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Norton DNS

After yesterday's fiasco with Norton DNS apparently not working, could someone explain the pros and cons of using the Norton DNS vs local ISP's DNS? I gather using the Norton DNS adds some kind of protection layers, which is why the product was purchased as opposed to using a local ISP DNS. 

Yesterday's Norton problem obviously with their DNS caused a multitude of problems for users, and there was no way to change the Norton Core using smartphone to a different DNS. Only solution was using a different modem, which fortunately I already had from Frontier. Took quite a while to figure out that Norton was down, but fortunately didn't resort ot "resetting" the Norton Core, which didn't solve the problem, and only led to more wasted time to resetup the Core once Norton was working again.

Thanks for any repy

ラベル: DNS

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Re: Norton DNS

I don't think there was any problem with Norton DNS yesterday as I never lost connection.  There was a problem but it hasn't been announced it all has been rumors on what the cause was. 

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Re: Norton DNS

Hello orrlfrd Norton Core DNS supports DNS Security Extensions (DNSSEC) protocols that add a layer of security to protect the DNS from data modification attacks. Here is the official article on the subject: https://support.norton.com/sp/en/uk/home/current/solutions/v118380590_core_en_us

Cheers - Happy Holidays

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Norton DNS

I'm still a little ambivalent on this. When the Core was finally up again and I reinstalled it [again!]  I did leave the DNS pointed to Norton as the extra layer of protection is a big part of the reason to have the Core in the first place.  I am still second guessing myself, not sure if it's worth the extra protection to be constantly worrying about the whole system going down again.

The simplest fix would be a way to access the Norton app with the core offline and manually change the settings if needed.  Why on earth did the software designer's decide to code the app so it won't work unless the network is connected?  I've had short term issues before and experienced the frustration of not being able to access the app to even see what the problem might be. Very frustrating!

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Re: Norton DNS

Question for the moderator.  Now I understand the purpose of using the Norton DNS rather than another's. Is Norton somehow going to make changes going forward to notify it's customers via phone text, email regarding when Norton Core is offline? That should be somehow accomplished ASAP, as noted from other's comments. Otherwise, word will get out and you will loose customer base going forward, not to mention nonrenewal going forward of Norton subscription.

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Re: Norton DNS

Kbennett65:

The simplest fix would be a way to access the Norton app with the core offline and manually change the settings if needed.  Why on earth did the software designer's decide to code the app so it won't work unless the network is connected?  I've had short term issues before and experienced the frustration of not being able to access the app to even see what the problem might be. Very frustrating!

The inability to access the Core at the times when it most pertinent to be able to access the core is a ridiculous structure.  When the Core drops internet, I need to be able to access the Core via direct IP to restart the device.  Can't do that, have to go thru the app to restart the Core, which tells you it can't restart the Core because it appears that the there is no internet.  Well, no ****.

And here in this example, a problem occurs with the Norton DNS? So we need to directly access the Core and change the DNS to point to the IP, until the issue is resolved.  Again, we were not able to do that, while the Core server was down.  Again, in the proverbial norton river without a paddle.

You can not control an environment like this with people's entire network, entire house, going through your router.  There has to be backup abilities to control a device.  Especially with something as important as a network's router.

At least in terms of this example, program the Core to automatically switch DNS if the Norton DNS goes down or unable to ping the Norton DNS.

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Re: Norton DNS

Google Public DNS also supports DNSSEC and has many other security features.  What it does not do is filter content, which Norton does.   While Google DNS does not block websites, except in rare cases, you do have that protection with Norton Security installed on your PCs, and most browsers today also block known malicious and phishing websites.

https://developers.google.com/speed/public-dns/docs/security

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Re: Norton DNS

Hello

Let's hope that yesterday's issues have provided Norton  some insight to prevent a recurrence of what ever was the cause. Let's hope that this was a learning experience for Norton to learn what should be done in case something like this ever happens again. Perhaps there needs to be a back up program that can kick on in case something like this ever happens again.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
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Re: Norton DNS

All: I awoke a bit ago with the Core "App" showing no connection, the same as the initial outage on the 22nd. Once again, I checked internet services on ALL my devices. They ALL remained connected. Again, I turned wifi OFF on my smartphone and reopened the Core app. It appeared as it normally would. I then, "restarted" the Core although it was online so that Core and the "App" would once again communicate. One minute later both were communicating. Having expressed this same scenario during the first "outage" I express again the need not to panic when this happens. The fix is simple as I have described above.

Cheers

"Merry Christmas to everyone"

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Norton DNS

I was having DNS resolution problems this morning (as in: totally down). I switched to phone data from WiFI, changed to the ISP's DNS and the problem is resolved. Perhaps the change to DNS restarted the Core. Regardless the problem needs to be addressed.

Merry Christmas.

The best way to predict the future is to invent it. Alan Kay (Xerox PARC)
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Re: Norton DNS

garlen All my DNS settings remained the same. Norton secure DNS. This is the second occasion where, the Core was indeed UP and the cross communication with the app was MY issue. As I stated before I checked connectivity on all the devices connected to Core and had internet access before going to cellular data as you did to restart the Core from there, so it would synch with the app again. I've reported this to the dev team as a bug within the app version 1.27 on Android.

Merry Christmas

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Norton DNS

Hate to be the skeptic but after the outage on 12/22 was resolved everything seemed okay until the morning of 12/23.  First thing 12/23 was having slow internet speed on all devices.  Could not run a speed test from the Core App either.  Checked a direct connection to my ISP and all was good.   By evening all connectivity to the DNS was lost to the Secure DNS server on all devices (LAN and WiFi)..  Switched off WiFi and changed to ISP DNS and restarted the Core.   Everything if fine now.  What's worse is that here was no way to access the Core with the secure DNS down so I was completely stuck on 12/22.  Until there is a way to connect to the Core from something other than a cell phone I'm done with the secure DNS.  Further if my entire network is dependent  on the Core being able to sync with a cell phone, I'm done with Norton Core.  I'll compare it to this.  I can start my truck with my cell phone WiFi or not but I don't need the phone to Sync with my truck to start and drive it.

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Re: Norton DNS

I haven't been able to use my Norton Core for DAYS because of this issue.  I waited on hold for over 90 minutes when the problem began (or shortly after), was told by the "expert" that the problem was being worked on, and they asked for my phone number to contact me "in 24 to 48 hours".  It's been way more than that, my Core wouldn't reconnect (in spite of rebooting both it and my modem at least twice a day this whole time), and I had to give up on it because (duh) I need internet access.  Dug out our old router and got us all back online again after a couple hours messing with it all.....on Christmas Eve.  Never have been contacted by Norton (and once I got reconnected I checked email to be sure).  Very disappointed in how this whole situation has been handled.  Hoping going forward that several weaknesses in this system are addressed like: A) not being able, while HOME, to connect to the Core through my phone/wifi and restart it when there is no internet access....especially as that is often the solution to the problem;  B) Core blocking traffic on the wifi when there's no internet access, as this cuts off the capability to PRINT on my wifi printer; C) having NO simple work-around when Norton's DNS servers go down so that we don't have to rewire the world in order to get our lives going again.  I appreciate the added protection of the DNS servers, but since I've lacked the protection for days now, I'm appreciating it a bit less.  I still do not have my Core working again, and am very irritated that the promised call/contact was not delivered.

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Re: Norton DNS

So, to be clear, this morning all of my devices (WiFi and Ethernet) showed various unable to resolve DNS (Norton DNS) errors and I was not able to access the Core via WiFi. The Ethernet LAN/Core router functions were working as my NAS devices and printers were working.

The only thing I did to fix it was turn on phone data, access the Core (which showed no errors), and change to ISP DNS. I don't think the Core reset because as soon as I made the DNS change, my PCs and phones were able to resolve DNS and reset usually takes a bit of time.

I just switched back to Norton DNS and it's working so far.

To me, (added to what happened 12/22) this looks like an intermittent Norton DNS/infrastructure problem, not a local device or phone/app problem.

The best way to predict the future is to invent it. Alan Kay (Xerox PARC)
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Re: Norton DNS

Since I'm responding here obviously my internet in up and running. Problem today is with the app itself. I can tap on the Norton Core app until my finger goes numb and nothing happens, it just won't start. I can't access it to see if it's working, since I can't even start the app I'd classify that as not working at all!  Restarted the phone twice and still nothing. It won't even open when I tried through the play store. No update to the app  listed in recent or available updates. I'm running  Android Oreo beta, even though I haven't had problems with the Norton Core app before I'm asking there as well if anybody is having Norton issues.  In the meantime, as long as my wifi is up I think I'll leave well enough alone for now. I'm afraid I'll kill my working signal if I uninstall and reinstall the app.

ETA: Merry Christmas all!!

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Re: Norton DNS

I guess wifi wasn't working after all.   No idea why my phone thought I was connected, but when I toggled WiFi off and on I got the signal strong, no internet available error.  I uninstalled and reinstalled the Norton Core app - as usual it won't open without internet which I didn't have. Sheesh, what a stupid set-up that is!!   Long story short it did work after turning off WiFi, logged into the app using my cellular data and changed the DNS settings. I also added the option to use different names for the 2.4 and 5 bands since I have had trouble in the past connecting some devices that require a 2.4 signal so I wanted to have the option to force that connection instead of the router attempting to connect to the wrong band.  So now I have an ethernet connection, a 2.4 connection and a 5 connection. I'm guessing I'll have to go around my house and reconnect all devices to the network I want to use, hoping it'll work out.  As it seems to be working with the limited checking I've done I'll not be changing back to Norton DNS servers anytime soon. The extra layer of protection doesn't mean squat if it doesn't work.

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Re: Norton DNS

All: I'm following up on your status.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Norton DNS

For the most part, seems to be working correctly again, but occasionally do receive an error message, wired or wireless, that connectivity is lost, and sometimes connection seems very slow to load pages. Not sure what the problem is, whether it is related to Norton Core, ISP, or my computer. If I am patient, it does seem to finally work fine. Trouble is, since it is intermittent and short lived, have no idea what is the cause. I do know, from one computer not connected to Core, never have a problem connecting, which leaves me to believe there is still a problem with Norton Core DNS?

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Re: Norton DNS

orrifrd Do you have your Core 2.4 and 5.0 WiFi networks set with separate SSID's and separate passcodes? Doing so will allow you to connect devices that aren't compatible with 5.0 strictly to the 2.4 side. And put all your streaming devices on the 5.0 side. Eliminating one possible cause.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Norton DNS

I am having the same problem with some web pages loading so slowly I feel like I'm back in the dial up era.  It doesn't always happen and it's not always on all devices plus it's not on all pages. Some sites load lightening quick, others can take forever.  Very frustrating.  I am pretty sure I can at least rule out my desktop computer causing issues as it's less than a week old and only connected via ethernet, I haven't connected it to the wireless network at all.

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Re: Norton DNS

Kbennett65 I have the same issue from time to time. What I have determined is that the website itself is the issue on my part but then, I use IE11. My settings in IE only allow 50 mb of browser data to be used before it will cache flush on its own. The new Chrome stable release versions seem to be having the worst issues with either blocking and page load times. Firefox is also just as bad. One thing I do 2-3 times a day is flush my browser cache. Give that a go and see if you get positive results.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Norton DNS

Agree with the browser statements. Chrome used to work faster than IE11, but recently seems to sometimes be slower. Guess I can try clearing the browser cache and see if that makes a difference.

Thanks

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Re: Norton DNS

I believe I have the same passcodes for the Core 2.4 and 5.0 wifi networks, but I don't think that is the problem, as I have a directly wired Win 7 computer to the Core, and it still have intermittent problems, not usually, but it still is irritating--I think the worst is AOL email (I came from Verizon and now on Frontier). The wifi seems to work okay with things like Google Home, WeMo now--but they used to fail everyday unless I turned router off and then on and all was then well--at least that doesn't seem to be a problem, but still get the occasional message that I am not connected to the internet when surfing the web, which again seems to resolve itself within less than a minute. These problems didn't happen until the failure in December.  Better now, but not perfect!

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Re: Norton DNS

Hello orrlfrd Seperating your networks with separate SSID's and passcodes then ONLY your streaming devices connect to the 5.0 side will eliminate connection conflicts as well as bandwidth drain. Just a suggestion.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Norton DNS

Can you explain to me how to accomplish that separation, or point me to an article that tells me how to do this please?

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Re: Norton DNS

Go to settnigs -> wireless.  Turn off option "Use Same Network Name for both 2.4GHz and 5.0 GHz.  The Core app should guide your from there.

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Re: Norton DNS

orrlfrd https://support.norton.com/sp/en/us/home/current/solutions/v119712906_core_en_us

Let us know if you have any questions.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93

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