We are facing an intermittent server issue causing Norton Identity Safe online vault login issues reported in forum  thread1,  thread2,  thread3. Sorry for the inconvenience caused. We are working on priority to fix it at the earliest. We will update the ...
Forum Thread
Auteur:
Sunil_GA Admin
Envoyé le:
2017-02-24 | 08:39
Remerciements:
1
Moi aussi:
3

Identity Safe not loading on Android with PIN

Greetings, all.  I have installed Identity Safe on an Android Galaxy Tab and set up a PIN. I can log into the ID Safe with password, but when I enter the PIN a "Loading" message comes up, and the little wheel just keeps spinning.  Any ideas? I n ...
Forum Thread
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Envoyé le:
2017-03-24 | 14:59
Commentaires:
2
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0
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0

What do I do if I do not have an internet connection with WiFi protection

I need a solution. ...
Forum Thread
Auteur:
Envoyé le:
2017-03-02 | 03:58
Commentaires:
2
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0
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0

Norton Identity Safe Login problems on smartphone Android 7

Since yesterday after updating my smartphone to Android 7.0 I cannot log into my Norton Identity Safe app. I am asked to first log into my Norton-Account, but that is impossible. I get a message "Session expired...", each time I try. Unfortunate ...
Forum Thread
Auteur:
Envoyé le:
2017-02-25 | 03:27
Commentaires:
14
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0
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Norton Identity Safe not Syncing

Running Norton Premier on my laptop, Norton Identity Safe on my Samsung Galaxy Tab S tablet and Samsung Galaxy S4 phone.  Consistently getting the following error message on my tablet and phone "Sync failed.  Please try again later by clicking the sy ...
Forum Thread
Auteur:
Envoyé le:
2017-02-15 | 14:31
Commentaires:
40
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0
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1

Norton Identity Safe Password 3.7.3 for Android

Hi Everyone, We are glad to announce that we have completed testing our latest inline releases of  Norton Identity Safe Password 3.7.3.791   and we have released the patches for our Android customers. Please see  Norton Identity Safe Password 3.7.3 for An ...
Forum Thread
Auteur:
Sunil_GA Admin
Envoyé le:
2016-12-16 | 01:28
Remerciements:
0
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0

I forgot it...

I forgot the password to my Norton Identity Safe account, I have the password to my regular account but I do not have the identity safe password. I know there isn't really a password reset, so is it possible to just wipe my Norton identity safe saves ...
Forum Thread
Auteur:
Envoyé le:
2017-01-12 | 17:18
Commentaires:
1
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0
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0

Identity Safe autolock

I have auto lock set to Indefinitely, but I periodically need to log in. I am on a Nexus 6P, Android 7.1.1. I need a solution. ...
Forum Thread
Auteur:
Envoyé le:
2016-12-19 | 17:31
Commentaires:
1
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0
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0

Norton Clean is not showing my apps in junk files unable to exclude them from clean

Norton Clean for android Apps should show up under "view junk files", there are no apps listed once I checked them. I want to unchecked an app so it will be excluded from clean. I need a solution. ...
Forum Thread
Auteur:
Envoyé le:
2016-12-15 | 23:37
Commentaires:
1
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0
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0

Norton Identity Safe Password 3.7.2 for Android

Hi Everyone, We are glad to announce that we have completed testing our latest inline releases of  Norton Identity Safe Password 3.7.2.784  and we have released the patches for our Android customers. Please see   Norton Identity Safe Password 3.7.2 for An ...
Forum Thread
Auteur:
Sunil_GA Admin
Envoyé le:
2016-11-10 | 03:39
Remerciements:
0
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0

Norton Identity Safe Password 3.7.1 for Android

Hi everyone, We are glad to announce that we have completed testing our latest inline releases of  Norton Identity Safe Password 3.7.1.777  and we have released the patches for our Android customers. Please see  Norton Identity Safe Password 3.7.1 for And ...
Forum Thread
Auteur:
Mohan_G Employee
Envoyé le:
2016-08-19 | 14:06
Remerciements:
1
Moi aussi:
0

ID Safe interferes with Dropbox PopUp Menu

Identity Safe for Android Version 3.7.1.777 interferes with the popup menus in my Dropbox for Android app when the autofill function is enabled in the Android Accessibility options screen. This setting is to allow ID Safe to autofill logins for Android ap ...
Forum Thread
Auteur:
Envoyé le:
2016-09-26 | 15:41
Commentaires:
8
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0
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0

Norton Identity Safe password 3.6 for Android

[Updated on May 31, 2016]-  Norton Identity Safe password  3.6.1.748  inline update was released to fix bug causing crash on opening the App. Hi Everyone, We are glad to announce that we have completed testing our latest inline releases of  Norton Identit ...
Forum Thread
Auteur:
Sunil_GA Admin
Envoyé le:
2016-05-05 | 12:59
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0
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0

ID safe crashes on Android

Am using ID safe on android for a long time but for last 1 month its getting crashed after login. To resolve same have tried to log out completely and then login on it and then on vault but the only way to make it work is to uninstall and install it again ...
Forum Thread
Auteur:
Envoyé le:
2016-05-27 | 18:42
Commentaires:
5
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0
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0

App Not Updating

I use the Norton Identity Safe App and it is now not updating.  I noticed I have two of the safe log in so I am trying to delete one and you hit delete and confirm and it doesn't disappear.  Same thing happens when trying to create a log in I've ...
Forum Thread
Auteur:
Envoyé le:
2016-05-10 | 17:20
Commentaires:
2
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0
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0

Login Issue with Discover app v. 7.2.0

Discover App v. 7.2.0 has tabs for bank and card. NIS will properly provide credentials for the bank tab but not the card tab. I do have both logins in my vault. I am using NIS v. 3.5.1.677. I need a solution. 1 461 328 620 ...
Forum Thread
Auteur:
Envoyé le:
2016-04-22 | 05:17
Commentaires:
2
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0
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0

Print browser page from within Identity Safe

As the main reason I use Identity Safe is to pay bills / shop online it would be very handy if I could print things like receipts directly from within the browser. Not keen on letting screen capture software near ID Safe. Just a suggestion to make life th ...
Forum Thread
Auteur:
Envoyé le:
2016-04-19 | 09:20
Commentaires:
7
Remerciements:
0
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0

Norton Identity Safe 3.5.1.677 for Android

Hi Everyone, We are glad to announce that we have completed testing our latest inline releases of  Norton Identity Safe v3.5.1.677  for Android with added new features and bug fixes. Please see  Norton Identity Safe 3.5.1.677 for Android  Product Update A ...
Forum Thread
Auteur:
Sunil_GA Admin
Envoyé le:
2016-02-29 | 11:50
Remerciements:
0
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0