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拍手0

Norton Security blocking down load of SAFE Program!

I am furious with the overzealous actions of Norton Security by blocking me from downloading what I know is a safe program from France called ADWCleaner.  I have used this program for many months and have had no problems with it.  The latest revision of ADWCleaner is being blocked from access by Norton Security and I am wondering how to either bypass or delete this action.  - - I look forward to a solution for my problem and I am currently using Windows 7 Home Premium with IE10.

LeeBee

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拍手1 Stats

Re: Norton Security blocking down load of SAFE Program!

adwcleaner download is quarantined not blocked....YMMV
Turn Off > Download Intelligence  OR Restore from Quarantine w Exclude
VirusTotal > adwcleaner_5.026.exe https://www.virustotal.com/en/file/bdcd8f91e68b34b9d753ac41ab28e1da124a09c2b8b654b05bc56c3621d68f4c/analysis/

Heuristics > Automatic = adwcleaner_5.026.exe Threat name: Suspicious.Cloud.7.EP
Heuristics > Off = adwcleaner_5.026.exe Threat name: WS.Reputation.1
Please review > How to report false positives

拍手0

Re: Norton Security blocking down load of SAFE Program!

Hello Norton Fighter 25 -

Thanks for your prompt reply to my message from yesterday.  I temporarily turned off Download Intelligence as you suggested; however, my download of ADWcleaner was still blocked and/or quarantined .  I was unable to use your second suggestion which was to Restore from Quarantine.  Today I submitted a false/positive report to Symantec and will await their email reply.

Thanks Again -

LeeBee

拍手0

Re: Norton Security blocking down load of SAFE Program!

Well, I pulled adwceaner from ToolsLib without Download Intelligence disable. 
Download went to Quarantine and I can Restore from Quarantine.    Works my side. 
Tested 3 times yesterday.
Caveat: I don't run adwcleaner.
Edit: just tested > Norton Download Insight reports adwcleaner Good
yesterday was probably reputation flag on very new, very few users.
YMMV

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