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Norton 360 closes or crashes when i try and run back up

I have just created a new back up set to include additional files. I have deleted the old back up set within Norton. I have tried to run the new back up since setting it up but after a few seconds of running the Norton boxes close, I loose the task bar icon. With no error message or anything. I have shut down my computer, I have logged in an tried running back up every time the same thing, Norton boxes close and task bar icon disappears. I have it set to back up to my external hard drive which is working and has backed up my computer for several years now.

I am running windows 10 64bit and have had no issues since upgrading to windows 10 before now.

ラベル: Norton 360

返信

拍手0

Re: Norton 360 closes or crashes when i try and run back up

Have you tried restarting instead of shutting down? If you use Windows 10, there can be an issue with the Fast Start feature.. See more information here.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton 360 closes or crashes when i try and run back up

Hello

Have you been able to back up since you changed to Windows 10?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.8.65 Core Firmware 288 Chrome latest version.
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Re: Norton 360 closes or crashes when i try and run back up

Yes have no issues backing up on windows 10 since upgrade until now.

拍手0

Re: Norton 360 closes or crashes when i try and run back up

Yes have tried restarting instead of shutting down

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Re: Norton 360 closes or crashes when i try and run back up

Hi, Pricey. Unless anyone has other ideas, it might be worth trying the Norton Remove and Reinstall Tool if you haven't already, as it is designed to give you a fresh clean install.   http://www.norton.com/nrnr

If used, please read the Before you begin note and run Live Update after until no more are found, then reboot.

Let us know how you go.

Windows 10 Home X 64 Norton Security Premium Latest Version
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Re: Norton 360 closes or crashes when i try and run back up

Hi F 4 E,

I have tried to download the removal and reinstall tool as you suggested and it gets to 99% with 1 second left and then says that it was interrupted. I have tried several times to download it and it keeps coming up with the same message.

Rgds

ファイルの添付: 
拍手0

Re: Norton 360 closes or crashes when i try and run back up

Hmmm,ok. Can you download the Norton Removal Tool ?  https://www.norton.com/nrt

This will give you a cleaner install. Uninstall Norton using this tool,and download a fresh version from your Norton Account.

Any problems,let us know.

Windows 10 Home X 64 Norton Security Premium Latest Version
拍手0

Re: Norton 360 closes or crashes when i try and run back up

Hi F 4 E,

Managed to install removal tool & carry out an uninstall using the tool, and downloaded a fresh install from my account. I set up a new back up set and saved settings and ran a back up and im no better off. Same thing happens, back up runs for a few seconds and then closes the window and removes the task bar icon as previous. I am currently running a quick scan and then ill run a full scan and see if that picks up anything. Otherwise everything else seems to work fine. Just that im unable to carry out a back up.

Might try another external HD, I know this one is working as I can copy and transfer files etc back and forth without any issues, but with try and see if that might make a difference.

Cheers

拍手0

Re: Norton 360 closes or crashes when i try and run back up

Hello

Do you still have room for the backups?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.8.65 Core Firmware 288 Chrome latest version.
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Re: Norton 360 closes or crashes when i try and run back up

Hi, Pricey. It may also be worth running a system file check to see if you have any disk corruption.

https://support.microsoft.com/en-us/kb/929833

Also, Andmike's advice in this thread may be of assistance.

https://community.norton.com/forums/backup-fails-fix-fails-cant-manage-d...

Windows 10 Home X 64 Norton Security Premium Latest Version
拍手0

Re: Norton 360 closes or crashes when i try and run back up

Same issue I'm having. Last back up 2 months ago to a USB drive. Tried again today and it shuts down Norton 360. Tried restart, repeated trys, different usb port.

拍手0

Re: Norton 360 closes or crashes when i try and run back up

I ran live update, restarted and the problem was gone. Successful backup.

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