このフォーラムスレッドには解決策が必要です。
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Norton 360 won't clean Chrome

Norton 360 doesn't do any file cleanups for Chrome "Version 102.0.5005.63 (Official Build) (64-bit)".

I have uninstalled and re-installed.  I have updated until there are no new updates.

No error messages appear.

P.S.  Norton Utilities Premium 21.4.6.565 doesn't show anything related to Chrome, either.

FYI:  Norton 360 ~ 22.22.4.11 ~ Windows 10 Home ~ 19041.1.amd64fre.vb_release.191206-1406 ~ Norton Autofix

返信

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Re: Norton 360 won't clean Chrome

How to insert screenshots into your posts. PDF files have been seen to be misrepresented here on the forums therefore others may/may not open them for security reasons. 

https://community.norton.com/en/forums/how-post-image-forums-0

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
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Re: Norton 360 won't clean Chrome

Sorry, I read the bottom upload that said text, pdf, and zip were the only files allowed.

Thank you.

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Re: Norton 360 won't clean Chrome

I have the same issue, any word on a fix?

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Re: Norton 360 won't clean Chrome

FWIW!! Norton also doesn't clean caches on Edge nor Opera GX ( Chromium based gaming browser ) on my machines. Opera has never been listed as my default browser although, its set in Windows as such. I believe the issue is with Chrome itself and the way Norton would inject into Chrome to perform what Chrome should do on its own within its settings. Have a look at this former post by Guru's bjm_ and peterweb for a possible resolution. 

https://community.norton.com/en/forums/file-cleanup-missing-remove-chrom...

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
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Re: Norton 360 won't clean Chrome

Thank you for trying to help.  As you can see, Fast Startup is/was already disabled.

Since my original post, I have installed and tried Firefox.  Same problem.  Then I tried MS Edge.  Again the same problem.  There is something wrong with 360.

If there are any other settings you need to see to help with the diagnosis, just let me know (tell me step-by-step where to find them) and I will gladly post them.

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Re: Norton 360 won't clean Chrome

Hi,

Thank you for posting on the Norton Community. I have sent you a private message requesting additional information. Could you please check your inbox when you get a chance? Thanks. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Gen Digital
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Re: Norton 360 won't clean Chrome

I hope I did this correctly.

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Re: Norton 360 won't clean Chrome

I have a similar problem on two devices with Chrome and Windows 11. I run Smart Scan and at the Advanced Issues Screen, when I select "View Solution" I get a blank screen. How do I make Smart Scan Clean these files?

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