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Norton360 Thinks Sophos is installed, but it's not!

投稿日: 2022-06-02 | 09:47 · 返信 2 · · 翻訳:

Hello all,

I'm unable to install Norton 360 on my main Windows 10 laptop. N360Downloader believes that "Sophos Exploit Prevention" is installed but it is not. It has an option to have it uninstall Sophos, but it fails because it can not find C:\Progamfiles(x86)\HitmanProAlert\Uninstall.exe.

I did have Sophos installed at one time in the past, but it was removed long ago. I've also tried other security solutions since I used Sophos. I've check "Add\Remove Programs", Program Files directories, browser extensions, and searched the registry. Sophos can not be found. Where is the installer getting this path from, and how can I proceed.

Please help me get this installed. 

Mike

ラベル: Install/Setup

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Re: Norton360 Thinks Sophos is installed, but it's not!

投稿日: 2022-06-02 | 18:40 · パーマリンク

Hello Mike. Give Revo Uninstaller a shot. Sophos abandoned the silent uninstall issue with Hitman Pro ages ago. There isn't a solution as far as an uninstaller at this point. Revo may find the remnants and remove those for you. Let us know what your results are.

https://www.revouninstaller.com/

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.2792 / Windows 10 Pro x 64 version 22H2 / build 19045.3758 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
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Re: Norton360 Thinks Sophos is installed, but it's not!

投稿日: 2022-06-20 | 12:52 · パーマリンク

@MikeGill Just following up to see if the suggestion I posted helped with your issue, can we assist further?

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.2792 / Windows 10 Pro x 64 version 22H2 / build 19045.3758 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1

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