No More Stand Alone Password Manager! Norton 360

Why on earth would I want to use Norton's Password Manager if it can only be used in a web browser? Every Tom, Dick, and Harry browser offers it's own free password manager. This was sprung upon us in the dead of night without warning. If there's to be no legacy version available, including a local vault version then it's a deal breaker for me. What am I to do if I need to login to a server in order to get a web connection but I can't access my strong, long, impossible to remember password without a web connection? So it's no longer a serious product, just an expensive one?

I've subscribed to Norton since it was Symantec but unless I can rely absolutely on them, I'm not renewing again.

AzLady:

I too have stayed with Norton since the Symantec Days. There is another thread on here with the same 'complaints'. I agree... they SHOULD have left things as they were for those of us who liked using our "Local Vault", whether it was "local" or just synched to the Cloud, doesn't matter. We LIKED being able to access it when we weren't online. The sad thing is that they may lose a lot of customers and they don't care. 
Here is a link to the other 'Thread" about complaints galore on this new Patch that stole our "Local Vault" . 
https://community.norton.com/en/forums/npm-local-vault-nov-1-patch-disab...
 Other Thread on the UGLY PATCH

 The point I tried to make above is that the majority of users have been using a cloud sync'd vault for many years now. There was no local access if you did not have an internet connection. And you would have no need for it if you had no internet connection.

Hi Peterweb, 
 Here's a new one for you. This morning when I tried to open NPM from within the program (that now takes you to the "Cloud" to open, instead of opening the "local copy") this is the message I received:

This site can’t be reached. The webpage at https://my.norton.com/extspa/passwordmanager?redirected=fromlegacy&&SSDC... might be temporarily down or it may have moved permanently to a new web address.
ERR_HTTP2_PROTOCOL_ERROR

Before you ask, I was able to access my vault from the 'link' in my browser. What I'm gathering is that they have rendered accessing the Cloud from within the program link useless. Is that assessment correct? 
Frustrated beyond belief here.. 

Just tried it again and got the same message I got this morning. I've run Live Update hoping that would fix it... but as usual... NOPE. Still broken. If it's moved to a new web address, then they ought to FIX IT in the program. They're so fond of their "Patches"... Grrrrrrrr... Aggravation Factor is off the chart for me. 
 

This site can’t be reached

The webpage at https://my.norton.com/extspa/passwordmanager?redirected=fromlegacy&&SSDC... might be temporarily down or it may have moved permanently to a new web address.

ERR_HTTP2_PROTOCOL_ERROR

Thanks, Peterweb,

 I haven't restarted my computer. I have work that needs to be done before I can try that,  and Norton is the last thing I want to have to deal with today. If it's the same later today after a restart, I'm just done with it... way too frustrating. 

P.S. Restarted my computer while we were eating lunch. Same-O, Same-O... just a frustrating message with no suggestion as to how to change the link in the program or do anything about it not going to the Cloud like it was before. This really does suck lemons! 

Roba 2021, 
You're not alone in your disappointment and disgust. If you read through these posts, there are many who feel the same way you do. And right now, when I click on the ''link" in the program, it's supposed to now take me to the browser and all I get now is a never ending 'circle' supposedly taking me to 'my subscription' instead of the Cloud Vault. I guess it's better than the error message I was getting about the page moving... UGH... why don't they LISTEN to what their customers want? Is that so hard to do? 

I'm needing to access the passwords I trusted norton to keep safely on my local computer, right now. Trusting this company was a fool's mistake. Taking away the ability to access passwords without any prior notification is the act of a corporation which does not deserve my business, despite being with them for decades. Fortunately there are highly rated alternatives.

David_M_N:

I'm needing to access the passwords I trusted norton to keep safely on my local computer, right now. Trusting this company was a fool's mistake. Taking away the ability to access passwords without any prior notification is the act of a corporation which does not deserve my business, despite being with them for decades. Fortunately there are highly rated alternatives.

Norton has not kept the passwords on the local computer for many years now, since at least 2014. They were stored in the cloud with access being available from the 360 product. 

Norton is not taking away the ability to access your passwords. You still have access through the free Norton Password Manager browser extensions that you can install even if you do not have a Norton security product installed.

TIA for any help you can render, beyond telling us to suck it up.... it is what it is. 

I am just a user like you. I cannot affect any change in product features.

It would be very helpful IF Norton produced an app that would allow us to at least open our passwords on our computers. Right now, all those 'backups' are totally useless because of the security encryption built into the product... ie our password to open the files. 

Using the browser extensions does allow you to open your passwords on your computer. The password vault has always had a password to encrypt your vault data. That explains why it is not possible to use a backed up .dat file as an import feature for another password manager.

When you open the vault online, you can Export the vault from the settings page. That will bring up a page showing the contents of your vault. You will have to copy the contents of that page and then you can use a spreadsheet program to save a file in .csv format. This is another area that Norton dropped the ball. No way to backup in .csv format. Maybe Norton can consider changes to this process, now that .csv backup feature has been taken away with the 360 access to the vault.

@Krusty13. Were you able to 'import' your passwords into 'competitors' PMs? If so, how, if you weren't able to access what's stored on your PC (Dat files). Just curious as to what you're using and how you got your passwords from Norton into them without inputting each one individually? TIA for information. (I'd still like to know if there is a way for a Norton PM app or something similar to open files stored locally) 

How do I import stored data into LastPass using a generic CSV file?
https://support.logmeininc.com/lastpass/help/how-do-i-import-stored-data-into-lastpass-using-a-generic-csv-file

How can I import my data saved in the Excel file to Enpass?
Using the Enpass desktop version, you can import data saved in the Excel or a plain text file to Enpass. To import your data, you first need to segregate your items into the following pre-formatted CSV files for Credit Cards, Notes, Logins and Miscellaneous types.
Once done, follow these instructions to import the data:

https://www.enpass.io/support/kb/general/how-can-i-import-my-data-saved-in-the-excel-file-to-enpass/

Hi Dave,

 It does help. Immensely! My sister uses Kapersky Total Security on all her business computers and loves it. She's never mentioned it having a PM. I'll have to ask her if she uses it. I think I have a .CVS file of passwords from Norton, but it's old. I never thought this would happen or I'd have made a recent backup. (Hence my anger at Norton for not at least giving us a 'warning' that they were going to do this and allowing us to prepare. As long as the program was making daily backups I wasn't worrying about never being able to access those backups again.) 

Thanks for the information. 

Jayne

@bjm. You 'test' a lot of programs! You have sure earned your Geru designation. Thanks for the information and detailed instructions. 

@bjm...Windows 10 replaced my Internet Explorer with Edge, which works the same way Google Chrome does. <sigh> AND it did it without asking. I've set and reset it to NOT auto download updates, but it's stubborn and it does what it wants to do. I just went through (twice) resetting this computer and re-installing programs, which is why it was so upsetting to have to deal with Norton removing access to my 'Vault backups ie .DAT" files. For right now, what's 'backed up" on my PC is 100% useless. And unless Norton chooses to release a program for people who want to access their backup files, those files shall remain totally useless. 

The .dat files can still be used for their intended purpose. In case something did go out of wack with your vault, you can reset the vault and import the latest .dat files to the reset vault. 

These .dat files were never accessed by the NPM interface in 360 unless you were doing an import. 

Corrections to all my earlier comments.

Confirmed that Norton Password Manager from Internet Explorer accesses the real cloud vault - not a copy with Documents.  

Confirmed that Norton Password Manager from Chrome syncs in real time with Norton Password Manager from Internet Explorer.  

Confirmed that Norton Password Manager from Internet Explorer syncs in real time with Norton Password Manager from Chrome.  

Since, we can no longer access Norton Password Manager from Norton UI. 
IDK what we used to access from Norton 360 UI.  I imagine we used to access cloud vault - not a copy with Backups. 

I've created new Norton account and new NPM vault with Import from CSV (from old NPM vault).
I've only been able to Import with CSV to new created vault. 

Import with DAT may be used from Internet Explorer.
Confirmed Import with DAT from new Export DAT from Internet Explorer. 

Apology for any confusion and apology for any future corrections.

I'm sorry I had not investigated all this from before we lost access thru Norton 360 UI.
I still don't know how/when Norton Password Manager populates - updates Norton Password Manager Backups with Documents.  

weigle2:

@AzLady and @bjm

Fantastic!  By using IE in Win10 Windows Accessories I am now able to use the local vault again.  It works as it did before Nov. 1 update of Norton 360 Deluxe.  All I did was activate NPM in IE settings and that put the Norton Toolbar in IE back.  By opening the vault from the Toolbar, you get the usual screen.  And, you have the option of either opening the local vault or cloud vault as before.  Everything is still there.  Now I did do this while online, so I will see if it still works when Internet connectivity is not available.  Pretty sure it will, but we will see.

Edit:  Offline mode still works as before, too.  And yes, it is updating the .dat file stored at IdentitySafeStore as it did before.  This is the location of the Local Vault.

When I use Internet Explorer Norton toolbar to access Norton Password Manager I'm accessing my Cloud vault.  I've not had a legacy Local vault for many years.  

Since, you mention IdentitySafeStore.  You may still have a legacy Local vault.  IDK

I'm thinking most Norton Password Manager users do not still have a legacy Local vault.  IDK

@weigle2 ..Just a question and a heads up. When you use IE to access the vault (and yes, I do like that I can still do that, thanks to many helpful comments on this forum) does IE keep asking you to download EDGE? If it does,  DON'T DO IT!  .On one of the Windows updates, it downloaded EDGE, and its toolbar does not get you to the format that IE does. Right now (and some of the smarter people here might explain it to me) I am able to use IE and EDGE and Chrome. I don't know if you download EDGE from within IE if it will replace IE. If it does, then we are back to being SOL in having it in the format we like. 
As an aside, as soon as I opened the Vault through IE (be it online or local backup from online.. IDK) it updated the .DAT file in Documents. It was showing 11/6/2021 as that was the last time I opened it via IE. Now it's showing today's date as "last modified".  And I exported the vault so should that also stop working, I can access my passwords without being online to do so. (Mainly, I need my 'notes' for things that have nothing to do with passwords) 

I have the same problem.  Started about a week ago.  Password Manager is not opening in the Norton 360 app - opens in browser only

ssadars7:

I have the same problem.  Started about a week ago.  Password Manager is not opening in the Norton 360 app - opens in browser only

Have you Sign'd In to your vault from Internet Explorer.   You'll see the same Password Manager presentation as you saw thru Norton.  

@Sture - That is really not an option, practically.  Unless you turn off "Automatic Live Update" under settings.  You won't be getting any updates for virus definitions, etc. if you do turn Live Update off.  It is way easier and safer to just use the browser extension of IE to access the local vault.  At least, until Norton kills this option too.

Sture:

Sure, it's not a lasting option ...
However, I've had automatic update done since I reinstalled, but the local PWM is still there ... 

Curious, are you 22.21.10.40? 
and by "the local PWM" you mean? 
Curious, are you able to access "the local PWM" without Internet access ?

A little history here on what users are calling a local vault. 

Norton's password manager was initially set up with a locally stored password vault. Some time around 2014, Norton decided to move to a vault that is stored in Norton's cloud storage. From that time until the present, any new installation of Norton's security products have only supported the creation of a vault stored in the cloud. Even if you did have a local vault setup, if you reinstalled your Norton security product, the vault was converted to cloud storage and the local vault was deleted from the system.

Norton users were outraged about this change and worked to find a way to restore the local vault. The workaround is in the link from weigle2's post above.  https://community.norton.com/en/comment/8514941#comment-8514941  So if anyone has installed Norton since 2014, and have not used the work around, you do not have a local vault.  

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

This is not to take away the fact that Norton has taken away a vital method of accessing the vault for maintenance purposes.