I'm new to this forum and I have a question regarding the device-list on the Norton Website.
Most of my computers are correctly shown in the device tab.
But for some reason my two main PCs are not working correctly.
I reinstalled norton security several times and used the official Uninstall/Reinstall Tool form Symantec.
But if I install Norton Security on the second pc or even renew the abo, than the first one gets lost in devices tab.
Perhaps it could have something to do with my windows installation. The second pc is a HDD clone of the first one.
It has his own Windows Activation, PC Hardware and I own enough licenses to activate all norton products.
For backup reasons I use it as a "standby machine".
My thougt was, that Norton identifies booth PCs as the same machine because of the HDD cloning?
So that could be the reason why only on device is correctly working in the device tab in "my norton".
If someone could give me a hint how norton web services identify several PCs or give me a solution for this problem that would be really great. Even this is not a really big problem at all, I just wondered why the used license count is bigger than the devices shown in the device tab and these two machines are the only ones with problems like that.