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Norton App Lock not locking all of the functions in my Android phone's "settings" page

投稿日: 2023-01-13 | 08:51 · 返信 9 · · 翻訳:

I just upgraded from my Galaxy S8 to a Galaxy 22+.  Although this worked on my S8, my 22+ does not require a password to access the phone's "settings" function (such as when pressing the gear icon on the phone).  Happily, App Lock does protect all of my other designated apps, and also protects some but not all of the individual functions in the settings function.  For example, it does require a PIN for "Modes and Routines" and "Themes", but not others, such as "Apps" [which is critical] and "Connections".  How can I make App Lock require a PIN to access the entire "Settings" page (which I tried to enable, but it did not work) or otherwise protect my "Apps" and other currently unprotected functions on the Settings page?  Thank you!

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Re: Norton App Lock not locking all of the functions in my Android phone's "settings" page

投稿日: 2023-01-13 | 09:35 · パーマリンク

In the Android Settings, be sure that the Accessibility > Installed Services section, be sure that that the Norton App Lock Service is turned on.

The App Lock app should not only work for specific settings sections within the Android Settings. It should be  all or nothing.  Try disabling the Settings protection and restart your device. Then turn on the Settings protection again and test.

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Re: Norton App Lock not locking all of the functions in my Android phone's "settings" page

投稿日: 2023-01-13 | 13:06 · パーマリンク

Thank you for the prompt response.  I did everything you said, and unfortunately nothing changed.  I still get a PIN requirement for some, but not all of the functions on the Android Settings page and I can get to that page without a PIN.  FWIW, this used to work on my Galaxy S8.  Anyway, do you have any more suggested solutions for me?  Thanks very much!

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Re: Norton App Lock not locking all of the functions in my Android phone's "settings" page

投稿日: 2023-01-13 | 16:41 · パーマリンク

What Android version is on this new device?

Do you have multiple users setup on this device? 

It could be something about the newer Android version(s) that is interfering with App Lock.

Maybe time to contact Norton Support and see if they can figure out what is going on.  www.norton.com/contactcs   If using the chat function, as soon as you can enter any information, enter "agent please". That will get you out of the chat bot and connected to a human.

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Re: Norton App Lock not locking all of the functions in my Android phone's "settings" page

投稿日: 2023-01-14 | 09:31 · パーマリンク

Thank you again.  The phone has Android version 13.  I don't have multiple users set up.  I will contact Norton Support as you suggest and see what they say.  Thanks!

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Re: Norton App Lock not locking all of the functions in my Android phone's "settings" page

投稿日: 2023-01-14 | 11:57 · パーマリンク

Please let us know how things go with Support.

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Re: Norton App Lock not locking all of the functions in my Android phone's "settings" page

投稿日: 2023-01-16 | 09:06 · パーマリンク

I chatted with several Norton people on the chat line.  Nobody could resolve the problem.  Finally, the last person said some expert would call me.  He or she never did.  I called an 800-715-6035 number this morning and was told Norton had discontinued the App Lock.  In that case, why was I able to download it?  More importantly, why did nobody on the chat support tell me?  VERY FRUSTRATED after investing a few hours to solve this!!

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Re: Norton App Lock not locking all of the functions in my Android phone's "settings" page

投稿日: 2023-01-16 | 09:54 · パーマリンク

Well, this is the first I have heard of Norton App lock being discontinued. Let me look into this.

Thanks for the feedback.

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Re: Norton App Lock not locking all of the functions in my Android phone's "settings" page

投稿日: 2023-01-16 | 10:49 · パーマリンク

Thank you for all your help.  I did call back and got a different person.  After a lot of work, including let her access my phone remotely, she told me that App Lock cannot block access to my phone's settings page.  That is weird because it did just that on my prior Android phone.  I am now thing of giving up and switching to, e.g. AppLock by Ivy Mobile.

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Re: Norton App Lock not locking all of the functions in my Android phone's "settings" page

投稿日: 2023-01-16 | 11:08 · パーマリンク

Samsung has always had proprietary changes to their version of the Android OS. These can sometimes cause issues with apps that are designed for the 'official' Android releases. Generally if this is the case there is nothing that Norton can do to work around those changes. And they are not going to use their limited resources to develop multiple versions of an app to satisfy a few non standard OS versions. 

Maybe the next update to your device's OS will resolve this????

I'll still wait to here from my contacts on the discontinuing of App Lock. 

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