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拍手0

Norton Family for Android Issues

Hi, first of all, sorry my poor English.

I'm new to Norton products family. I wanted to buy Norton Family product to protect my daughter. I had a phone call with Norton products call center in my country (Türkiye). I asked many questions about product and finally I was satisfied with explanations.

There was also a campaign about buying Norton Family + 10 Norton Security with Backup licenses. I bought it. The important thing was Norton Family for me not the security licenses.

Anyway, I installed Norton android app to my daughter's tablet and mobile phone. I set up them and turned them to child mode.

I also set up the family tab (which is Turkish) in norton web site.

Whats working :

1- Notifications Tab : Showing info like surfing with unsupported browser, surfing to this web page is blocked by Norton...

2- Web tab : blocked web pages list that user tried to reach with chrome or unsopperted browser.

3- Applications Tab : Which apps did user tried to install and which of them succeeded which failed.

4- summary tab : Graphical statistics.

5- weekly mails that reports user activities.

Whats not working :

1- Search Tab : Empty

2- Social Tab : Empty

3- Time Tab : Empty

4- Video Tab : Empty

So, the most important functions of norton family are not working for me. I bought this package exactly for the "Whats not working" list. If your android application can't tell me :

- which videos has been watched in youtube app / mixerbox app

- chat texts and info like chating with which friend from apps like Facebook, etc.

- how many hours has my daughter spent using tab or phone.

- what has she searched?

then why is this application needed for? Why will people give $19.99 for this app? There are many cheaper apps which also can't do these things. That's why I bought norton family, it must trace those and report me.

I tried to get in contact with Norton Family Türkiye call center for two times but they never returned.

So, I want know if there any settings that I missed to set up, PLEASE inform me.

But, if these VERY IMPORTANT FUNCTIONS are really not working, then please tell me exact date when your developers make them work. Because about 2.5 months of my licence have already passed and I don't want to wait for another 2.5 months.

The other thing that I want to discuss is Norton Family licences. I bought :

10 Norton Security with backup licence

Norton Famliy licence.

I was told (by Norton call center Türkiye) that I can install Norton Security to 10 different computers. There is no problem with this.

I was also told that if I buy Norton Family, I would be able to add Norton Family System as many devices I want for Free. I made them verify this many many times on phone. Only one paid Norton Family and many devices attached to this licence.

I installed Norton SwB to 5 computers.

I installed Norton family android app to 2 devices without Norton SwB.

So, in this situation I used only 5 Norton SwB licences.

When I check Norton Family web site - Services Tab - Norton SwB, tells me that "7 of 10 seats used". I think there is a big mistake or I misunderstood something. I think this is another issue that has to be explained.

Apologies if I made any wrong translation and wrote something wrong which I didn't want to mean.

With my best rigards.

返信

拍手0

Re: Norton Family for Android Issues

Hi muratuzun,

Thanks for the detailed post.  I understand you perfectly.

If you have Norton Security with Backup, Norton Family for premier is free given to you (It is included in the Norton Security with Backup).

Norton Family currently monitors Search, Social and Video on Windows devices, not yet for Android devices yet.

Norton Family controls how much time your kids spend online using their Android mobile devices and Windows, so you should see information for time restriction.  Does the child get logged out when the time is up on the Android device?  Please make sure the Time Supervision is turned On.

As for the licence issue, can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner, so we can check into this?

Thanks

Katie

Thanks Katie
拍手0

Re: Norton Family for Android Issues

Hi muratuzun,

Thanks for your private message with email information.  We will check into the licence issue. 

Have you got a chance to check the time restriction function?  It should monitor time usage on the Android device.

Thanks

Katie

Thanks Katie
拍手0

Re: Norton Family for Android Issues

Sorry for replying late but I just had time to check time restriction in this weekend. It works but to be honest, not the way I expected. I tried it in mobile phone of my daughter. I set time restriction to 8 hours. In my opinion restriction has to count usage time not standby time. The phone was in open state and it was being charged.  Nobody used the phone during the day. But when I set to 8 hours, it started to restrict everything. Time restriction has to count usage time, not  standby + usage time. (By standby I mean the time passes during screen is locked.)

拍手0

Re: Norton Family for Android Issues

Hi muratuzun,

Thanks for the update.  During the time you were charging the phone, did you have any browser or app open that could be playing or contacting its server online?

Thanks

Katie

Thanks Katie
拍手0

Re: Norton Family for Android Issues

The phone ran out of battery. I plugged the phone charger and started the phone. All apps were closed but some services like Facebook might be running.

拍手0

Re: Norton Family for Android Issues

Hi muratuzun,

If a browser open and some services on the page ping their servers online, Norton Family could read the phone is being used.  I will check with the team on this.  

Thanks

Katie

Thanks Katie
拍手0

Re: Norton Family for Android Issues

Hi muratuzun,

I checked with our engineering team on this and they said Norton Family time supervision monitors if any app is in foreground and the screen is not locked. 

On Charging the mobile, If any application comes to foreground it is considered as active usage of the application. Once the screen is locked Time monitoring would stop.

During curfew hours all apps will be blocked even if there time usage left for the day.

If you have any questions, please let me know.

Thanks

Katie

Thanks Katie
拍手0

Re: Norton Family for Android Issues

Thank you for you interest. I will try it again and inform you about results.

Do you have any progress about my licence issue?

拍手0

Re: Norton Family for Android Issues

We are checking into the license issue.

Thanks

Katie

Thanks Katie
拍手0

Re: Norton Family for Android Issues

Hi, when will norton family be able to trace social apps and youtube (etc.) apps on android devices? I have already wasted 3 months. Can you tell me an exact date please?

拍手0

Re: Norton Family for Android Issues

Hi muratuzun,

Thanks for the inquiry.  As you know, these features are currently available for Windows device, not yet for Android device yet.  I'll pass your request to the Android team. 

Thanks

Katie

Thanks Katie
拍手0

Re: Norton Family for Android Issues

Hi,

It has been almost 2 months after the last post. Is there any progress about tracing social apps and youtube app? Any news from the Android team?

If there is no prgoress about this subject, I will warn Turkish people about this subject by opening a thread in www.sikayetvar.com.

Kindly be informed.

拍手0

Re: Norton Family for Android Issues

Hi muratuzun,

Thanks for the update.  I'll forward your request to the team.

The two features you suggest are very useful, which would definitely help parents to monitor children on Android device.  As you know, these functions need time to be developed.  Our team has been working very hard adding more features and enhancing existing functionalities.  We will add them as soon as possible.  Thanks for your understanding.

Thanks

Katie

Thanks Katie
拍手0

Re: Norton Family for Android Issues

Hi,

From now, 53 days later my licence will be expired. Thanks to your "team" there is still no improvement about "Norton Family will be able to trace social apps and youtube (etc.) apps on android devices".

As I told before, I warned people about this subject at www.sikayetvar.com.

Kindly be informed.

拍手0

Re: Norton Family for Android Issues

I will forward your valuable request to the team again.

Thanks

Katie

Thanks Katie

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