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After HDD failure & Windows 10 re-install Norton not showing prior cloud backup

投稿日: 2022-09-17 | 16:35 · 返信 4 · · 翻訳:

Hard Drive Failed, Installed new SSD, Reinstalled Windows, Re installed Norton 360

Went to the dashboard to restore my backup from the cloud - cloud back-up demanded to be set-up. Clicking on it did not offer any restore function.

It said "there is no current backup" yet it knew I only had 13.6Gb available out of the my 100Gb allocation.

How do I reconnect to the cloud and recover my data?

ラベル: Backup, Windows 10

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Re: After HDD failure & Windows 10 re-install Norton not showing prior cloud backup

投稿日: 2022-09-17 | 16:59 · 編集日: 2022-09-17 | 17:02 · パーマリンク

after Norton re-install.  Users need to re-create their backup sets.

Users backups are stored online/cloud. 

Restore pictures, music, or other important files from Norton backup sets 
https://support.norton.com/sp/en/us/norton-360/current/solutions/v6958542

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Turn on Norton backup from Settings window
https://support.norton.com/sp/en/us/norton-360/current/solutions/v7821374

Get started using Norton Cloud Backup 
https://support.norton.com/sp/en/us/norton-360/current/solutions/v19213795

Delete backup set and files 
https://support.norton.com/sp/en/us/home/current/solutions/v19828921

Manage backup files on Norton Backup Drive 
https://support.norton.com/sp/en/us/home/current/solutions/v19828933

Modify settings for or rename your Norton Backup sets 
https://support.norton.com/sp/en/us/norton-360/current/solutions/v19828922

Add or exclude files and folders in your backup sets 
https://support.norton.com/sp/en/us/norton-360/current/solutions/v20534334

View or change the default file types or file extensions that Norton includes in backups
https://support.norton.com/sp/en/us/norton-360/current/solutions/v7344814

Restore pictures, music, or other important files from Norton backup sets 
https://support.norton.com/sp/en/us/norton-360/current/solutions/v6958542

Choose the location of the files to be restored before running Norton Backup 
https://support.norton.com/sp/en/us/norton-360/current/solutions/v7927242

Fix problems with storage space in Cloud Backup
https://support.norton.com/sp/en/us/home/current/solutions/v128450551

Norton video tutorials - Backup and Restore
https://support.norton.com/sp/en/us/home/current/solutions/v102698236

Norton Products: How-To Video Hub
https://community.norton.com/en/forums/how-to-video-hub

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Re: After HDD failure & Windows 10 re-install Norton not showing prior cloud backup

投稿日: 2022-09-23 | 20:32 · パーマリンク

I read all the referenced info. I reinstalled Norton 360, set up and ran a small backup. When I tried to restore, only this back-up was listed, no sign of the recovery data I desperately need.

 I can find the back-up sets listed if I log on to My Norton but that only allows recovery of one file at a time, the backup has 68,000+. The backup was an image of my C:drive just before it failed.

How can I access this back-up for a full restore?

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Re: After HDD failure & Windows 10 re-install Norton not showing prior cloud backup

投稿日: 2022-09-24 | 09:07 · パーマリンク

When you started the restore function, did you click on View All in the Restore From section? That should list all backup sets in your cloud storeage.

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Re: After HDD failure & Windows 10 re-install Norton not showing prior cloud backup

投稿日: 2022-09-24 | 14:44 · パーマリンク

Yes, clicking on View All only shows the current backup. “View all Backlog Sets Online” shows everything is there including the new Set. I repeated the process from reboot to reinstall and ran another backup. Going to restore, only today’s backup set was listed. Nothing else. Finally , I re-ran the backup. On restore ONLY the latest backup file was listed, not the prior one from earlier today or any others.

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