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拍手2 Stats

Norton Core - The Good and the Bad

I just received my Norton Core a few days ago and, unfortunately, I will not be able to use it in it's current form.

It is very fast and provides good wireless coverage. It provides up to a 50% increase in speed to my wireless devices. The device is small and good looking, compared to a Netgear Nighthawk AC 1900. Access to setup and status of the router via the App is OK, but the app only provides a limited set of information. The Core seems to be a very closed router system and provides a somewhat limited set of functionality, compared to other routers on the market. If you want to do it Norton's way, OK. If you need a more tailored setup for your environment,... not so good. 

I can't use this router because it does not support my USB connected hard drive. It has 2 USB 3.0 ports, but it only supports printers. I have a wireless printer on my network so the USB ports are useless for me. I do need/want  access to a hard drive that I can map to a network drive. Can't do it with Core at this point in time.

There's is no way to reserve IP addresses for various devices, and there is no way to see, via the app, what device has what IP address.  Deal breaker,.. maybe not, but I like the flexibility my web based router provides. If I could do it via the App, great.

The ports in the device are VERY close together. If you have medium to large hands, hooking up cables to it is a real challenge. Attaching ethernet cables with larger, no snag connectors, takes some patience. The Core comes with a  very thin ethernet cable with some smallish plugs, which works well since the WAN port has very limited access. Wish they had made Core with just a little bit more space around the port panel.

Now I have to figure out how to send this puppy back for a refund. Customer service has referred me to tech support, Don't like the sound of that.

ラベル: WiFi Performance

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拍手2 Stats

Re: Norton Core - The Good and the Bad

wjhallahan thank you for your review and feedback. Our team is working constantly listening to our costumers and adding new features as requested.

I read your comments and I have 2 clarifications:

1. Missing IP address: You can observe the IP address of each connected device by using Core mobile app: Go to the main screen ->press on Devices->Choose a connected Device-> IP/Mac and other important info about this device will be presented. 

2. Locking IP address to a device: If you would like to lock an IP address to a specific device you can add a port forwarding rule to that specific device. This will force Core to lock the existing DHCP allocated address to that specific device. 

Hope that helps and that you will decide to stay with us as a valued Norton Core costumer. 

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Re: Norton Core - The Good and the Bad

Thanks for the clarifications Benz. I missed the IP/MAC info available in the app. Didn't scroll down far enough. Still have a big problem with the available USB support. Would love to use CORE, but still have a need for a cheap, easy NAS solution. I might look at a cloud solution, but I'm talking TB, not GB storage. Wonder when Norton will get around to adding this feature to Core?

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Re: Norton Core - The Good and the Bad

I thought it had NAS support via USB. Are you telling me this isn't the case?

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Re: Norton Core - The Good and the Bad

USB 3.0 ports only support printers at this point. I plugged my 3TB USB Seagate into the Core expecting it to show up on my network and ready to map to "z". No such luck. Further research indicated there is no hard drive support yet through the USB ports. It's on the list of Norton's future enhancements. It's really a shame they missed the very common router feature. I have been using the feature for years with other routers. Core has other great features, including speed and coverage packed into a small attractive package. The app is also easy to learn and use.
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Re: Norton Core - The Good and the Bad

I am about 100% positive I asked this question prior to purchasing and was informed it would support networked drives. Will have to go back and look, though. Can that functionality even be added through a firmware update? What is the possible use for two networked printers and nothing else via USB? Besides, aren't most printers wireless capable at this point?  Pretty disappointing!

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Re: Norton Core - The Good and the Bad

When I first looked at the specs for Core and saw it had TWO USB 3.0 ports I jumped to the conclusion that one could be used for a NAS device. Now that I have looked at the User Guide (page 6) it shows there are two USB ports but it also indicates they are for printers. Then on page 18, it says they are for printers, but you can only attach one printer at a time. So why have two printer ports on such a leading edge device when the world has moved to wireless printers? Maybe they had planned to add additional device support for the USB ports, but it didn't make the first release. So perhaps they could turn NAS device support on with just a FW update. Just speculation on my part.

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Re: Norton Core - The Good and the Bad

Actually, its advertised as supporting NAS as you can see here.

http://www.nortonsecurityonline.com/ns-us/norton-core.html

What The Norton Core Router Does

Norton Core Router is optimized for both security and performance thanks to its built-in 1.7GHz dual core processor, which is more than most consumer routers have on the market today. The extra memory (1GB RAM) and flash storage (4GB eMMC Flash) allow for more IoT devices to be connected and running optimally on the network at the same time, while also allowing for Norton to properly secure the network in the strongest way possible. The Norton Core Router has 2 USB 3.0 ports and 4 Gigabit Ethernet ports (3 LAN ports and 1 WAN port), enabling users to attach Network-Attached Storage (NAS) hard drives ...

I had an escalated issue from ordering for which I've been corresponding, already.  I've sent them a email about this issue and hopefully they will have some good news about a firmware update for support of this feature very soon.  If not, it's likely going back to them.  It makes me sad because it seems like a really nice router so far.

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Re: Norton Core - The Good and the Bad

NortonSecurityOnline is not official Norton. They are an authorized reseller, and Norton is not responsible for what they post on their web site, and cannot be held responsible for any errors or misinformation.

Things happen. Export/Backup your Identity Safe data.
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Re: Norton Core - The Good and the Bad

A truly CYA non-response if I have ever heard one.

I would be comfortable in assuming that the partner site did not generate those specs on their own, but likely were not included in the information loop when the final specs were decided upon before release of the product.

wjhallahan - I suspect you are correct.  It was intended but not able to be implemented.  

It is totally unreasonable to expect the consumer to gain understanding of the use of the USB ports from having to follow your process of downloading the user guide.  "... User Guide (page 6) it shows there are two USB ports but it also indicates they are for printers. Then on page 18, it says they are for printers, but you can only attach one printer at a time."  I have never seen those stipulations previously and such restrictions should be clearly advertised prior to purchase, as no one is likely to download the user guide prior to ordering the device.  

One usable USB port for printers only on a device that has two ports?  It simply makes no sense that this was the original design spec.  Wireless printers obviate the need for the port, anyway.  And as a piece of art, no one is going to garbage up their entertainment space with a gangly printer attached to their router.  There is a reasonable expectation from other products on the market that a router with two USB ports would support NAS.  Without explicit advertising level information to the contrary there is no way the consumer can make a well-informed decision.

As I noted above, I have an escalated conversation stream and will give a response regarding potential future implementation when/if that is forthcoming.

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Re: Norton Core - The Good and the Bad

luminox

A truly CYA non-response if I have ever heard one.

You may not be aware of this but helpers here like Peter (and me) are not Norton employees but users like others here. Our asses may need covering but not to protect Norton. Believe me we do tell Norton what we think of "infelicities" in the product and without being penalized by them! But we do try to be polite about it since that works better.

So there's really no reason to be rude to users here.

Hugh
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Re: Norton Core - The Good and the Bad

Then there's always the fact that a USB attached HDD isn't inherently a NAS device.

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Re: Norton Core - The Good and the Bad

I love my Norton Core so far, great wireless coverage, fast router, and good security functionality/overall package including the end point piece.  I work in network security and for a home device I'm very happy so far w/ the Core.

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Re: Norton Core - The Good and the Bad

I am truly and deeply sorry if my comment was interpreted as being rude.  That was not my intention, although I can understand why it may have come across that way.

On the other hand, if folks like peterweb are not officials with Norton then they also have no authority to make quasi-legalistic statements regarding the legal responsibilities of Norton.  In fact, knowing this intensifies the irritability factor that such comments have upon those with opposing views.  They often ignore the core issue (in this case USB NAS storage support of the core) and also ignore or exacerbate the complex reactions of consumers.

In regard to the central issue to the thread ...

I received a reply from my escalated conversation stream and there is no plan to implement USB NAS storage.  It is incompatible with the security goals of the product.  There was no mention of long-term goals in that regard for this or future products.  Norton has been very gracious and accommodating during my entire experience with them and are providing me the means to return and refund the product.

Personally, I have been a devoted user of Norton/Symantec products for decades.  Having used the core router briefly I can honestly say that it is a great product for the right consumers and would recommend it to others.  My two cents are that it needs to be advertised clearly that the two USB ports only support 1 printer, though.  Nowhere on the packaging or advertising is that made clear, which is very misleading in a market full of devices that DO provide such functionality.

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Re: Norton Core - The Good and the Bad

luminox

Thanks for clarifying your reply. We gurus are appointed by Norton to share our experience with users and while you are right that we should not appear to be making Norton's statements our experience does include our knowledge of what may appear in their literature or websites including here in the Forums.

My two cents are that it needs to be advertised clearly that the two USB ports only support 1 printer, though.

I think everyone would agree with you and I'd add that the wording you quoted earlier should be modified to make it clear that the statement about NAS devices relates only to the Ethernet ports...... and whether that 1 device applies to them also!

Hugh
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Re: Norton Core - The Good and the Bad

Overall, I agree with the assessments above. And I am also a bit concerned about the lack of granular controls in the router. Among the issues:

  1. inability to assign your own IP for the router. By default, it gets 172.16.x.x
  2. I have 2 other wireless routers downstream that are setup to obtain the IP from core and then give out its own IP via dhcp in the 192.168 range. These two are for separating networks for the kids, security etc. However, while the devices are working with the new setup, there is no way for me to manage them or view them from the core interface.
  3. Norton core ap shows me different IPs and computer names for a couple of computers running win 10. I confirmed the device MAC addresses and the IP on the device is different than what is being shown on core for same device (MAC matches and if I pause, the device gets paused. I logged out and back in but still the ap shows the wrong IP (should be showing x.x.x.39, but shows x.x.x.2
  4. uPNO and port forwarding screens and status is funky. Initially, I had upnp turned on and saw about half a dozen requests from known devices, and I allowed using the core ap, but when I go into port forwarding and upnp settings, I see the PC that had requested, but it shows no ports being forwarded. I called tech support, but they were not any help
  5. Another huge concern I have is this: Norton core support is obviously based overseas. How much can the core techs see about my network? When I called them a couple of times, they said they could see my devices.
  6.  I have not given Core the IP provided by my ISP. Instead, I have configured my main router on dhcp and let Core obtain one of the IPs. There is nothing else on the main router, and wifi is turned off.
  7. I would like to see a web based config option and also, would like to be assured that Norton cannot see into my network, unless I provide access.

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Re: Norton Core - The Good and the Bad

I too am a bit upset with the apparent lack of NAS support. I run Windows and Mac on my network and use a WD My Book for backups and 'Time Machine' backups for the Macs; and since installing the Core appliance I haven't been able to run any of my backups, even more Mac's OS X Time Machine and Finder doesn't even see the NAS any longer. I am able to mount it as a server but that doesn't satisfy the auto-backup. 

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Re: Norton Core - The Good and the Bad

 I have not given Core the IP provided by my ISP. Instead, I have configured my main router on dhcp and let Core obtain one of the IPs. There is nothing else on the main router, and wifi is turned off.

That would be double NAT. You may want to configure your cable modem to bridge mode. If you have a DSL modem I don't think you can properly do this yet.

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Re: Norton Core - The Good and the Bad

what would be the disadvantages of a double NAT?

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Re: Norton Core - The Good and the Bad

RCCC:

what would be the disadvantages of a double NAT?

UPnP doesn't unusually work, reduced performance, complicated port forwarding (you have chain the forwards). Some software (games, etc..) that use UDP hole punching don't work because they would need to punch a hole in two different NATs. You are subject to the lesser of the two device's performances (you can't work faster than the slowest device).

If your modem is in bridge mode then it can just blindly pass all the traffic and let the router handle the routing and NATing.

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Re: Norton Core - The Good and the Bad

Thanks. Let me think about this. I have Frontier Fios router as my main interface to the internet.

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Re: Norton Core - The Good and the Bad

I'm still pissed off at the lack of granular controls on the Core. I get alerts that the system blocked some website or another, and when I try to view details, it does not let me scroll past the first page, and sometimes the actual URL is below the scroll line. Most of the sites blocked by Core because "malicious content" does not show up in the Blocked sites section, so there seems no way for me to add an exception. This is more like the approach taken by Apple as in "The system knows better than you and the system shall make the decisions for you".

The app itself is extremely slow and each click on the alert section takes a long time and hangs up at times. I'm hoping that Norton either creates a web version of the config panel or makes the app. version more robust and faster.

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Re: Norton Core - The Good and the Bad

RCCC:

Thanks. Let me think about this. I have Frontier Fios router as my main interface to the internet.

The FIOS modem would need to be in bridge mode. I have never dealt with a FIOS modem before since the nearest possible FIOS connection is hundreds of miles away.

(Note to Verizon: "Get over here and compete with Comcast! Rather than begrudgingly supporting limited speed limited range DSL while pushing 4g with limited data plans and long contracts. Also please add voice service to your 4g towers so we can make normal voice cell phone calls without needing VoLTE")

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Re: Norton Core - The Good and the Bad

password_password:

(Note to Verizon: "Get over here and compete with Comcast! Rather than begrudgingly supporting limited speed limited range DSL while pushing 4g with limited data plans and long contracts. Also please add voice service to your 4g towers so we can make normal voice cell phone calls without needing VoLTE")

Perhaps it could  help to solve (hopefully quicker) the problem if  signaled to Verizon themselves, maybe giving them the link to your post here ?  Just a thought.  Thanks.

Windows 7 HP SP1 32-bit | Chrome 62.0.3202.94 | NS 22.11.2.7
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Re: Norton Core - The Good and the Bad

Rainbow_2:

password_password:

(Note to Verizon: "Get over here and compete with Comcast! Rather than begrudgingly supporting limited speed limited range DSL while pushing 4g with limited data plans and long contracts. Also please add voice service to your 4g towers so we can make normal voice cell phone calls without needing VoLTE")

Perhaps it could  help to solve (hopefully quicker) the problem if signaled to Verizon themselves, maybe giving them the link to your post here ?  Just a thought.  Thanks.

That was a bit of humor at Verizon's expense. They are about as eager to listen my request to enhance (or add new) service (DSL, FIOS, cell) in my sparsely populated area as they are to cut all their prices for all services (nationwide) to half price, cut contract lengths in half, and quadruple all data caps. (read as: 'they are not eager to do that')

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Re: Norton Core - The Good and the Bad

I know very little about the complexities of routing so I have what might be a dumb question but would making the core a DMZ host make any difference with the double nat'ing
拍手2 Stats

Re: Norton Core - The Good and the Bad

Sasaba:
I know very little about the complexities of routing so I have what might be a dumb question but would making the core a DMZ host make any difference with the double nat'ing

DMZ is like a super port forward (forward all). NATing is still done on both devices. It would solve the chain portforwarding complexity for all TCP and UDP forwards though.

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Re: Norton Core - The Good and the Bad

Thanks for the clarification.
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Re: Norton Core - The Good and the Bad

This is a good thread for general Core info and I'm glad I came across it.  Let me toss my comments into the mix.

On the Good:  I think the concept is excellent and the way the Core can "focus" WiFi in various directions depending on the greatest need is neat.  It's small, looks nice, has good speed, and of course the security is top notch.

On the Bad:  I think Norton rushed the announcement and the product.  I've had numerous problems and looking through many forum threads there are a lot of common issues.  First off, the requirement of a "smart phone" to setup the Core is goofy.  Why not a secure WiFi link with initial SSID and Password or Ethernet option like all the other routers on the market?  This Smart Phone requirement is preventing many people I know from going to the Core.  Second, the app has many bugs, one of which seems to be that it reports a "weak password" score for many users even if their password far exceeds the Norton recommendation.  Third, the Core itself fails setup for many users and once setup, it tends to start dropping connection frequently after a few weeks in service (did for me and there are many threads along this topic).  Working with tech support over the phone (which was fast and a plus), my Core actually stopped working all together and the only support recommendation was "We'll have someone contact you in 24 to 48 hours."  Well, I can't be without Internet that long so I ended up buying another router locally and submitting a "return request" (which is a big hassle and a form you have to fill out) to return the Core.  These are just some highlights, but there's also a lack of IPv6 support, Core blocking some Apple updates, the default Norton DNS server failures, and the list goes on.

It just seems this product and the associated app needed a bit more testing and tweaking before going live and the  Core also needs a better "setup" process than requiring a smart phone on a data plan.

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Re: Norton Core - The Good and the Bad

My issue, like many of you, is reliability.  Reliability matters more than security in my case. Sometimes my Norton Core just randomly locks up.  I work from home, so having to reset the router in the middle of a conference call would be a disaster.    Norton's workaround is to reset or reboot the router.  Not acceptable.  If they don't issue a fix in short order, I am going to return this router.  This is a v.1.0 product but really should be labeled as beta.

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Re: Norton Core - The Good and the Bad

All: Several issues have now been resolved, have a look at this thread for the listing: https://community.norton.com/en/forums/norton-core-hot-issues-hot-fixes

Firmware updates can be found listed here: https://community.norton.com/en/forums/norton-core-firmware-update-release-notes

App version updates are also located here: https://community.norton.com/en/forums/norton-core-mobile-apps-update-%E2%80%93-release-notes

Other Core users are having a discussion about similar issues in this thread as well: https://community.norton.com/en/forums/core-drops-communication-broadband-modem-about-once-week-requiring-core-reset-re-establish

Everyone should update to the latest versions of firmware and apps. Power cycle your router and recheck for changed results. Hope this helps at least some in alleviating your issues.

Cheers

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.98 / NSBU 22.11.2.7 Traditional / Norton BETA tester
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Re: Norton Core - The Good and the Bad

Hi @Bits R US,

I have sent you a private message requesting additional information. Could you please check your inbox when time permits? Thanks. 

Edit: Also, if you could explain what you mean by "Core locks up", it would be helpful. Thank you.

-Gayathri

Gayathri R | Norton Forums Administrator | Symantec Corporation

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