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System restore won't complete

On 1-18-19 my scheduled full scan completed  as usual with 1.3 million items scanned and about 12,000 items skipped. The next day (1-19-19) a suspicious pop up came up and and said it was Norton and I needed to download updates. The address bar was odd and the color of the screen a little off so I didn't click on the link. I shut down and rebooted. I then started a full scan manually and then Norton Security only scanned about 500,000 items and skipped about as many, but didn't find any problems. I contacted Norton support and he had me download and run Norton Power Eraser. It said there was a registry problem to fix so i let it fix it.  I did another full scan but it still only scanned about half the files it should. I started NPE again and this time it again  said the registry plus an individual file needed to be fixed. As a last resort I decided to go back to a WIN10 restore point of 1-16-19 which was before the full scan problem. But the system restore would not complete because of something with Norton. See attached print screen of System Restore message. Was there a problem with a Norton update that could have caused this? I've seen that in the past.

Any help would be appreciated

Ron

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Accepted Solution
拍手4 Stats

Re: System restore won't complete


Turn off or turn on Norton Product Tamper Protection
Norton Product Tamper Protection protects the Norton product files from an attack or modification by any virus or other unknown threat. You can protect your product from accidental modification or deletion by keeping the Norton Product Tamper Protection option turned on.

If you want to temporarily turn off Norton Product Tamper Protection, you can turn it off for a specified duration.

  • You cannot run System Restore on your computer when Norton Product Tamper Protection is turned on.
  • You must temporarily turn off Norton Product Tamper Protection to run a successful System Restore.

https://support.norton.com/sp/en/us/home/current/solutions/v45039253

拍手0

Re: System restore won't complete

I haven't run into the Norton Product Tamper Protection before, in 40 years using Norton products. Learn something everyday. Was able to run system restore successfully following your instructions.

Thanks

Ron

拍手0

Re: System restore won't complete

Also, Norton will skip unmodified files that have already been scanned using current definitions.  That is why your subsequent scans did not scan as many files as the first scan.  Also, NPE results show items that MAY be malicious, most are not.  Known malware will be detected in a regular Norton scan, so NPE suggests other files that may POSSIBLY be unknown threats, but are not necessarily so.

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