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Difficulty with Win10 installation

I have Win10 and want to install Norton family on my sons' user accounts.  When I attempt to "add device" to a kid's account, I make it through the questions that ask what OS and then if he will be using this pc, then I get a link to download and install Norton Family.  I have done that, but every time I try to add the device, it just keeps asking me to download and install Norton Family again (using the NF_Installer program). Tha's as far as I can get. I run Malwarebytes as well and have completely disabled it in case there is an issue there but that hasn't made a difference.  

Any ideas? 

Thanks

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Re: Difficulty with Win10 installation

Hi newparade,

Thank you for reaching out to us. 

If you have already installed Norton Family, when you click on 'Add Device' in portal, your child's device should be already present in the list of devices. 
a. If your child's device is present, please click on device and select your child's Windows Account which has to be monitored and click on Save. Kindly refer the link -  https://support.norton.com/sp/en/aa/norton-family/current/solutions/v40467274 
b. If your child's device is not present, then add the device using the steps provided in the link - https://support.norton.com/sp/en/us/home/current/solutions/v127107792 or click on the Norton Family Tray icon present in your child's machine in task-bar and associate the device to your child's account.

If Norton Family Tray Icon is not present in task bar, please restart/log-off and log-in the machine and check whether Norton Family is launched.

If the issue still persists, kindly reach out to us.

Thanks & Regards,
Bhargavi R