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Norton Secure VPN on Android - False Subscription Expiration

Hello,

My Secure VPN App on my Android device has stopped working. It displays a warning that my subscription has expired, when in fact it has not. I have tried

1. re-installing (twice).

2. Hitting the "renew now" button. It has me log in, then displays the same window as before. 

3. Hitting the "I do not wish to subscribe..", then hitting "Start my trial". It tells me I have an active subscription. 

Please help. 

Thanks

返信

拍手0

Re: Norton Secure VPN on Android - False Subscription Expiration

I am experiencing the same issue. Tried using online tech support but they wanted me to install 2 programs that would allow them direct access into my device. That worried me. Guess I have to cancel my subscription to Secure VPN.
拍手0

Re: Norton Secure VPN on Android - False Subscription Expiration

What devices and what Android version are you using?

Try going to Android Settings - Apps and look for Secure VPN. Tap on it then clear the app data. Restart your device, then try logging back into Secure VPN. Look for a I already have a subscription link. 

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton Secure VPN on Android - False Subscription Expiration

peterweb

That did not work, but thanks for the suggestion. 

The message reappeared as soon as I logged in. 

拍手0

Re: Norton Secure VPN on Android - False Subscription Expiration

To take it one step further. Clear the app data, then uninstall the app. Restart the device and reinstall the app and test.

Also, what device and Android version are you using?

Things happen. Export/Backup your Norton Password Manager data.
拍手0

Re: Norton Secure VPN on Android - False Subscription Expiration

That did not work either. 

It's a Galaxy S4, Android 5.0.1

拍手0

Re: Norton Secure VPN on Android - False Subscription Expiration

Going back a little.  

3. Hitting the "I do not wish to subscribe..", then hitting "Start my trial". It tells me I have an active subscription. 

What happens after you are told you have an active subscription? Does the product work? Or are you taken to any other page?

Things happen. Export/Backup your Norton Password Manager data.
拍手0

Re: Norton Secure VPN on Android - False Subscription Expiration

It just throws a different error, saying I've already subscribed to a yearly plan, and brings me back to the original page. 

拍手0

Re: Norton Secure VPN on Android - False Subscription Expiration

If it is taking you to the Expired Subscription page again, it may be time to contact Norton Support to see what help they can give with the subscription.     www.norton.com/contactcs

Things happen. Export/Backup your Norton Password Manager data.
拍手0

Re: Norton Secure VPN on Android - False Subscription Expiration

I tried hitting the "Renew Now" button today and it worked. 

I hadn't tried this since the clear cache / re-installs, maybe that did it. 

Also, my location was turned off. I had just turned it back on. I can't think of anything else that I did differently.  

拍手0

Re: Norton Secure VPN on Android - False Subscription Expiration

Your location should not have made any difference. Maybe a coincidence with the cache clearing.

Anyway.  Good to hear things are working again. Thanks for posting back.

Things happen. Export/Backup your Norton Password Manager data.

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