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Eraser unable to repair Internet Settings Registry error.

CORE router, Norton Security, ver: 22.20.2.57 , Op Sys: Microsoft 10

Eraser unable to repair internet Settings Registry error : 

Registry Key: HKEY_USERS\S-1-5-21-1977863633-2762287811-1881894301-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\3\"1803"

REPRODUCE ISSUE: (Use Caution please)

Go to Samsung Ice Maker Class action web site: https: // www . classaction . org/ blog/ looking-for-updates-on-the-samsung-ice-maker-lawsuit-heres-everything-we-know   

Scroll  approximately 1/2 way down to just below the words "How will I know if this lawsuit settles or gets dismissed?" and click on "...You can also sign up for our newsletter if you’d prefer "... They will send you an email to "verify your subscription"; but by then your browser is compromised. I did not click on the email or send a "Reply". Norton Eraser "initially" finds 2 registry errors and is able to fix the first reg error but never the second one.

Chrome/PC was redirected to use another browser, visited new internet site (Samsung above) and disabled bogus browser and removed it (without noting the bogus browser's name) got redirected to using a new Browser (of course Norton safe site green check marks disappeared). Chrome with Norton extension was/is current default browser. I did not uninstall and reinstall Chrome or any other of my browsers (Bing, Internet Explorer etc.).

Norton Eraser finds the error but Quick Scan will not.  Ran Eraser 3 or 4 more times and each time Eraser found the above Reg error; but could not repair above Registry error.

This Reg error won't let "Dell Tech Tools" app startup and run. Also, email (MS Outlook/gmail) puts 2 identical emails in "Sent" folder; but only sends one to recipient. Outlook/gmail sync (New messages maybe screwed up as well.

Again, Norton Eraser finds the error but Quick Scan will not.  

[Edit: Removed malicious links to conform with the Participation Guidelines and Terms of Service]

返信

拍手0

Re: Eraser unable to repair Internet Settings Registry error.

NPE does not detect malware (that is what Norton Security is for), it presents you with a list of files that could be malware.  It is meant to be run when your Norton program does not detect anything malicious but you still suspect that something may be acting suspiciously on your PC.  If there doesn't appear to be anything wrong, the results returned by NPE will almost always be safe files that belong to applications on your system.  NPE doesn't tell you much about a file because it really doesn't know much about the files it presents - that's the whole point, if Norton knew whether the file was actually malicious or not you would not have to run NPE, as Norton Security would catch it if it was malicious and NPE would not flag it if it was a known good file. 

https://community.norton.com/en/comment/7865241#comment-7865241


Norton Power Eraser uses our most aggressive scanning technology to eliminate threats that traditional virus scanning doesn’t always detect, so you can get your PC back. Because Norton Power Eraser is an aggressive virus removal tool, it may mark a legitimate program for removal. However, you can always undo the results of a scan. It can also help detect and remove Potentially Unwanted Programs.  For instructions on using Norton Power Eraser, see the tutorial.

https://us.norton.com/support/tools/npe.html


The NPE is a very aggressive scanner that was designed to be used as a rescue tool in emergency situations when your operating system becomes unstable or you believe you have deeply embedded malware that cannot be detected by a standard antivirus / anti-malware scan.  The NPE is prone to false positive detections and can sometimes remove important system files and registry entries [...]

https://community.norton.com/en/comment/7944441#comment-7944441


One thing to keep in mind is that NPE does not positively detect known malware - that is the job of your regular Norton Security product.  NPE instead looks for files that might warrant investigation if you suspect that you are infected and regular scans come up clean.  NPE will flag many legitimate files, so never assume that what NPE finds is truly malicious.

https://community.norton.com/en/comment/7975311#comment-7975311


The simple answer is NPE uses a heuristic reputation scale. Something that is very new, even with a Symantec signature, can be flagged as unknown.  

https://community.norton.com/en/comment/8013691#comment-8013691

拍手0

Re: Eraser unable to repair Internet Settings Registry error.

I ran NPE (Eraser) the day before the browser hijacking and it found no errors. So per 5 responses, apparently from now on, every time I run NPE, this Registry error will show up and I should ignore it (Forever?). If more Registry errors show up, I should ignore these also, after appropriate investigations(???).  Just provide a button to click, so we can hide/ignore any Registry issues that show up using NPE? The rug is going to look pretty lumpy after a while; 

If Norton Security is smart enough to find the "potential" error; than Norton should be smart enough to fix it. At a minimum, NPE should clearly identify why it flag the "potential" Registry error as an issue and recommend what actions (Repair Now etc.) can be taken to resolve the reported issue. If NPE can not "fix" the error, tell us why not, in layman's terms. This is a Register issue not a  malware "File" removal issue. The Register is screwed up and needs to be fixed. 

What Norton tools are available to analyze and Repair the Registry?

拍手0

Re: Eraser unable to repair Internet Settings Registry error.

If Norton Security is smart enough to find the "potential" error; than Norton should be smart enough to fix it. At a minimum, NPE should clearly identify why it flag the "potential" Registry error as an issue and recommend what actions (Repair Now etc.) can be taken to resolve the reported issue. If NPE can not "fix" the error, tell us why not, in layman's terms. This is a Register issue not a  malware "File" removal issue. The Register is screwed up and needs to be fixed. 

Um, Norton Security found "potential" error?  

What Norton tools are available to analyze and Repair the Registry?

None


Users may submit their concerns thru Norton Feedback & Product Suggestions -


~ were my machine I'd not act on NPE report.  
~ were my machine and I wanted ... help > reassurance > security checkup - second opinion - etc. 


BleepingComputer.com → Security → Virus, Trojan, Spyware, and Malware Removal Help
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拍手0

Re: Eraser unable to repair Internet Settings Registry error.

Registry Key: HKEY_USERS\S-1-5-21-1977863633-2762287811-1881894301-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\3\"1803"

FWIW ~

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Re: Eraser unable to repair Internet Settings Registry error.

NPE is not meant to be used as your daily scan tool. It is meant as an additional tool to use if you feel regular Norton scans find nothing and you feel that your system is infected. As bjm_ noted above, it is a very aggressive tool that can actually leave your system unbootable if you allow the wrong file to be removed.

It is not suggested to use registry tools any more. Later versions of Windows do their own registry maintenance. And unlike the early days of Windows on older hardware, there is no performance gain to be had by cleaning the registry.

Things happen. Export/Backup your Norton Password Manager data.

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