There is no way to communicate with Norton to process a refund for my subscriptions
投稿日: 2022-08-02 | 08:39 · 編集日: 2022-08-24 | 11:24 · 返信 5 · パーマリンク · 翻訳:
There is no way to communicate with Norton to process a refund for my subscriptions. These were auto-renewed over a month before they were due and every option I try - "chat", phone no., etc. - goes to the same online form which I complete, but it will not send anywhere. Is there a Norton person who checks this forum who can process this, please?
[Edit: Clarified the subscription]
Re: There is no way to communicate with Norton to process a refund for my subscriptions
投稿日: 2022-08-02 | 10:29 · 編集日: 2022-08-02 | 10:33 · パーマリンク
Norton Community does not have access to your Norton account, subscription details nor payment method.
Norton Community does not have access to your Norton account, subscription details nor payment method.
Please Contact Norton Support regarding your subscription/refund.
https://support.norton.com/sp/en/us/home/current/contact-chat
https://support.norton.com/sp/en/us/home/current/contact-phone
Please review: Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507
Product Return Form
This form is only for products purchased in the US & Canada.
https://support.norton.com/sp/en/us/home/current/product-return-form
Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions
Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information.


MY SUBSCRIPTIONS reports: Activate Subscription Renewal ... with Automatic Renewal Off.
BILLING INFORMATION reports: There is no billing profile saved in your account ... with no billing information.
Please review: Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN
When you stop your Norton subscription from automatically renewing:
When you stop your recurring subscription, your subscription will not automatically renew.
When you stop your recurring subscription, your subscription will not have the Norton Virus Protection Promise.
Users may always check subscription terms/best price via > Contact Norton Support
Users may always shop reputable online/retail vendors for best price.