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Autofill Credentials dont work in Chrome browser in any website

For a while now NIS 360 does not work in Chrome (using Chrome Version 42.0.2311.90 m)

Toolbar is loaded and showing as logged in but NO credential fields are filled or get filled by selecting any multiple credential option from the toolbar drop down.

I have removed and reinstalled the toolbar many times and run Liveupdates but doesn't work at all.

Tried it on Firefox 37.0.1 and it works fine.

This all started when Chrome released an update related to graphics and screen size or something, months ago where Chrome users were advised to run Chrome with the following extension {/force-device-scale-factor=1} which fixed things like Ad-Blocker.... must be something to do with redendering..?!?!?

Any help out there is greatly appreciated

Using NIS version 1.05

Windows 7 64 Bit professional

返信

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Re: Autofill Credentials dont work in Chrome browser in any website

Hello adekil

Welcome to the Norton Community Forum

The current version for NIS is 21.7.0.11. I don't know what version NIS 1.05 is. Have you run live update until there are no more updates, restart and then try run live update again. You may have to do this several times. Have you loaded the toolbar extensions from the Chrome web store? Please see this Announcement about the Toolbar.

https://community.norton.com/en/forums/norton-toolbar-update-20152110-google-chrome

Hope this helps. Please come back and let us know how you made out. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
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Re: Autofill Credentials dont work in Chrome browser in any website

Hi - I have the Norton Security Toolbar version 2014.7.12.11 which is fine, but the Norton Identity Safe version 1.05 is the problem and none of my username/password fields are populated through Chrome. Both extensions were installed via the Chrome webstore and yes ive run live update many times but still I cannot get Norton Identity Safe to work on Chrome.

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Re: Autofill Credentials dont work in Chrome browser in any website

FWIW ~ I never received notice re

This all started when Chrome released an update related to graphics and screen size or something, months ago where Chrome users were advised to run Chrome with the following extension {/force-device-scale-factor=1} which fixed things like Ad-Blocker.... must be something to do with rendering..?!?!?

I have same Chrome / Norton version numbers working okay.   Can you change scale factor back to what ever it was...  How did you change scale factor ?   Are you running Norton product.  Or, Stand Alone Toolbar IDSS.

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Re: Autofill Credentials dont work in Chrome browser in any website

I never changed the scale factor on Chrome, always left at 100% (if thats what you were referring too?)

Yes, i'm running Norton 360 product but the extensions were downloaded and installed via Chrome webstore

The Identity Safe only fails on Chrome, it works on IE and Firefox.

I haven't removed Norton 360 or reinstalled and shouldnt feel I need to when the browser extension do not come from the main product install.

any other ides?

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Re: Autofill Credentials dont work in Chrome browser in any website

I referenced scale factor because you stated....

This all started when Chrome released an update related to graphics and screen size  
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Re: Autofill Credentials dont work in Chrome browser in any website

Ah yes, there was some feature that allowed you to change the scale on Chrome, can't remember specifically what it was but it was nothing I was interested in so never changed anything.

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Re: Autofill Credentials dont work in Chrome browser in any website

As you've beaten the bushes with the Extensions. Next step would be running NRnR.  But...

I haven't removed Norton 360 or reinstalled and shouldn't feel I need to when the browser extension do not come from the main product install.

The Extensions install by way of Chrome store as a Chrome requirement.   Norton had to re-invent the wheel to satisfy Chrome. 

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Re: Autofill Credentials dont work in Chrome browser in any website

Does placing cursor in field help ?
Here's a Chrome ~ Norton Security Toolbar update...
https://community.norton.com/en/comment/6347881#comment-6347881

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Re: Autofill Credentials dont work in Chrome browser in any website

No that doesn't do anything, it used to always populate the username/password field, turn orange and thats that. Now it doesn't do anything even when you click in the fields. On some pages I have multiple logins and the Norton identity safe drop down does appear prompting which credentials to populate when that page is loaded so there is some kind of recognition happening, but again fields don't turn orange or get populated.

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Re: Autofill Credentials dont work in Chrome browser in any website

Where I have multiple Logins I'm presented with Orange then I'll click Orange which goes Blue offering Logins.  Then I'll click my selection and Autofill occurs...

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Re: Autofill Credentials dont work in Chrome browser in any website

Yep I have that option when there are multiple logins but no auto fill occurs or anything else.

Would a total reinstall of Norton 360 help do you think, or is there another option to install the toolbars outside of the chrome web store?

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Re: Autofill Credentials dont work in Chrome browser in any website

Does Orange go Blue with click thereby offering multiple Logins....mine has to go Blue then I select from Blue for Autofill. 
Did you update to current....I've updated okay for NIS v21
Chrome store is the sole source....  I've run NRnR before to refresh my product.  I'll reach and suggest Extensions have to speak to main program.  But, cannot say for certain NRnR will sort.  NRnR run may eliminate main program as causal. 
EDIT: Have you added another Toolbar ... Open Settings > General > Is Chrome OK .. .how about a restart...

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Re: Autofill Credentials dont work in Chrome browser in any website

Clicking the multi login does turn blue but when clicking any of the options nothing happens.

Just seems whatever website I am on in Chrome the auto fill does not happen.

On firefox for example the fields are populated and orange with the Norton tick, multiple login selection works seamlessly as well.

Whats the options to check for updates on the toolbar, just live update? If so nothing.

I've removed again the toolbars and reinstalled via the main identity safe update screen within the 360 product, still no good.

360 shows that the toolbars are OK and the toolbar appears when I go to a page with saved logins, just doesn't populate.

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Re: Autofill Credentials dont work in Chrome browser in any website

Chrome Extensions comes by way of the Chrome store as you know.

Note : No need to run Product LiveUpdate :

               a) Automatically refreshed by Chrome Webstore after few restart of browser.

               b) If not, Can be updated manually by :

  •  Go to "chrome://extensions/" in chrome.
  •  Check 'Developer Mode' checkbox
  •  Click on 'Update Extensions now'

Presuming you've been through Settings > Tabs ... Presuming you've Close Vault > Restarted machine > Open Vault

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Re: Autofill Credentials dont work in Chrome browser in any website

Nothing seems to work. This has been on going for quite a few months now so updates have happened, restarting PC has happened. Its only now I've renewed my subscription I'd like this working in Chrome.

Tried the extensions update but seems I have the latest products anyway.

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Re: Autofill Credentials dont work in Chrome browser in any website

Community just started reporting Chrome Toolbar update broke Toolbar.  Please stay tuned ...
Sorry, news only just appeared in another Thread here Permalink & Permalink

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Re: Autofill Credentials dont work in Chrome browser in any website

Trusted member of the Community avjohnnie reporting
https://community.norton.com/en/comment/6348751#comment-6348751

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Re: Autofill Credentials dont work in Chrome browser in any website

I just finished uninstalling & re-installing Chrome and the current two Norton extensions that I use...

( Extensions are available at: https://identitysafe.norton.com/client?server=1 )

For me, NTB is now functional again in Chrome... 

FWIW - This is the first time I've had to do this because of a (presumably gone wrong) update push...

Hopefully this process will work for others as well...

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