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How to stop Norton stopping me download software

I'm trying to download some software from a trusted source. 

Norton is blocking it. 

I've disabled auto protect and auto firewall. No results, its still blocking. 

Anyone know how to get around this. Its very very frustrating. 

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Re: How to stop Norton stopping me download software

mrmj davieGG:
Does anyone know if there is a number I can call Norton on. I've got a million other things on my plate and really don't want to spend hours trawling through forums to sort this. Though I appreciate the help from the community.

~regarding Phone Support
Please share your geo-location/country.  Maybe, I can post Norton Support phone number, if you want?
Are you United States?

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Re: How to stop Norton stopping me download software

mrmj davieGG:
I'm trying to download some software from a trusted source. 
Norton is blocking it. 
I've disabled auto protect and auto firewall. No results, its still blocking. 

Curious, what's the software?  what's the trusted source? 

Maybe, Norton Safe Web browser extension is blocking your download. 
R U seeing ->


a few times I've seen

 and a few times I've seen

Note: pics are from my saved pics and may not be what you're seeing. 


Note: Disable Auto-Protect & Disable Smart Firewall does not turn off Intrusion and Browser Protection, Data Protector nor Exploit Prevention.  


Please tell us what Norton is telling you regarding this event.
For information regarding this event > from Norton pop-up > View Details > Copy to Clipboard &or from Norton history > More Options > Copy to Clipboard > paste here.

For second opinion choose File &/or Search hash at VirusTotal 


How to post an image in the forums
https://community.norton.com/en/forums/how-post-image-forums-0

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Re: How to stop Norton stopping me download software

R U seeing "Malicious Site Blocked!"?

R U seeing "Dangerous Webpage Blocked"?

Note: pics are from my saved pics and may not be what you're seeing. 

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Re: How to stop Norton stopping me download software

I've already downloaded the exe. file from the web fine. 

Its at the final stage of the installation process, the installation wizard shows an error message with: 'access denied' and I also get a little pop-up from Norton saying it has blocked something.

ファイルの添付: 
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Re: How to stop Norton stopping me download software

Curious, what's the software?  what's the trusted source? 

@mrmj davieGG
Is this your software?
https://builddesk.co.uk/software/builddesk-u/download-builddesk-u/


 and I also get a little pop-up from Norton saying it has blocked something.

Please tell us what Norton is telling you regarding this event.
For information regarding this event > from Norton pop-up > View Details > Copy to Clipboard &or from Norton history > More Options > Copy to Clipboard > paste here.

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Re: How to stop Norton stopping me download software

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Re: How to stop Norton stopping me download software

Category: Data Protector
Date & Time,Risk,Activity,Status,Recommended Action,Status - Details,Program Path,Program Name,Date & Time - Details,Action Observed,Target
3/30/2022 1:41:46 PM,High,Data Protector blocked a suspicious action by BuildDesk_Setup_U_3_4_6_505.exe,Excluded,No Action Required,Excluded,C:\Users\bjm\Desktop\BuildDesk_Setup_U_3_4_6_505.exe,BuildDesk_Setup_U_3_4_6_505.exe,3/30/2022 1:41:46 PM,Suspicious process attempted to modify attributes of a file protected by Data Protector,C:\Windows\SysWOW64\Comdbffa.rra
3/30/2022 1:38:49 PM,High,Data Protector blocked a suspicious action by BuildDesk_Setup_U_3_4_6_505.exe,Excluded,No Action Required,Excluded,C:\Users\bjm\Desktop\BuildDesk_Setup_U_3_4_6_505.exe,BuildDesk_Setup_U_3_4_6_505.exe,3/30/2022 1:38:49 PM,Suspicious process attempted to modify attributes of a file protected by Data Protector,C:\Windows\SysWOW64\Comdcff.rra
3/30/2022 1:31:10 PM,High,Data Protector blocked a suspicious action by BuildDesk_Setup_U_3_4_6_505.exe,Excluded,No Action Required,Excluded,C:\Users\bjm\Desktop\BuildDesk_Setup_U_3_4_6_505.exe,BuildDesk_Setup_U_3_4_6_505.exe,3/30/2022 1:31:10 PM,Suspicious process attempted to open a file protected by Data Protector,C:\Users\bjm\AppData\Roaming\Microsoft\Crypto\RSA\S-1-5-21-2913871332-3197503757-3728901954-1001\4cfcc31adef2637416c728cefe6500a3_c5b13d4e-d0b6-4007-85d5-8a054143662d
3/30/2022 1:31:09 PM,High,Data Protector blocked a suspicious action by BuildDesk_Setup_U_3_4_6_505.exe,Excluded,No Action Required,Excluded,C:\Users\bjm\Desktop\BuildDesk_Setup_U_3_4_6_505.exe,BuildDesk_Setup_U_3_4_6_505.exe,3/30/2022 1:31:09 PM,Suspicious process attempted to open a file protected by Data Protector,C:\Users\bjm\AppData\Roaming\Microsoft\Crypto\RSA\S-1-5-21-2913871332-3197503757-3728901954-1001\0b90ad470ac68aa4d80758c8ec8264c0_c5b13d4e-d0b6-4007-85d5-8a054143662d

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Re: How to stop Norton stopping me download software

as test: Data Protector off during install. 

Note: BuildDesk Setup file is not signed

Caveat: I'm not familiar with "BuildDesk U"

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Re: How to stop Norton stopping me download software

Filename: BuildDesk_Setup_U_3_4_6_505.exe
Full Path: C:\Users\bjm\Desktop\BuildDesk_Setup_U_3_4_6_505.exe

Developers 
Not Available

Version 
7.1.100.1248

Identified 
3/30/2022 at 12:49:43 PM

Last Used 
Not Available

Startup Item 
No

Few Users
Fewer than 50 users in the Norton Community have used this file.

New
This file was released 16 days ago.

Good
Norton has given this file a favorable rating.

https://builddesk.co.uk/wp-content/uploads/software_builds/BuildDesk_Setup_U_3_4_6_505.exe
Downloaded File BuildDesk_Setup_U_3_4_6_505.exe from builddesk.co.uk

BuildDesk_Setup_U_3_4_6_505.exe

File Thumbprint - SHA:
a3afc0f0eb2dfb8ec958f1957ce47a385db8e84dc7c39c28466e553007e24e5a
File Thumbprint - MD5:
e51b1344d550e6f5f8fd195bec13f802

VirusTotal report [here]

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Re: How to stop Norton stopping me download software

I'm getting the same error message but this time there's no message from Norton. 

Is the answer just to uninstall Norton? 

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Re: How to stop Norton stopping me download software

Does anyone know if there is a number I can call Norton on. I've got a million other things on my plate and really don't want to spend hours trawling through forums to sort this. Though I appreciate the help from the community.
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Re: How to stop Norton stopping me download software

mrmj davieGG:

I'm getting the same error message but this time there's no message from Norton. 
Is the answer just to uninstall Norton? 

Is this your software?
https://builddesk.co.uk/software/builddesk-u/download-builddesk-u/

Filename: BuildDesk_Setup_U_3_4_6_505.exe
File Thumbprint - SHA: a3afc0f0eb2dfb8ec958f1957ce47a385db8e84dc7c39c28466e553007e24e5a
File Thumbprint - MD5: e51b1344d550e6f5f8fd195bec13f802
https://community.norton.com/en/comment/8525720#comment-8525720


Did you try Exclude Process?
https://community.norton.com/en/comment/8525716#comment-8525716

Did you try install with Data Protector off?  
https://community.norton.com/en/comment/8525719#comment-8525719


Note: Disable Auto-Protect & Disable Smart Firewall does not turn off Intrusion and Browser Protection, Data Protector nor Exploit Prevention.  

解決承認済み
拍手0

Re: How to stop Norton stopping me download software

mrmj davieGG:
Does anyone know if there is a number I can call Norton on. I've got a million other things on my plate and really don't want to spend hours trawling through forums to sort this. Though I appreciate the help from the community.

~regarding Phone Support
Please share your geo-location/country.  Maybe, I can post Norton Support phone number, if you want?
Are you United States?

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