Return of Virus case # 42128304
I have a virus on Windows 10 I have Norton 360.. 2 days ago the Norton techs removed Norton and the installer and then reinstalled. I uninstalled the program that I was having a problem with. I don't think it was completely gone yet as I had to delete it from the desktop shortcuts. I went to bed. without checking into anything else So yesterday I got on and the virus was full-blown. again. I went to Norton and got the power eraser and ran it. It is stuck on this message, So when this first happened:
I could not get to Google my usual search engine. Microsoft seems to be the only browser it will work with. I can't get to google or Norton support through any icon. I get to it when I am on the bing search engine and I can sign in but I cannot get to support, no matter what. I am on my laptop. I am also not able to chat with them again because they are not working today.
threat details \S-1-5-21-2588951766-343296623-3315688773-1001
file location \SOFTWARE\Microsoft\Internet\Explorer\Main