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When I use Norton Search in the Norton App, Norton Antivirus freezes

投稿日: 2022-09-05 | 04:49 · 返信 4 · · 翻訳:

First, I am facing a Norton App freeze issue in the latest version of Norton Security (22.22.7.14). 
Why is my Norton App freezing? 
When I use Norton Search and type anything, like e.g., settings or any random thing, it shows results, but when I search again and click on Norton Search, Norton Freezes and it may stay on. I had to close the program. 
Norton will work normally again until we do not search for anything on Norton Search. 
I had no Norton Search issues with the previous Norton Antivirus version, Norton Security 22.22.6.10.

I tried uninstalling and reinstalling, but the issue was not solved. When I look into Norton's recent history, it shows that unauthorized access was blocked to C:WINDOWS/SYSTEM32/WERFAULT.EXE

Can anyone say what is causing this?

ラベル: Security History, Windows 10, Auto-Protect

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Re: When I use Norton Search in the Norton App, Norton Antivirus freezes

投稿日: 2022-09-05 | 08:02 · パーマリンク

Norton Team are aware of such issue and team are working on this to have this fixed in upcoming patch.

Read it <here>.

Win 11 Pro version 23H2, |Certified Windows PC Troubleshooter|
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Re: When I use Norton Search in the Norton App, Norton Antivirus freezes

投稿日: 2022-09-05 | 09:13 · パーマリンク

Thanks for the reply and information.
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Re: When I use Norton Search in the Norton App, Norton Antivirus freezes

投稿日: 2022-09-06 | 19:04 · 編集日: 2022-09-06 | 19:07 · パーマリンク

Kindly run the LIVEUPDATE untill you see no update available. Norton has release the patch to fix the search freezing error. Current Norton 360 version 22.22.8.13

Win 11 Pro version 23H2, |Certified Windows PC Troubleshooter|
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Re: When I use Norton Search in the Norton App, Norton Antivirus freezes

投稿日: 2022-09-07 | 03:22 · パーマリンク

Thanks for notifying me, I have updated to 22.22.8.13 through live update. Finally Norton search issue solved.

Thank you Norton Community and Norton Team. 

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