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拍手2 Stats

a sync issue with the Standalone Norton Identity Safe client.

Hi everyone!

The logins in the vault of logging in to my account website at at 'identitysa fe.norton.com' shows a different number of logins(81 logins) than the Vault of the Norton Identity Safe client which shows '123 Logins). There are 123 logins in the Vault of Norton Identity Safe client. However, they are only 81 logins in the Vault at website 'identitysafe.norton.com'

The Vault at identitysafe.norton.com

The Vault of the Norton Identity Safe Client

I was told that If it is server issue, normally it takes 24 to 48 hours to get fixed, may be sooner.

Howeve, it sitll persists.

  1. I have a very old Vault-data(81 logins) backup exmported from my online Vault via the Norton Identity Safe client while the local Vault was synchronised well to my online Vault.
  2. When I see my existing recent Vault data(123 logins) is only shown in the Vault of Norton identity safe client, and not shown in the website 'identitysafe.norton.com(not synchronised to my online Vault) then I decieded to delete the Vault.
  3. However, I tried first exmporting the existing Vault  of my Norton Identity Safe client to have all logins(123 logins), then  deleting my existing Vault via Norton Identity Safe client.
  4. Then, when creating a new Vault, I first imported the ' very old Vault-data(81 logins) backup exported from my online Vault while it is working well.(the same longins are shown in the website'identitysafe.norton.com')
  5. Then, when I checked the Vault of the Norton identity safe client, and the Vault at the website 'identitysafe.norton.com', I found that the same logins(81) are shown in the Vault of Norton Identity safe client, and are shown in the Vault at the website 'identitysafe.noton.com'. I got my online Vault  functioning again.
  6. However, the old Vault data backup doesn't have the websites(logins) have saved recentely.
  7. I have then decided to import the 'more recent Vault-data(123 logins) backup exported from my online Vault while it is not working well(there no longins are shown in the website'identitysafe.norton.com'). While importing, I have chosen 'merge the imported data with the existing data' to keep the '81 logins' and add to them the new logins of 123 logins.
  8. Finally: I the 81 logins are still only shown in Vault at the website'identitsafe.norton.com', however, there 123 logins shown in the Vault of the Norton Identity Safe client.

The key of my problem is that my recent existing local Vault data is not synchronised to my online Vault. However, my old local Vault data is  synchronised well to my online Vault.

However, my old online local Vault well synchronised to my online Vault doesn't have some websites along with their logins saved to my recent local Vault. (I.e. there are many changes made to my recent local Vault data since my old local Vault data was exported.

Let give you this senario:

'A' is the old  Vault data backup synchronised well to my online Vault data.

'B' is the recent Vault data Backup not synchronised to my onlie Vault data.

'A' doesn't have some websites along with their logins saved to 'B'.

The steps I followed:

1- I've imported the 'A', to the newly created Vault.

2-  after my local Vault data got synchronised well again, then I must import the recent local Vault 'B'  to merege the changes made to my recent Vault data with my old existing local Vault data. However,  the changes(websites along with their logins) made to recent local Vault data are still only shown in the  Vault of the identity safe client, and not in the Vault at website. Only the old local Vault data is still shown\synchronised between the Vault my Identity safe client,  the Vault at website.

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拍手0

Re: a sync issue with the Standalone Norton Identity Safe client.

Did you contact Live chat- www.norton.com/chat as was suggested?

You seemed to have misunderstood my "Last time I'll ask - did you do what I asked?"  I did not mean I would not reply, I meant I would not ask again if you used a different browser to run the update.

IMHO if chat is/was no help, I would suggest Exporting your Log-ins, uninstalling your current IDSS and installing a freshly downloaded copy of IDSS.  Then Import your log-ins.

I can not answer what was corrected with the update and @prasanna_a  nor @Mohan_G have responded to add any additional info - Sorry!

拍手1 Stats

Re: a sync issue with the Standalone Norton Identity Safe client.

Hello @yank @cooperator,

The update mentioned is just for the toolbar part alone(for the browsers addons)and not for the product as the whole. That is the reason you are not seeing the version number getting updated in the "About" tab.

Just open your Firefox browser ->Manage Addons -  Check for the version of Norton Toolbar addon in the list- that should match with the version number mentioned the forum post by Mohan.

Regards,

Prasanna

拍手0

Re: a sync issue with the Standalone Norton Identity Safe client.

Thanks a lot,  @prasanna_a, @yank

Yes,  the version is only for the Norton Toolbar, and not for the entire product. I wish that I could have been told that before.

When will the new version of the whole product be released? Will the new update of the whole product fix some glitches? such as, fixing the  glitch in the option to select which duplicate to retain under "merge", as you  @prasanna,  and  @yank addressed it before in a post of yours?

拍手0

Re: a sync issue with the Standalone Norton Identity Safe client.

prasanna_a:

Hello @yank @cooperator,

The update mentioned is just for the toolbar part alone(for the browsers addons)and not for the product as the whole. That is the reason you are not seeing the version number getting updated in the "About" tab.

Just open your Firefox browser ->Manage Addons -  Check for the version of Norton Toolbar addon in the list- that should match with the version number mentioned the forum post by Mohan.

Regards,

Prasanna

Thanks a lot,

I have been told by  Mohan_G via a private message that  'The patch for IDSS just went Live few minutes ago.   Could you please run Live update and see if you are getting the update?'

However, to update the product version of IDSS, I have tried running the liveupdate of IDSS while IDSS opening and using a a variety of different browsers, and the Norton Identity Safe standalone itself is still out of date( 2014.7.11.42). I didn't get new  patch for IDSS

    拍手0

    Re: a sync issue with the Standalone Norton Identity Safe client.

    Could anyone please reply to me with respect to the patch for IDSS went LiveUpdate?  

    If updating IDSS to the recent version via LiveUpdate cannot be working,  can I re-download the IDSS again with the recent product version  of the IDSS?

    拍手0

    Re: a sync issue with the Standalone Norton Identity Safe client.

    Let me try to explain:

    LiveUpdate checks occur automatically every 4 hours on IDSS.  If an update is available, it will be downloaded, processed and installed on your IDSS.  In some cases it may change the Norton Toolbar (NTB) version number and the Product version number.  In other cases it may only change one or the other and if only a backend  type update - may not change either one. 

    In the case of this update, it changed the version number of the NTB, but not the version number of the Product.   Thus your NTB under add-ons should show as 2014.7.12.23 and the version number of the Product (IDSS) will remain 2014.7.11.42. 

    If these versions are what you have, you are current and need to do nothing at present. 

    You asked:

    can I re-download the IDSS again with the recent product version  of the IDSS?

    The product version of IDSS that is available at present for download remains 2014.7.11.42,  and I do not know if it includes the NTB update or not, but by the normal recommendation when installing a Norton Product is to manually run LiveUpdate, as may times as required to produce a "no updates found" result.  That is what "catches you up" on any updates transmitted since the basic download was placed on the server.

    Hope that's clear.  BTW, I have not heard of any updates that corrected, the "merge" bug you noticed.

    拍手0

    Re: a sync issue with the Standalone Norton Identity Safe client.

    Thanks  a lot,

    Yes, my NTB under add-ons shows as 2014.7.12.35 in FireFox, however, in Google Chrome, shows as 2014.7.12.30 , and in MS IE, shows as 2014.7.12.28. However, the version number of the Product (IDSS) shows as 2014.7.11.42. 

    However,  spot on 'Hope that's clear.  BTW, I have not heard of any updates that corrected, the "merge" bug you noticed.'
    I have been looking for update of the product version of IDSS, and not NTB since I am expecting that that update will fix "merge" bug I noticed. There is no thing can be fixed by updating/changing the version number of NTB at all, however, fix for 'merge' bug will be in update of  the version number of the Product IDSS.


    However, you said the opposite, that the NTB version number only got changed/updated, however,  the version number of product  IDSS remains 2014.7.11.42. 

    As a result,  how there will be  fix for "merge" bug I noticed as long as the  IDSS product version remains   2014.7.11.42. 

    I.e. if the IDSS product version were normal to   remain 2014.7.11.42, then how would any updates that corrected, the "merge" bug I noticed have been heard / detected?

    拍手0

    Re: a sync issue with the Standalone Norton Identity Safe client.

    cooperator:

    Thanks  a lot,

    Yes, my NTB under add-ons shows as 2014.7.12.35 in FireFox, however, in Google Chrome, shows as 2014.7.12.30 , and in MS IE, shows 2014.7.12.28. However, the version number of the Product (IDSS) shows  2014.7.11.42. 

    It is possible for the version number of the NTB to be different from one browser to another.

    However,  spot on 'Hope that's clear.  BTW, I have not heard of any updates that corrected, the "merge" bug you noticed.'

    Glad that appeared to satisfy your curiosity in regards to "merge"


    I have been looking for update of the product version of IDSS, and not NTB since I am expecting that that update will fix "merge" bug I noticed. There is no thing can be fixed by updating/changing the version number of NTB at all, however, fix for 'merge' bug will be in update of  the version number of the Product IDSS.

    I think I follow you on this statement.  Yes, in most cases, a change in the way the "merge function" works (clearing up the bug) would come down as a Version change to the product - instead of a version change to the NTB.  Thus the version number of the product would change and the version of the NTB may remain the same.


    However, you said the opposite, that the NTB version number only got changed/updated, however,  the version number of product  IDSS remains 2014.7.11.42. 

    Yes, only the version number of the NTB got changed in the last update - which did not correct the "merge function" - thus only a minor update to the NTB and not to the product.

    As a result,  how there will be  fix for "merge" bug I noticed as long as the  IDSS product version remains   2014.7.11.42. 

    I.e. if the IDSS product version were normal to   remain 2014.7.11.42, then how would any updates that corrected, the "merge" bug I noticed have been heard / detected?

    I think you may have missed  or forgotten about my following post in regards to subscribing to the Blog in regards to Product Updates.  By doing that, you will be notified of all updates to Products and you can look for the update that will correct the "merge function" that you seek.

    https://community.norton.com/en/comment/6339831#comment-6339831

     I hope it's OK with you that I replied within your last post to try to give you answers. 

    Bottom line, I agree, that a change to the NTB will not correct the merge, but you have to remember they are in fact two different types of updates and not all updates change the version number of the product.

    拍手0

    Re: a sync issue with the Standalone Norton Identity Safe client.

    Thanks a lot, Yank, 

    As you and Prasanna 

    @prasanna,

    Regarding the behavior for merging the csv/dat file is - when the vault has same URL, same user name and a different password from the one which is trying to imported via the CSV/DAT file, then the conflict UI is shown with information of the last modified date and user should chose which one to keep. 

    But, this behavior broke from one of our recent builds and users are no longer prompted with the conflict UI at all. We are tracking this issue with a defect and we have found the root cause of the issue as well. We are hoping to send this fix to all our users in our upcoming patch releases.

    .

     @yank

     although it is currently "broke"  the option to select which duplicate to retain under "merge" will be repaired.  At least now we know that it is a glitch and it is being tracked

    I think since 'IDSS' is free, then the developers don't care about realising new updates for the product itself to fix the bug of duplicating data during the merging imported data with the existing data. I always when check new updates via liveupdates, I find the same versioin(no new updates).

    About three months ago, when I run 'liveupdates', I found new updates, and when I rebooted my computer, I found the product was still the same. I think only 'Norton Identity Standalone Safe toolbar which was updated with this Liveupdates. 

    Even in G-mail accounts for Google services, there is a button to find dublicating contacts, when it finds them, then there are two buttons"dismiss" and "merge"(screen shot below). I think the process is much easier, especially for developers. But its benefits are much more useful, in particular with the IDSS.
     

    拍手0

    Re: a sync issue with the Standalone Norton Identity Safe client.

    Could anyone please at this splendid forum take some of his precious time out to really address this issue posted on: 24-Jun-2015 | 3:38PM?

    拍手0

    Re: a sync issue with the Standalone Norton Identity Safe client.

    Could anyone please at this splendid forum take some of his precious time out to really address this issue posted on: 24-Jun-2015 | 3:38PM? Why has no one has replied to me?

      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      Although prasanna's post noted the issue had been identified, the 'fix' may be held up with all the work being done to rewrite the Toolbar for Firefox compatibility.

      You may or may not be aware of the issues with the Toolbar and the way FF has changed the way 3rd party add ons work. See this post.   https://community.norton.com/en/forums/faqs-norton-toolbar-compatibility...

      This work is ongoing and must be eating up most of the development budget and time for the Toolbar.

      Things happen. Export/Backup your Norton Password Manager data.
      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      Thanks a lot, It is not a matter of FireFox, but it is matter of duplicating the logins while merging an imported data with an existing data. 

      As Yank and Prasanna  addressed it

      @prasanna,

      Regarding the behavior for merging the csv/dat file is - when the vault has same URL, same user name and a different password from the one which is trying to imported via the CSV/DAT file, then the conflict UI is shown with information of the last modified date and user should chose which one to keep. 

      But, this behavior broke from one of our recent builds and users are no longer prompted with the conflict UI at all. We are tracking this issue with a defect and we have found the root cause of the issue as well. We are hoping to send this fix to all our users in our upcoming patch releases.

      .

       @yank

       although it is currently "broke"  the option to select which duplicate to retain under "merge" will be repaired.  At least now we know that it is a glitch and it is being tracked

      I think since 'IDSS' is free, then the developers don't care about realising new updates for the product itself to fix the bug of duplicating data during the merging imported data with the existing data. I always when check new updates via liveupdates, I find the same versioin(no new updates).

      About three months ago, when I run 'liveupdates', I found new updates, and when I rebooted my computer, I found the product was still the same. I think only 'Norton Identity Standalone Safe toolbar which was updated with this Liveupdates. 

      Even in G-mail accounts for Google services, there is a button to find dublicating contacts, when it finds them, then there are two buttons"dismiss" and "merge"(screen shot below). I think the process is much easier, especially for developers. But its benefits are much more useful, in particular with the IDSS.
       

      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      My point was that you were looking for an update, and I just commented that any changes to the existing Stand Alone Toolbar will probably not happen, now that they are re writing the whole Toolbar because of the FF changes.

      Things happen. Export/Backup your Norton Password Manager data.
      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      Thanks a lot,

      I think since 'IDSS' is free, then the developers don't care about realising new updates for the product itself (NOT only for IDSS toolbar) to fix the bug of duplicating data during the merging imported data with the existing data. I always when check new updates via liveupdates, I find the same versioin(no new updates).

      Even in G-mail accounts for Google services, there is a button to find dublicating contacts, when it finds them, then there are two buttons"dismiss" and "merge"(screen shot below). I think the process is much easier, especially for developers. But its benefits are much more useful, in particular with the IDSS.
       

      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      Hi cooperator,

      I have not tried to Import any data lately into my Online Identity Safe Vault which is part of my NSBU - so have not tested the Merge function.  Just a thought, but I am not sure the situation mentioned by prasnna_a applies ONLY to the IDSS.  I believe the Merge function would be the same for both my Online Vault (part of NSBU) as the merge function for your IDSS.  It just makes no sense to me to do the same thing in different ways on the two Vaults.  Conversely, I believe the Merge function of Import is also the same used on the Local Vault.

      Looks like I will have to dig out my old Vista Laptop running NSBU and see if I can Import the most recent Export to my Online Vault using the Merge.  The laptop is rapidly approaching the end of it's usefulness, so I can do some testing on it.

      One other comment, you say you are not receiving any Updates.  If you look at your two images above, you'll see Web Protection Definition is showing different dates:  2015-1124.003 and 2015-0826.003 the bolded numbers being the month and date.  Also the Web Form Definition show 1.5.091 and 1.5.200 (which tells me that was also updated.  Just because the Product Version does not change, does not mean that updates are not happening.  I receive updates daily on my NSBU and the version does not change with every update.

      I'll post back with what I find on my Vista laptop using merge.

      <EDIT> Well that was a bit of a waste of time - after doing an Import and selecting Merge the Import went right through without identifying any duplicates.  I then went through my log-ins and did not see any log-ins that met the criteria that prasanna_a specified in his post:

      "Regarding the behavior for merging the csv/dat file is - when the vault has the same URL, same user name and a different password from the one which is trying to imported via the CSV/DAT file, then the conflict UI is shown with information of the last modified date and user should chose which one to keep." 

      I then tried to edit a log-in in the vault so that the URL, and user name were the same and the password was different.  When I tried to SAVE it, I got the Warning "The provided user name already exists for this site, please use a different user name and try again."

      Thus I could not even save it in a format that fits prasanna_a's criteria???

      I'm giving up playing with it for now.

      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      yank:

      Hi cooperator,

      I have not tried to Import any data lately into my Online Identity Safe Vault which is part of my NSBU - so have not tested the Merge function.  Just a thought, but I am not sure the situation mentioned by prasnna_a applies ONLY to the IDSS.  I believe the Merge function would be the same for both my Online Vault (part of NSBU) as the merge function for your IDSS.  It just makes no sense to me to do the same thing in different ways on the two Vaults.  Conversely, I believe the Merge function of Import is also the same used on the Local Vault.

      Looks like I will have to dig out my old Vista Laptop running NSBU and see if I can Import the most recent Export to my Online Vault using the Merge.  The laptop is rapidly approaching the end of it's usefulness, so I can do some testing on it.

      One other comment, you say you are not receiving any Updates.  If you look at your two images above, you'll see Web Protection Definition is showing different dates:  2015-1124.003 and 2015-0826.003 the bolded numbers being the month and date.  Also the Web Form Definition show 1.5.091 and 1.5.200 (which tells me that was also updated.  Just because the Product Version does not change, does not mean that updates are not happening.  I receive updates daily on my NSBU and the version does not change with every update.

      I'll post back with what I find on my Vista laptop using merge.

      <EDIT> Well that was a bit of a waste of time - after doing an Import and selecting Merge the Import went right through without identifying any duplicates.  I then went through my log-ins and did not see any log-ins that met the criteria that prasanna_a specified in his post:

      "Regarding the behavior for merging the csv/dat file is - when the vault has the same URL, same user name and a different password from the one which is trying to imported via the CSV/DAT file, then the conflict UI is shown with information of the last modified date and user should chose which one to keep." 

      I then tried to edit a log-in in the vault so that the URL, and user name were the same and the password was different.  When I tried to SAVE it, I got the Warning "The provided user name already exists for this site, please use a different user name and try again."

      Thus I could not even save it in a format that fits prasanna_a's criteria???

      I'm giving up playing with it for now.

      Thank you so much indeed, Yank.

      Should I have understood that you have done your test. Or I should be awaiting your test.

      If what you said above was your test, I'd be asking you to try to do as simple as  it is below: (and don't try to  "edit a log-in in the vault so that the URL, and user name were the same and the password was different.  When I tried to SAVE it, I got the Warning "The provided user name already exists for this site, please use a different user name and try again.")

      1- export your exiting vault data as either file format 'CSV/DAT'

      2- So far, you would have two identical vault data(exported vault data, and existing vault data)

      3- import your recently exported vault data into your existing vault data and choosing 'merging existing data with imported data'

      4- you wouldn't be asked as to which to retain at all, although that your two vault data (imported vault data, and existing vault data are identical)(I.e.  after doing an Import and selecting Merge the Import went right through without identifying any duplicates.)

      5- As a result,  you would got duplicates of all of your exiting data logins/entities after finishing importing process (i.e. if you were having 21 logins(entities), then you would have had 42 logins/entities, 21 of which are duplicates)

      I hope you understand me. Could you please post back with doing the above steps?

      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      cooperator:
      Thank you so much indeed, Yank.

      Should I have understood that you have done your test. Or I should be awaiting your test.

      Yes, the EDIT portion above was in response to my "test"

      If what you said above was your test, I'd be asking you to try to do as simple as  it is below: (and don't try to  "edit a log-in in the vault so that the URL, and user name were the same and the password was different.  When I tried to SAVE it, I got the Warning "The provided user name already exists for this site, please use a different user name and try again.")

      1- export your exiting vault data as either file format 'CSV/DAT'

      2- So far, you would have two identical vault data(exported vault data, and existing vault data)

      3- import your recently exported vault data into your existing vault data and choosing 'merging existing data with imported data'

      4- you wouldn't be asked as to which to retain at all, although that your two vault data (imported vault data, and existing vault data are identical)(I.e.  after doing an Import and selecting Merge the Import went right through without identifying any duplicates.)

      5- As a result,  you would got duplicates of all of your exiting data logins/entities after finishing importing process (i.e. if you were having 21 logins(entities), then you would have had 42 logins/entities, 21 of which are duplicates)

      I hope you understand me. Could you please post back with doing the above steps?

      I understand where you are coming from in asking me to do what you suggest. Which is basically what I did prior to editing a log-in, but with that approach, there were not "two sets of log-ins, as you suggest. There was one set of log-ins.

      Let me explain why I did (attempted) the editing. From here  comes the following information in regards to the "confirmation message"

      9.  If you have different passwords for the logins that you stored in the currently using vault and the importing vault, Norton displays a confirmation message. Select one of the following:

      ◦Click Keep Existing Password to retain the password that is stored in the cloud vault.


      ◦Click Keep Imported Password to overwrite the password that is stored in the cloud vault with the password stored in the importing vault.

      Thus, in order to meet the above criteria I changed the password, but could not SAVE it - so I dug a bit deeper and this is what I finally ended up doing - hopefully this will explain what the purpose of "merge is" and how it is currently working (apparently correctly).

      I will put the procedure I used and the results in another post - this one is long enough.

      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      cooperator please try this:

      • Export your vault  - this will give you a vault to Import with no changes made
      • Open your vault and select a log-in for the test.
      • Open the log-in and select EDIT.  Change the password (do not change the title, log-in URL, user name)
      • Save the log-in with the changed password.  This will provide the criteria (same URL, same username and different password) specified for the merge to display a confirmation message.
      • Now go ahead and Import the Export (made prior to changing the password in the current vault). Be sure to select the Merge option.
      • The Import will begin and stop on the log-in you just changed the password for and display the following "confirmation message", asking which Password you desire to keep.

      I have blacked out the two passwords and also my Norton Account email for obvious reasons.  The URL I used for testing is in fact the URL for the "Old Norton Community" - which no longer works.

      So the Merge function of the Import  in fact appears to be working as advertised. I am not sure if the way it works could be classified as a duplicate finder - it will only alert on those meeting the criteria (same URL, same username and different password.

      Hope that explains things.

      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.


      Thanks a lot, Yank.

      Spot on I am not sure if the way it works could be classified as a duplicate finder - it will only alert on those meeting the criteria (same URL, same username and different password. 
      I would give it a try, and post back the result.
      But, I, myself, classify this a duplicate as long as url, username, title are same.
      If entities are different, then either url is different  Or  username is different. (it doesn't matter PW is different or the same)


      For example, if I want to register account at Norton.com, then  I can be classified with having two different Norton accounts, if my two accounts have been associated with different e-mail address, and whatever PW is.(i.e. PW can be the same).

      However, when using the same e-mail address, I can be classified/notified that this e-mail address is registered. This means I am classified with trying to have two same Norton accounts, if my two accounts have been associated with the same e-mail address, and whatever PW is.(i.e. PW can be the same). 

      P.S. By the way, in your screen shot, I see 'ip address' (208.78.204.196) in the address bar instead of url. Did you type the ip address of instead of its url of old Norton community. I tried typing in the address bar, but I got 'the connection was 'time out'. Even if that site was discontinued, I think it should have been opened.

      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      Thanks a lot, Yank. Your explanation is good. However, I disagree with some points.

      1- Spot on I am not sure if the way it works could be classified as a duplicate finder - it will only alert on those meeting the criteria (same URL, same username and different password. )

      But, I, myself, classify this a duplicate finder as long as url, username, title are same. Think of this like I can have many accounts associated with unique (different) e-mail addresses, however, with the same Password
      If entities are different, then either url is different  Or  username is different. (it doesn't matter PW is different or the same)

      For example, if I want to register account at Norton.com, then  I can be classified with having two different Norton accounts, if my two accounts have been associated with different e-mail address, and whatever PW is.(i.e. PW can be the same).

      However, when using the same e-mail address, I can be classified/notified that this e-mail address is registered. This means I am classified with trying to have two same Norton accounts, if my two accounts have been associated with the same e-mail address, and whatever PW is.(i.e. PW can be the same). 

      2- On the other hand, even if we took your test that it will only alert on those meeting the criteria (same URL, same username and different password), then I think it must have alerted me with duplicate finder when following the following: when exporting an identical copy from the existing Vault data, and then import it with selecting the Merge option with the existing Vault data. As long as the Vault data in both imported and existing Vault data are  identical, I must be alerted with duplicate finder?

      3- I was notified with Norton Identity Safe 2016.5.6.90, What this 'Norton Identity Safe 2016.5.6.90' means? I have run the liveupdate many times, but I have not seen any Norton Identity Safe 2016.5.6.90 in toolbar, nor in the product version.

      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      Hi cooperator,

      Once again I'll respond within part of you last post:

      cooperator:

      Thanks a lot, Yank. Your explanation is good. However, I disagree with some points.

      1- Spot on I am not sure if the way it works could be classified as a duplicate finder - it will only alert on those meeting the criteria (same URL, same username and different password. )

      But, I, myself, classify this a duplicate finder as long as url, username, title are same. Think of this like I can have many accounts associated with unique (different) e-mail addresses, however, with the same Password
      If entities are different, then either url is different  Or  username is different. (it doesn't matter PW is different or the same)

      Perhaps I misunderstand what you are saying - but it appears there is a difference in what you consider a duplicate and what Norton considers a duplicate.  You have spelled out what you consider a dup and I have spelled out what Norton considers a dup - and the criteria is obviously not the same.  I do agree with your line of thinking to a certain extent.  If I have me@mymail.com, and also have a you@mymail.com - they are different.  But you have to remember we are taking about comparing a current ID Safe entry for me@mymail.com to another Exported ID Safe entry containing me@mymail.com - not comparing it to another current ID Safe entry containing the different you@mymail.com.  In real-time, the two mymail.com entries are different, but when comparing either Exported entry to an existing current entry the Exported one matches the current and thus - no duplicate per Norton (as far as the URL goes). 

      It makes sense to me during an Import operation that if the URL and Username are the same - but the password is different that the Import should be stopped and you should be asked to decide which password you desire to save for that entry. During an Import operation, if the URL or Username are different (even with same password) they are still not duplicates in that Import comparison.

      For example, if I want to register account at Norton.com, then  I can be classified with having two different Norton accounts, if my two accounts have been associated with different e-mail address, and whatever PW is.(i.e. PW can be the same).

      However, when using the same e-mail address, I can be classified/notified that this e-mail address is registered. This means I am classified with trying to have two same Norton accounts, if my two accounts have been associated with the same e-mail address, and whatever PW is.(i.e. PW can be the same). 

      It is not possible to have two Norton Accounts as you have suggested.  Norton does in fact detect the attempt to duplicate your Norton Account.  However this detection has nothing to do with the criteria for detecting duplicates while merging during Importing.

      2- On the other hand, even if we took your test that it will only alert on those meeting the criteria (same URL, same username and different password), then I think it must have alerted me with duplicate finder when following the following: when exporting an identical copy from the existing Vault data, and then import it with selecting the Merge option with the existing Vault data. As long as the Vault data in both imported and existing Vault data are  identical, I must be alerted with duplicate finder?

      Not true - if there is no difference between the Imported data and the existing data there will be no alert.  If you look at the image of the alert I posted in a previous post, you will see it only asks which password you desire to save.  Bottom line, as I have said before, the Import function using Merge is not in fact a duplicate finder as such - but perhaps it should be more correctly called a duplicate password finder.

      3- I was notified with Norton Identity Safe 2016.5.6.90, What this 'Norton Identity Safe 2016.5.6.90' means? I have run the liveupdate many times, but I have not seen any Norton Identity Safe 2016.5.6.90 in toolbar, nor in the product version.

      Yes, you were notified of an updated Norton Identity Safe 2016.5.6.90.  If you go to the product announcement which you show in your image - it states:

      https://community.norton.com/en/blogs/product-update-announcements/norton-toolbar-limited-compatibility-patch-firefox-44-available

      "We have released a patch for Norton Identity Safe which contains a fix for a browser protection issue and a Firefox 44 compatible extension.  This update is for all Norton products v22.5.5.15 – Norton 360, Norton Internet Security, Norton Security, Norton Security with Backup Norton Antivirus, Norton Security Suite. This patch is available via LiveUpdate to customers with a current subscription."

      The announcement does not state available for Norton Stand Alone Identity Safe (IDSS).  Thus with you being on IDSS, you will not receive this update, which is the partial compatibility for FF44.

      The Norton Toolbar extension has since becoming partially compatible with FF43 for Norton Products other than the IDSS had it's extension name changed to Norton Identity Safe because all it is capable of in FF is providing the ID safe function (showing the status icons) in search engines.

      I do not use IDSS, so someone who does use IDSS needs to verify if they have received the update to the 2016.5.6.90 extension.

      Hope my explanation helps. 

      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      Thanks a lot, Yank. But, when I have tried 

      Not true - if there is no difference between the Imported data and the existing data there will be no alert.  If you look at the image of the alert I posted in a previous post, you will see it only asks which password you desire to save.  Bottom line, as I have said before, the Import function using Merge is not in fact a duplicate finder as such - but perhaps it should be more correctly called a duplicate password finder

      Yes, I agree with you there is no difference between the imported data and the existing data. However, When I have finished the merging imported data with existing data, I had double of each login. (i.e. imported data, although it is not different than existing was imported/added to existing data as duplicates). Each entity is saved in two same copies(same URL, Title, Password). If the exiting data are 12 entities,  and imported data which is identical copy of exiting data are 12 entities, then after merging process, I have 24 entities, each of which is duplicate. 12 entities added from the imported data are duplicate, so I must be alerted with duplicate while merging. I hope you understand me.

      So, I have been asking you this below On the other hand, even if we took your test that it will only alert on those meeting the criteria (same URL, same username and different password), then I think it must have alerted me with duplicate finder when following the following: when exporting an identical copy from the existing Vault data, and then import it with selecting the Merge option with the existing Vault data. As long as the Vault data in both imported and existing Vault data are  identical, I must be alerted with duplicate finder?

      I do not use IDSS, so someone who does use IDSS needs to verify if they have received the update to the 2016.5.6.90 extension.

      Yes, but I have IDSS toolbar is not compatible with FF since a long time, and there is no update to fix that, although  Web Protection definition get always edited/updated. I think as IDSS is free, no developers are caring about it. This is the easiest explanation.

      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      I have never seen the duplication of log-ins as you say happens to your system - " If the exiting data are 12 entities,  and imported data which is identical copy of exiting data are 12 entities, then after merging process, I have 24 entities, each of which is duplicate. "

      Nor have I ever seen it reported before you mentioned it in this thread.  Admittedly we do not get that many posts regarding the IDSS, but still it seems if that is a common occurrence, (the duplication of logins) then it would have been reported in the past.

      In view of your IDSS Import attempt producing the incorrect  duplication - I have to lean towards a corruption of your IDSS install and suggest a Export of your log-ins, and the uninstall of your IDSS, followed by the creation of a new IDSS and the Import of your current data. 

      Sorry, but I have no other suggested fix.

      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      Yank, you amaze AND amuse me! ;-) -Art
      Words of Wisdom: ["THE ROAD TO HELL IS PAVED WITH GOOD INTENTIONS"] - Grandparents [There has never been an original thought.] - Someone, I'm sure [I've spent my whole life 'polishing turds'] - Me
      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      Article_86:
      Yank, you amaze AND amuse me! ;-) -Art

       Art,

      Are you saying I am amazingly amusing?   

      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      Thanks Yank, with respect to the duplication I have mentioned before, I tested it many times, and I am sure 100 percent.

      Yes, perhaps IDSS installed is corrupted since even Automatic Backup of my Vault can no longer be created automatically and stored locally in the "D:\Users\Username\Documents\Norton Identity Safe Backups",  although the 'Automatic backups' is enabled.

      However, about the Art post, I see "Possible Solution" marked with Yellow background on the top of her/his reply, although the user "Art" is complimenting you that you are amazingly amusing him/her. Though I think you're really an active and helpful user, I only have been wondering what "Possible Solution" written on the top of his/her reply means

      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      You, as the original poster, are the only poster that can mark a thread as solved - however other posters see the following when they hit the reply bottom and placing a check mark in that box prior to posting displays the possible solution - as I have done for this reply.

      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      Thanks a lot, You don't want to add more information about uninstalling IDSS, and downloading a recent version product of IDSS, and reinstalling it to fix the problem with duplicate of identical Vault data while merging.

      P.S. Yes, but I, as the original poster, am the only poster that can mark a thread as solved as well as I even can check my reply as possible solution - as I have done for this reply of mine, although it is mine. 

      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      Sorry for the usual confusion that I caused. My previous post was to congratulate yank on his thoroughness and patience. Well beyond the call of duty. Love 'ya, man. - Art
      Words of Wisdom: ["THE ROAD TO HELL IS PAVED WITH GOOD INTENTIONS"] - Grandparents [There has never been an original thought.] - Someone, I'm sure [I've spent my whole life 'polishing turds'] - Me
      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      No problem Art - hopefully the question cooperator asked will answer the same unasked question for others on the forum.

      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      IMHO, I think IDSS should have been downloaded with its latest product version, so It may help fix the problem with duplicates I have with the merging two identical Vault data. You don't want to add more information about uninstalling IDSS, and downloading a recent version product of IDSS, and reinstalling it to fix the problem with duplicate of identical Vault data while merging. 

      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      I have uninstalled the previous installation of IDSS installed on my PC, and then I downloaded another copy installer of IDSS, and then installed it.(I didn't removed the data saved,  once I installed IDSS again, then I got my data again)

      Since the IDSS recently installed was very old( product version 2010.3.24, and Web protection definition, and web form definition) are out of date, then I have updated it via LiveUdate, and then I got only the product version up to date 2014.7.11.42

      However, I have discovered that the automatic backup was not working when trying to export an existing vault data as Palin Text or even DAT file, although 'automatic bacckup' is enabled. 

      My questions are:::

      1- When do you think that automatic backup should be saved into the path specified, in my case is D:\Users\Username\Documents\Norton Identity Safe Backups\XXXXX@hotmail.com

      2- I don't think that  product version is up to date  with showing up 2014.7.11.42 since we are in  2016.03.04? 

      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      cooperator:

      My questions are:::

      1- When do you think that automatic backup should be saved into the path specified, in my case is D:\Users\Username\Documents\Norton Identity Safe Backups\XXXXX@hotmail.com

      2- I don't think that  product version is up to date  with showing up 2014.7.11.42 since we are in  2016.03.04? 

      I have checked my Auto backup on the ID Safe associated with my NSBU and the backup is accomplished shortly after I boot up and log into my ID Safe every AM.  The backups are named as date and time  2016-06-05-08-18-49.  Mine are accomplished everyday that I boot up my system and log into ID Safe.

      I just downloaded the latest available IDSS - it is version 2014.7.11.42.  IMHO, it is that old because of the situation with the Vault and Fire Fox not being compatible.  Why would the IDSS be updated if they are working on a brand new version of ID Safe?  I think once the new NTB is released and made compatible with all browsers, a new IDSS may be released.

      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      Hello

      Have they been incapable since 2014?

      Thanks.

      Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      floplot:

      Hello

      Have they been incapable since 2014?

      Thanks.

      Flo, AFAIK, the 2014 version of IDSS still functions with IE and Chrome - just the incompatibility with FF as it is with the included ID Safe of NS, NSBU.   Using the older 2014 version of IDSS would actually be similar to using version 21 o NIS.

      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      Yank, why do you think my automatic back is no longer accomplished?

      I reiterate what I did::

      1- I was having an IDSS account associated with my Yahoo mail(XXX@yahoo.com), and the automatic backup of IDSS was accomplished well and saved in the path "D:\Users\username\Documents\Norton Identity Safe Backups\XXX@yahoo.com ", although I really hadn't known when they were accomplished.   The backups were named as date and time  2015-04-05 12-41-00.dat, etc.

      2- However, after some time in 2015, I found that automatic backup was no longer  accomplished. I had't known why. I thought that my IDSS account associated with my Yahoo mail address became defective. So, I have  have exported my exciting Vault Data in  my existing IDSS account data vault, and I created another Norton account associated with my Hotmail account (YYY@hotmail.com). After that, I imported my Data vault into my new Vault linked with my new IDSS account associated with my Hotmail e-mail address. However, I hadn't found that automatic backup is accomplished at all, although the option is enabled.

      3- Then, I though that IDSS itself installed on my PC is corrupted, then I uninstalled the previous installation of IDSS installed on my PC(I didn't removed the data saved), and then I downloaded another copy installer of IDSS, and I installed it.  

      4- I deleted the old folders of automatic backups t (XXX@Yahoo.com) and (YYY@hotmail.com). Once I installed the new installation of IDSS, and logged in to either IDSS account of mine, the one associated with my Hotmail E-mail address or associated with my Yahoo E-mail address, I didn't find that automatic backup was accomplished although the folders 'automatic backups (XXX@Yahoo.com) OR (YYY@hotmail.com) was recreated again in the new date when I logged into my IDSS with either Norton account when trying clicking on 'here' in the "Automatic Backups of your Vault can be created automatically stored locally 'Here" (screen shot)

      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      A couple of comments:

      Your Yahoo ID Safe Backup folder shows a modified date of 4/5/2015.  My ID Safe account shows a date modified of the last date that the backup was accomplished. I am curious if you open the folder what backup dates (if any) you will see.  I also noticed the file name 2015-04-05 12-41-00.dat, etc you mentioned is the same date as the modified date for that folder.

      Your Hotmail Folder shows 2/29/2016 as modified date.  As it is new, is it safe to think that is the date it was created ?  Does opening that folder display any other files?

      It would seem to me that the date modified for the Yahoo folder would reflect a newer date as you said you deleted the older Yahoo folder.

      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      Thanks a lot,

      I am curious if you open the folder what backup dates (if any) you will see.  I also noticed the file name 2015-04-05 12-41-00.dat, etc you mentioned is the same date as the modified date for that folder.

      Your Hotmail Folder shows 2/29/2016 as modified date.  As it is new, is it safe to think that is the date it was created ?  Does opening that folder display any other files?

      Yes, when openning the Yahoo folder, I found only the file name 2015-04-05 12-41-00.dat. Then, the automatic backupwas not accomplished. However, there are no file names in the Hotmail folder.

      It would seem to me that the date modified for the Yahoo folder would reflect a newer date as you said you deleted the older Yahoo folder. 

       For Yahoo folder I didn't delete it yet, and that Yahoo folder you saw has been while my automatic backup was accomplished while logged in to my IDSS associated with my Yahoo e-mail address. However, after the file name  2015-04-05 12-41-00.dat was created, then the automatic backup was no longer accomplished. I hadn't known what reason might caused that. Even I think if my automatic backups were accomplished well, then each backup file should be named with a unique file name. So, I think that no need to look at date modified.  

      2015-04-05 12-41-00.dat

      2015-04-06 11-01-00.dat

      2015-04-07 9-41-00.dat

      2015-04-08 02-30-00.dat

      Etc....

      I was expecting that even if I deleted that Yahoo folder, and logged in to my IDSS assocaited with my Yahoo e-mail address, the automatic backup wouldn't be accomplished. However, the Yahoo folder  would only be recreated with a newer date as what happened with my IDSS account associated with my Hotmail e-mail address.

      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      Could you please, Yank, suggest anything which can let automatic be accomplished back? I have run out the tries. 

      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      Hi cooperator - from what you are saying - he only thing I can think of is to go back to the "good old days" - which is prior to the auto-backup function being available and that is manually Exporting your ID Safe Data. 

      FWIW, in the old days, the only method available for Export (in the days of only a Local Vault) was to do a manual Export of data.  That way at least you'd have a backup available.

      拍手0

      Re: a sync issue with the Standalone Norton Identity Safe client.

      Thanks a lot, Yank, but the most strange is that that Automatic backups were accomplished in 2015, however, then it was stopped being accomplished. As said before, I thought that my IDSS account was corrupted, then I have registered/created another IDSS account, but that made no difference. I thought the IDSS program itself was corrupted, then I uninstalled and reinstalled another new installation of IDSS. I have then tried logging in to both IDSS accounts. However, that made no difference. So, I think that Windows 7 needs to be reinstalled, though I don't have any issues with it. I don't remember any Windows system-restoring points which can be restoring my Windows system to the case where automatic backup in IDSS was accomplished well.

      拍手1 Stats

      Re: a sync issue with the Standalone Norton Identity Safe client.

      cooperator - just my personal opinion,  but I would not even consider reinstalling Windows just because the Auto backup on my ID Safe did not function.  I would just Export my IDSS data manually and be done with it.  As I said before - do it like it had to be done in the past.

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