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拍手2 Stats

Norton License Expired??

My NMS license was purchased on 2/12/12 and runs until 2/11/13.  The product has worked fine until this morning.  When I open it, the "Web Anti-Theft status" screen indicates "Norton Security license expired".  When I click on the message, the regular NMS screen is displayed listing Anti-Theft, Anti-Malware, Call & SMS Blocking and Web Protection.  The Subscription status bar at the bottom indicates 348 Days Left.  I also kept getting notifications that Norton Anti-Theft has been disabled.

Anyone know what can be done to correct this?

返信

拍手0

Re: Norton License Expired??

My NMS license was purchased on 2/12/12 and runs until 2/11/13.  The product has worked fine until this morning.  When I open it, the "Web Anti-Theft status" screen indicates "Norton Security license expired".  When I click on the message, the regular NMS screen is displayed listing Anti-Theft, Anti-Malware, Call & SMS Blocking and Web Protection.  The Subscription status bar at the bottom indicates 348 Days Left.  I also kept getting notifications that Norton Anti-Theft has been disabled.

Anyone know what can be done to correct this?

拍手0

Re: Norton License Expired??

I have been having the same problem since February 21, 2012.  I go to Norton support, they correct it only for it to happen again a few days later, it's very frustrating.  Support keeps saying it is a server issue and they are working on a fix to correct it.  Hope that fix comes out pretty soon as I'm getting to the point of canceling, getting my money back and switching to MacAfee or some other internet/virus package.  If anyone out there knows when the "fix" comes out, it would make me happy to stay with Norton.  

拍手0

Re: Norton License Expired??

Yesterday this also happen to me. I purchased NMS on 11/27/2011. Now it states that the License has Expired. On my phone it says I have 271 Days Left. I have been with Norton Products for decades and all my computers have always been protected my Norton Security. I have never had any problems such as this. Previous the NMS app had a rough start. Lets get it together Symantec... I feel like my phone is not protected at this point. You have the opportunity to launch to a mobile platform in it ever growing population, but trust in your product is a must and so far it just is not looking good. BTW, NMS show up in my Management Control Panel just fine, but list my cell phone as offline to which it is not. The Product Key is also there showing my paid app. Please fix so that my phone is protected.

拍手2 Stats

Re: Norton License Expired??

To those experiencing this issue, could you provide what device this is on? Please provide the following:
Make
Model
Version of Android
Whether or not you updated the version of android when you started to see this.

Once we have this information we will have the team take a look into this to see what is causing this. For those that have contacted support, if you could send me your case number via private message would be beneficial as well. Please do not post the case number publicly. Thank you.
拍手0

Re: Norton License Expired??

I just bought Norton Mobile Security just this past Monday (2/27).  It was working fine until this morning (3/1).  I got the same error for my Norton Anti-Theft.  It got disabled because it thinks my Norton Security license expired.  When I look at Norton Security, it says there are 363 days left.

I have the HTC G2 and it is running on android version 2.3.4. 

拍手0

Re: Norton License Expired??

We are having the development team looking in to this issue and have found one possibly of the root cause that they are working on fixing. If you could please provide us with the information Erik requested as well as where you purchased the product, it would help us try to track down this issue even more.

Jon Symantec Corporation
拍手0

Re: Norton License Expired??

I have a Motorola Droid X2 running Android version 2.3.4 ( I believe this is the latest version).  I purchased NMS via the Android Market. 

Because of the annoying notifications about NMS being disable, I have uninstalled it.  How can I re-dounded without having to pay again? (I have my license number/activation key)

拍手0

Re: Norton License Expired??

拍手0

Re: Norton License Expired??

I'm having the same issue. My phone is a droid razr with the lastest OS, and I bought the app from Norton's site. It started having this problem just tghis week, and I upgraded my OS weeks ago.

Thanks.

John

拍手0

Re: Norton License Expired??

-----------------------------------------------------------------------------------------------------------------------------------------------------------------

DLyle wrote-

I have a Motorola Droid X2 running Android version 2.3.4 ( I believe this is the latest version).  I purchased NMS via the Android Market. 

Because of the annoying notifications about NMS being disable, I have uninstalled it.  How can I re-dounded without having to pay again? (I have my license number/activation key)

------------------------------------------------------------------------------------------------------------------------------------------------------------------

Hi DLyle

You could contact the staff at Norton Support Live Chat which is a free service

via the internet, just click on the link below-

www.norton.com/chat

Follow the steps and fill in the required info and then select Live Chat.

Explain your issue and they will be able to resolve the problem for you and

once again have you protected with the full version of NMS.

Make sure you have the Google Market receipt which you would have received

in a email when you purchased the NMS upgrade form the Android Market as the

support staff will need those details.

Cheers.

拍手0

Re: Norton License Expired??

I have a Motorola Droid X2 with Android version 2.3.4.   The problem started on March 1 and the operating system has not been updated recently.

The message says Web Anti-theft license expired.  If I click on the message it says "No License found.  Norton Anti-Theft is a FREE additional feature for Norton Security Standard Edition."  I purchased Norton Anti-Theft from the Symantec Store on December 20, 2011.  I have 293 days remaining on my subscription.  I do not have Norton Security for my phone. 

I also have Norton Anti-Theft on my Asus Transformer Prime tablet and when I select it, it says "Unfortunately, Norton Anti-Theft has stopped."  I do have Norton Tablet Security and the Anti-Theft status in there says Connected.  The tablet operating system is Android 4.0.3.

We also have Norton Anti-Theft on my husband's phone and it is also disabled.  It says "Web Anti-theft license expired".  He has a Motorola Droid X with Android version 2.3.4.

拍手1 Stats

Re: Norton License Expired??

Thanks for the update everyone.  

@dtd,

On all three devices, did you install Norton AntiTheft (NAT) around the same time?  I'm going to assume that it was installed at different times since the Asus Tablet is more recent.  On your Droid X2, do you only have NAT installed?  On the Asus Transformer, did you install NAT first or did you install NTS first?  On your husband's Droid X does he only have NAT installed as well?  One last question, is the same Noton Account used for all three devices?  

@DLyle,

Contacting support is probably your best bet here.  I'd follow the instructions that smithy has provided.  

@jdolson89,

Do you have NMS as well as NAT on your Droid Razr?  If yes, was NAT installed first or NMS?  Did you purchase NAT from our website or did you install the add-on after already purchasing NMS?

@virg24,

Did you install NMS first or the NAT plugin?  

@pmilo1, @ttcwalk5, 

Could you provide details from my other question?  This will help in better understanding how each of you have gotten to the state that you are in.  

@Everyone,

Thank you for your patience while we work through this.  

拍手0

Re: Norton License Expired??

This yesterday.

SMS is fine. Web says license expired.

Samaung Galaxy S II Skyrocket - SGH-1727

Android ver. 2.3.5

B1

拍手0

Re: Norton License Expired??

Reply for Erik:

On all three devices, did you install Norton AntiTheft (NAT) around the same time?  I'm going to assume that it was installed at different times since the Asus Tablet is more recent.  The two phones were installed around the same time, probably the same day I purchased the license.  The software on the tablet was not installed until the first week of February.

On your Droid X2, do you only have NAT installed?  Yes

On the Asus Transformer, did you install NAT first or did you install NTS first?  NTS was first

On your husband's Droid X does he only have NAT installed as well?  Only NAT is installed

One last question, is the same Norton Account used for all three devices?  Yes

拍手0

Re: Norton License Expired??

The same happened to me this week after having the add-on for a month or so.  I had no recent changes to the phone, and then the error message about an expired license popped up, even though my subscription had >350 days remaining.  

The answer?  Spend a long time in a chat with Norton.  The solution eventually turned out to be several steps:  uninstall NAT and also NMS.  I then downloaded NMS and then the add-on NAT, and I then obtained a new license key from tech support during the chat.  I then was able to set up the anti-theft features.  For now, this has solved it, and I hope that the problem doesn't recur.  

拍手0

Re: Norton License Expired??

@jdolson89,

Do you have NMS as well as NAT on your Droid Razr? 

Yes

If yes, was NAT installed first or NMS? 

Yes

Did you purchase NAT from our website or did you install the add-on after already purchasing NMS?

Purchased from your website

I unistalled Anti-Theft, and reinstalled it. When I attempt to sign in to register it, I get a message saying my Norton security license is registered to a different Norton account. I only have one Norton account.

From reading the post, this problem doesn't sound like a phone/OS/when did you download/ issue. It sounds like a problem on Norton's end.

John

拍手0

Re: Norton License Expired??

I just noticed the same problem on my wife's smartphone

Make: HTC
Model: Rhyme
Version of Android: 2.3.5
Whether or not you updated the version of android when you started to see this. No

拍手0

Re: Norton License Expired??

I contacted Norton Chat and got the problem fixed.  It required uninstallation of NMS and NAT and then reinstallation with a new license code.  One thing surprised me...NMS provides for downloading NAT from within NMS.  The Norton rep told me that NAT must be downloaded from the Android Market and said not to use the NMS download capability.  I thought this was odd but I follow his instructions and it seems to have remedied the problem.

拍手0

Re: Norton License Expired??

An interesting report DLyle.  Thanks.

Glad to hear that you are now sorted.

All the best.

Mike
拍手0

Re: Norton License Expired??

I am having the same issue.  Purchased NMS online on Jan 10, 2012 for NEW phone...Samsung Galaxy Nexus SCH i515 4G LTE with ICS operating system.  I should have 311 days remaining before expiration.  If this cannot be remedied easily, how do I get a refund quickly so I can get some security on my phone?  Thanks!

拍手0

Re: Norton License Expired??

mckels3,

Where did you purchase NMS from?  Does the product say it's expired or are you seeing a message from Norton AntiTheft?  

拍手0

Re: Norton License Expired??

I purchased NMS online from Symantec.  My phone continues to get a pop up message saying Norton anit-theft has been disabled.  When I click on it, it says "Norton Security license has expired."  When I check down at the bottom of the NMS app, it says I have 310 days remaining on my subscription which should be correct.  Even when I check my Norton account page online, it says my NMS has expired???????? 

Please tell me what I should do to remedy this situation asap.  I do not like being without security.  Can I get a refund as it is crazy to pay for something and not have the services.

拍手1 Stats

Re: Norton License Expired??

Mckels3, You're in a similar situation as the others on this thread. NMS has not expired as you can see when you open the app. The problem that has occurred is the link between the NMS license and your NAT entitlement. NAT (which is what your Norton Account is triggering off of) is being told the product has expired incorrectly. The team is actively working on correcting this to prevent it from happening in the future, but for those who are experiencing this now the solution is to contact support. You'll want to go to http://norton.com/chat to work with an agent to correct this.
拍手0

Re: Norton License Expired??

Thanks for your help, Erik.  When I tried support chat on Monday, the tech said he could not help me with the issue and referred me to your blog.  When you linked me back up with support chat, I got a wonderful agent named Anilkumar who fixed the issue by leading me through uninstall and reinstall.  Hope it continues to work correctly now!  :)  Thanks again.

   Michele

拍手0

Re: Norton License Expired??

Thanks for the update Michele.  Could you send me a private message with the case number for your first contact?  They should not have referred you back here.  I'm glad that the second agent correctly helped you.  

拍手0

Re: Norton License Expired??

Thanks for the help in trying to resolve the 'license expired' problem with Anti-theft in Norton Mobile Security. I just tried to establish a Chat, received a Case number, and waited for a representative to initiate the chat.

No one ever responded. A 1-minute wait time was indicated, but after about 10 minutes, I gave up.

Each month, my NMS Anti-theft module has been asking for my account password, saying I needed to login again (I do not have my Norton Account saved to sync on my Android).

This month, around March 2nd, I received the request to login and it didn't proceed as normal. Then, I started receiving the Anti-theft has been disabled. I realized that I did not have GPS turned on, so I turned it on and checked on Anti-theft. There is no way to get the login prompt to come back up.

Today, NMS notified me that an upgrade to the new version was available. The only wireless I have turned on is regular cell service and GPS. I was again prompted to enable the 'unknown sources' check box, so I did that, then clicked on Live Update. The upgrade to version 2.5.0.398 proceeded smoothly.

I will try again later to connect with customer support through Chat.

Also, I have discovered that Norton Mobile Security is not showing up in my list of products in my Norton Account. It shows up in History, but not in the product list. (I have my receipt. I purchased NMS through Symantec using the QR Code that popped up after my purchase went through.)

Make: LG Optimus Q Android Smartphone

Model: LGL55C

Android: 2.3.4

Thanks for help resolving the problem.

tin

Win7HP•64bit•SP1 ... N360 Premier v 20.1.1.2 (3) ... N360 Everywhere (5) ... NMS v 2.5.0.420 ... NMU v 2.0.0.232 ... Norton Snap 1.0.0.45
拍手1 Stats

Re: Norton License Expired??

Hi tinfoilhat.

Sorry you had such a bad experience with Chat - sadly it happens though fortunately it does not seem to be the rule.  You might like to send Erik your case number by PM so that he can see if there was some sort of rectifiable failure, if he has time.

Having GPS turned on should help the accuracy with which NMS or NAT can find you, but should not have an impact on registration issues.  Having Wi-Fi on, if available, should make things work better.

Don't forget to turn off the "unknown sources" check box now that you have done the upgrade.

And finally the non showing of NMS in the Norton Account is a "feature" of the system at the moment.  With luck it will change in the future but at the moment NMS is seen as something quite different!

I hope things go more smoothly for you from now.

Mike
拍手0

Re: Norton License Expired??

Good Morning:

How long before Norton's has this fixed?

Tried live chat. Every time it went to connect the web page failed so that's not a viable option anymore.

Norton mobile security version #2.5.0.398 is fine have 289 days left on the subscription. Go to Norton Anti-Theft version #1.3.0.122, & it says the license is expired.

It's also curious that it doesn't show up in my Norton's Account as a purchase.

Have it installed on a Samsung Galaxy S II Skyrocket model #SGH-1727 running Android ver. 2.3.5.

Thanks Everyone.

B1.

拍手0

Re: Norton License Expired??

Good morning B1.

My understanding is that Norton staff can fix this if you contact them via Live Chat.  I don't understand why your links are not working or why you say that Live Chat is no longer an option.  You might like to try following this link to see if you get a better result (scroll down until you see "Chat Now").

As for showing up in the license registration, Norton Mobile Security (NMS) has never shown up in the Norton Licenses.  It may some day but at present the licensing seems to be handled differently.  As for Norton Anti-Theft well if you have the bought license as can be used with laptops etc.  I assume that would show but if you have the free plugin that comes with NMS then I would expect that, like NMS, not to show.

Hope that helps.

Good luck.

Mike
拍手0

Re: Norton License Expired??

Thanks, Andmike ... Yes, I did immediately turn off 'unknown sources'. And thanks for explaining about GPS. I very seldom turn on the WiFi capability because we run a wired network in our home ... no wireless (bad experience with that).

And I am glad to find out about the 'feature' (g) ... it is a relief to understand that something didn't 'go wrong' with that. I find it strange, but I guess that those on high have their reasons.

Will try your new link to Live Chat in your answer to someone else ... thanks ...

tin

Win7HP•64bit•SP1 ... N360 Premier v 20.1.1.2 (3) ... N360 Everywhere (5) ... NMS v 2.5.0.420 ... NMU v 2.0.0.232 ... Norton Snap 1.0.0.45
拍手0

Re: Norton License Expired??

Hello: Tried the link in IE, Opera, Chrome, & Firefox. Chat still doesn't work so I sent an email in hopes of getting an answer. Take care all. B1

拍手0

Re: Norton License Expired??

OK. I have an update. Spent 1400-1523 in Chat with a nice representative who tried to help me. We tried several times, but no joy.

First problem was I had to upgrade from Android Market to Google Play. I didn't even know about Google Play. This was news to me that the Android Market has been replaced. OK. Next, the Anti-theft plug-in would not register because it said my license was registered to another Norton Account. I have about six sentences I would like to say about that, but will leave that alone for now.

Then, the rep and I realized that NMS was NOT asking for a product key/activation code when I was tapping on Install. This was the deal breaker. It installed 3 times and showed the correct number of days left on my subscription. When I tapped in the Subscription area at the bottom, it contacted the license server and came up with my original product key and the date I bought NMS. It did not give me the opportunity to load the new product key I had been given during the Chat.

The Case of the Missing Product Key Prompt ... (g) ... who is the Russinovich around here?? Help! (g)

My plan is to uninstall ALL Norton products, clearing data caches right before uninstall. Then power down (a shutdown and restart has been good on Windows and Linux, so maybe it will help on Android). The troubleshoot session continues!

tin

Win7HP•64bit•SP1 ... N360 Premier v 20.1.1.2 (3) ... N360 Everywhere (5) ... NMS v 2.5.0.420 ... NMU v 2.0.0.232 ... Norton Snap 1.0.0.45
拍手0

Re: Norton License Expired??

Hi tinfoilhat and B1.

tinfoilhat - glad you had a constructive session with chat though I'm sorry it was so long and did not lead to success.  I will be interested to hear how you plans pan out.  Stay in touch.

B1 - surprised that you still cannot get a link to Chat, as you can see it worked for tinfoilhat.  Can you tell us where you are?  I am just wondering if the servers are recognising you as being somewhere they don't expect.  I expect the link I gave you assumes you are in the USA (though I am in the UK), Erik's should have allowed you to state where you are. Otherwise I am a stumped at the moment to work out why you should fail to get through.  If anyone else has any idea please chip in.

Good luck.

Mike
拍手2 Stats

Re: Norton License Expired??

JOY!!

We have defeated the Snafu! Just to refresh, my phone is an LG Optimus Q running Android 2.3.4.

Exact steps:

01. On my Android phone, I uninstalled NMS and deleted all downloaded packages from my SD card using NMU.

02. Navigated to secret web site from my computer to download NMS (see your Chat Representative for this).

03. Used Norton Snap on my phone to scan the QR Code on the download page from my computer screen.

04. Download initiated. When it completed, I did NOT initiate an install from the Notifications area.

05. I backed out to my phone desktop.

06. Deleted all other Norton apps (Snap and Utilities), clearing data caches just before uninstall.

07. I did NOT delete the last download of the NMS .apk.

08. Powered down phone.

09. Turned phone back on.

10. Powered down phone a second time.

11. While powered off, I removed the back cover and removed the battery.

12. Removed the SD card, just for good measure (had photos to upload to desktop computer anyway).

13. Reinserted SD card.

14. Reinserted battery.

15. Reattached back plate.

16. Powered on phone.

17. Waited until I was sure my phone was fully operational (on my phone, the 3G icon turns green).

18. I went into Settings, then Applications, and made sure that 'unknown sources' was checked.

19. I then navigated to the Apps list and scrolled down to Downloads (I did not use the Notifications Area).

20. From the Downloads folder, I clicked on my NMS download and initiated the installation.

21. At first, I thought it was going to do the same thing it had done before, but it finally presented the Activation Code box.

       (Note: Subscription showed 3 days at this point.)

22. I entered the new product key/activation code given to me by the Chat Rep.

23. NMS contacted the license server and installed/activated/verified THE NEW KEY!!

24. I clicked on the Subscription area to confirm the new key. I confirmed the number of days left on my subscription.

       (This had changed to 266 days.)

25. I then went to Google Play and redownloaded and installed NMU and Norton Snap.

It may be that Norton Customer Support did something on their end since my Chat earlier today, but I am giving these detailed steps just in case something that I did corrected the problem of the Missing Product Key/Activation Code Prompt.

Meat is back on the menu, boys!!

B1: Try typing in chat.norton.com in a search box in your browser and see if it gives you a good link to follow. Hopefully, you will do this in the Norton Toolbar (g). Best of luck getting to Chat. I couldn't get there the first time I tried but got there the second time, and it froze ... didn't complete. I was finally able to get through earlier today on my third attempt. Let us know if you find a good link and get to Chat.

Oh! And I should mention that when I got hooked up with Chat on the third attempt, the semi- grayed-out screen that gives you the Case number had no Case number. I asked the Chat Rep what the Case number was going to be and it was the same one that froze last night. So, somehow it remembers you .... (g) ... which was good.

tin

... reporting Case Closed ...

Win7HP•64bit•SP1 ... N360 Premier v 20.1.1.2 (3) ... N360 Everywhere (5) ... NMS v 2.5.0.420 ... NMU v 2.0.0.232 ... Norton Snap 1.0.0.45
拍手0

Re: Norton License Expired??

Re:  "Norton Security license expired"

As requested:

Make: Motorola

Model: DROID BIONIC

Version of Android:  2.3.4

There was no update of Android unless it occurred automatically without my knowledge.

I have not contacted support.

 Help us!

拍手0

Re: Norton License Expired??

Hi!  I got the same problem...AGAIN!  I originally had the problem on 3/1/2012.  On 3/4/2012, I got on the chat session and the tech person had me uninstall and reinstall Norton Mobile Security.  Everything was ok for the rest of the month.  Then today I got the same problem.

拍手0

Re: Norton License Expired??

We're still investigating this issue.  If you're willing to help, there is some logging infromation that we need to dig deeper into this issue.  For those willing, please install CatLog.  Start verbose logging, reboot the device and ensure that you get the "License expired" error/prompt again.  Stop logging and save the log to a text file.  Then send me a private message with the following information: Size of the log file, that this is for the License Expired issue, Device Details (Make Model, version of Android).  I will send you a way to send me the log file.  

拍手0

Re: Norton License Expired??

I sent Erik at PM this morning about my issues with NAT. I would like to share for the benefit of other forum members my attempts to resolve the License Expired/Server not available.

On 4/1/12 I got the message that my license had expired for the NAT. License for NMS showed 355 days remaining.

Attempt #1:

I deinstall, reboot and installed NAT. Now getting error after I enter my login/password "Unable to register: Unable to reach server" while performing  the "Check account entitlement".

Attempt #2:

Based on another post on the forum, I force close NAT, clear data, deinstall, reboot and installed NAT. Same error as above.

Attempt #3:

I force close both NMS & NAT, clear data, deinstall both, reboot and installed NMS. Completed installation of NMS version 102-1.apk successfully and setup my SMS. From NMS, I click on AntiTheft from Google Play and installed. Same error as above.

Attempt #4:

Using the website antitheft.norton.com, I removed my device, force close NAT, clear data, deinstall, reboot and installed NAT. Same error as above.

Now I have no device listed on the antitheft.norton.com site and I followed the instructions provided by signing into my Norton account from my phone and then perform the NAT install. Still getting the error "Server not available".

Attempt #5 (this was on 4/2):

I signed into the website antitheft.norton.com from my phone and installed the NAT. Still unable to register with the server.

Attempt # 6:

I am getting the error "Unable to register: Your Norton Security license is registered to a different Norton Account". I only have one Norton Account.

Interesting Note: On 4/1/12 when I signed into the antitheft.norton.com site, the status of my phone was shown offline. My phone is always on except for brief reboots. Later in the day, same status, offline. Makes me think that if I did lose my phone that I would not be able to use any of the features of NAT (scream, wipe, lock, etc).

拍手0

Re: Norton License Expired??

Thanks Richard. I've sent you some more details in response.  

拍手0

Re: Norton License Expired??

Sent Erik my CatLog file.

I hope that other forum members will follow Erik's instructions to download CatLog, capture their error and PM Erik to send your CatLog files since my situation has mutated from the license expired/cannot reach server to "Unable to register : Your Norton security license is registered to a different Norton account.".

拍手0

Re: Norton License Expired??

Thanks again Richard.  We'll take a look at the logs you sent.  

拍手0

Re: Norton License Expired??

virg24,

Please try activating your copy again now.  The team just released an update that should resolve the issue.  If you could confirm that would be wonderful.  Thank you for your patience.

拍手0

Re: Norton License Expired??

Hello Erik,

As an experiement, I reinstalled NMS Tuesday night and which pulled the latest version NortonMobileSecurity-102-2.apk with version shown below.

About 30 minutes ago I was able to successfully registered the NAT and verified by logging into the antitheft.norton.com site. I rebooted my phone to make sure the no errors by accessing both NAT and NMS.

NAT version 1.3.0.122

NMS version 2.5.0.398

Currently, I am no longer getting the error that the NAT license has expired or "Unable to register: Your Norton Security license is registered to a different Norton Account".

As a FYI, I set my device name to a understandable name using underscores between words since I was not sure if spaces between words would cause issues for the device name.

Kind Regards,

Richard

拍手0

Re: Norton License Expired??

Excellent news Richard.  Thank you for confirming as well.  

Keep an eye out for the disabled message just in case.  If you do see it, please generate logs and send me a private message.  

I believe it accepts spaces as well, but using underscores is never a bad idea.  

拍手0

Re: Norton License Expired??

Hi Erik!  Not sure if you did something with that log I gave you yesterday.  But I'm no longer getting that error.  Whatever you did, thanks!

拍手0

Re: Norton License Expired??

We did make a change yesterday evening.  Glad to see further confirmation.  

拍手0

Re: Norton License Expired??

For the record, I reinstalled NAT this morning and it works!  I sure hope it keeps working.  Thanks to whoever solved this problem!

拍手0

Re: Norton License Expired??

Just bought the Norton Security on my Galaxy Nexus. I had still over 300 days left until it expired, then for some reason this morning it said that the sim card had been changed and locked my phone. I unlocked it with the password, now the it says i have the 'LITE' version and is telling me to upgrade?

What do i do?

拍手0

Re: Norton License Expired??

Hi Kieranmantle

Welcome to the Norton Community Forum. 

You could contact the freindly staff at Norton Support Live Chat for free.

www.norton.com/chat

Follow the steps and fill in the required information and then select Live 

Chat.

They should be able to resolve the issue for you. ;-)

Make sure you have the Goggle receipt for the Android Market or Google 

Play order and purchase of Norton Internet Security as the Norton Live 

Chat support staff will need those details.

Let us know how you go. 

Cheers. 

拍手0

Re: Norton License Expired??

I have an HTC Incredible (I know, kinda old, but I really like it).  I too experienced the premature expiration of the Norton Anti-theft security add-on.  After much confusion and frustration, and lacking in tech savvy, I reverted to tech 101...I turned off the phone for a few seconds and rebooted.  I had to do this two times, but my Norton Anti-theft has reactivated and my smart phone is showing as "online" at the Norton Anti-theft website.  So far, so good.   This now has me wondering if this is a smart phone technology issue rather than a Symantec/Norton software issue.  Just thought I would throw it out there.