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Norton AntiSpam folder missing in Outlook 2007 Windows

投稿日: 2021-02-19 | 06:12 · 返信 2 · · 翻訳:

My Norton AntiSpam folder recently has gone missing in Microsoft Outlook 2007 (Windows).  Does anyone know how to get it back?

I have confirmed the Add-in is installed and the AntiSpam toolbar is present.  The toolbar seems to be working in that it highlights "This is Spam" as I click through the Inbox.  I verified that the spam is not going into the Outlook "Junk E-mail" folder.  The "Empty Spam Folder" is highlighted, indicating something is in the spam folder.  I always like to check before emptying the Norton AntiSpam folder in case something is incorrectly marked as spam.  How do I do that if the AntiSpam folder is gone?

Running latest version of Norton 360 for Windows with LiveUpdate (version 22.20.5.39)
Windows 10, version 20H2, OS build 19042.804

ラベル: AntiSpam, Norton 360, Windows 10

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Re: Norton AntiSpam folder missing in Outlook 2007 Windows

投稿日: 2021-02-20 | 17:25 · パーマリンク

Hello Randy. A Guru who was here before me, Rainbow_2 discusses a possible solution for you in this older thread. Give it a go and please let us know your results so we may follow up. 

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2728 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions
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Re: Norton AntiSpam folder missing in Outlook 2007 Windows

投稿日: 2021-02-20 | 19:40 · パーマリンク

SoulAsylum,

Before I posted, I did search the forums and had tried the technique of removing the Add-in, then re-enabling the Add-in via the Trust Center.  It made no difference. 

I also uninstalled Norton 360, then re-installed it (with saving settings) and that made no difference either.

Randy

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