Solved.
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How to cancel subscription?

How can I cancel automatic renewal?!

Cancellation should be easily accessible, but it's not in Norton.

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Re: How to cancel subscription?

Hi all,

Please disregard my post.

I had to mention that I purchased the product via your partner/vendor in Japan.

This is why I was not able to cancel on my own.

I was able to contact local Norton vendor in Japan and had them cancelled my subscription.

Regards.

返信

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Re: How to cancel subscription?

Thanks for screenshot.  Interesting, page is not rendering as expected.  
Please check that you're allowing all Norton pages content.  
Please try clearing browser cookies n' cache.
Please try allowing all Norton pages cookies/ads/scripts/frames/trackers/content.

I'm not seeing Billing Information tab in your sceenshot.
Um, from where did you get your Norton subscription? 


Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

https://my.norton.com/extspa/account/subscriptions

Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

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Re: How to cancel subscription?

@tenzan
I'm not seeing Billing Information tab in your screenshot.
Um, from where did you get your Norton subscription? 

解決承認済み
拍手0

Re: How to cancel subscription?

Hi all,

Please disregard my post.

I had to mention that I purchased the product via your partner/vendor in Japan.

This is why I was not able to cancel on my own.

I was able to contact local Norton vendor in Japan and had them cancelled my subscription.

Regards.

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