For all of you who are fed up with the VPN not working and getting the run around from customer service or the tech department, I highly recommend demanding to speak to someone in the escalation department. Support will attempt to steer you away but stick to your guns until you are told they have done it. Demand a supervisor if you have to and when they attempt to steer you away from the escalation department, tell them no. If they setup a contact with the department, get the name of the person making it, the day and time you will get a call, ticket number, note the date and time of the call. If you get no results go directly to Norton Facebook and voice your concerns, put in writing exactly what was occurring, and what was or was not done or promised.
I continued to do this for over a week and finally got a call from the escalation department. I advised the department the customer service is totally non existent, the tech support can never be reached and if you do get someone they can not fix the problem, the supervisors are the same and do not communicate the issue to the correct department or attempt pt to resolve the issue, and the overall problem is never fixed. I explained to the rep. from the escalation department this has been an going issue with the VPN for several months and it appears that Norton has no intentions of fixing this or other problems. I directed/recommended the rep go to this site and to Norton's Facebook site to review all of the issues, complaints, unkempt promises etc. I then recommended Norton contact all the customers to advise them of the issue and fix, make communications with customer service and techs a priority and ensure they communicate those issues to the proper administrative staff, and the list goes on....
I do not think that much will occur, but at least it is out there. If more customers voice their opinions, hopefully for those of you who decide to remain with Norton it will eventually benefit you. As for me, I am done with this company who I have been a customer with for many years. A customer should not have to tell a company like this they have issues. That is the companies responsibility..
Good luck...watch your security.