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お探しの情報が見つからない場合、 フォーラムで質問してください。

このフォーラムスレッドには解決策が必要です。
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What is way to know if item fals positive and how to report

Norton Security Auto-Protect  processed and then quarantined  SAPE.Heur.A98C0.  I then tried to look for information through google web search but found no CLEAR helpful information; just found it in a list on some listed page but no helpful information other than just being on a list telling nothing.

Norton Security shows no pathway to find or submit anything for Symantec to tell me how and what it is.  The item is quarantined, and that is all I know.  I do not know if it was a real threat.  I do not know if a false positive.  N.S. showed information in Recent History, Options, that the item was contained in Smoothdraw4.exe, which I have NOT USED for at least two months.  The Smoothdraw4.exe file and associated application package has been on this computer for about 2 years with no sign of any malware nor infection problem.  I was neither even using Smoothdraw tonight when N.S. caught SAPE.Heur.A98C0 and removed quarantined this item.

Someone tell me what to do.  Could I simply go through N.S., History, choose the item, and restore+exclude from further checking for this item?  How exactly can I give the file to Norton orSymantec for examination?   Where is the stuff to do the false positive from/to Symantec or to find out?

ラベル: Quarantine

返信

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Re: What is way to know if item fals positive and how to report

A little bit of knowledge is... well a little bit of knowledge.
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Re: What is way to know if item fals positive and how to report

Krusty13,

They are QUARANTINED!  How do I do this??

I tried that submit site.  I CANNOT UPLOAD THE FILE!  IT IS IN QUARANTINE!  HOW DO I DO THIS??

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Re: What is way to know if item fals positive and how to report

This is all that I am able to do:

Smoothdraw as the application itself has been on the computer for at least two years, ... until tonight.  I have used it a few times with no problems.  I was not even yet trying to use it tonight when Auotprotect did what it did.

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Re: What is way to know if item fals positive and how to report

If you're certain this is a false positive, see the "Restore" option?  If you restore the file/s you should be able to submit them as false positives.

A little bit of knowledge is... well a little bit of knowledge.
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Re: What is way to know if item fals positive and how to report

@g_cafe_c:

Try excluding the entire folder of Smoothdraw you extracted. 

More, if you're using 10/8.1/8 PC, plz disable fast startup setting and, run LiveUpdate to get the latest Norton updates.

Repeat the given tip above if you also have problem using other common/well-known applications. For details, plz read this KB.

For more info, you may Chat with Norton Support.

Please post back if this or any other comment solves your problem. THX...

PS:

SmoothDraw is a natural painting and digital free-hand drawing software that can produce high quality pictures...

 

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
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Re: What is way to know if item fals positive and how to report

Krusty13 and 20750065,

I believe I can follow what you are saying and will try that/them. 

Some web/internet searching for quarantined and norton and excluding lead me to articles, and finally I looked directly in my installed Norton Security to see the settings about excluding in the Antivirus part of Settings; and the "Configure" link in Norton Security.

Late.  Not need Smoothdraw at this moment, so waiting until later to try this.

(Windows Vista, service pack 2, 8-year-old laptop)

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Re: What is way to know if item fals positive and how to report

File name: SmoothDraw4.exe
Detection ratio: 2 / 56
Analysis date: 2016-12-14

Symantec SAPE.Heur.A98C0

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Re: What is way to know if item fals positive and how to report

I appreciate the patient help.  Restored from Quarantine with Exclusion from Auto-Protect; Gave information as best I could through https://submit.symantec.com/false_positive/standard/ , and now waiting for results or further information.

Also tried running a custom scan of the whole folder, and Norton Security found no infection.

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